https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-qi-dong-wan-cheng-tian-jia-zhao-pian-guo-cheng-zhong-shan-tui/m-p/1240073#M275052 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="这个界面出现后，过几秒钟就闪退了" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/93202iE6CD42877286C98B/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20230625164504.png" alt="这个界面出现后，过几秒钟就闪退了" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">这个界面出现后，过几秒钟就闪退了</span></span></P> Sun, 25 Jun 2023 08:46:18 GMT 颜色 2023-06-25T08:46:18Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-qi-dong-wan-cheng-tian-jia-zhao-pian-guo-cheng-zhong-shan-tui/m-p/1240071#M275051 <P>需要用hp 7740打印机打印相片，hp smart启动完成后，选择打印照片选项添加照片，simple photo print在添加照片过程中闪退，整个HP smart闪退掉。</P><P>请问发生了什么问题，如何解决？</P> Sun, 25 Jun 2023 08:43:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-qi-dong-wan-cheng-tian-jia-zhao-pian-guo-cheng-zhong-shan-tui/m-p/1240071#M275051 颜色 2023-06-25T08:43:44Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-qi-dong-wan-cheng-tian-jia-zhao-pian-guo-cheng-zhong-shan-tui/m-p/1240073#M275052 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="这个界面出现后，过几秒钟就闪退了" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/93202iE6CD42877286C98B/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20230625164504.png" alt="这个界面出现后，过几秒钟就闪退了" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">这个界面出现后，过几秒钟就闪退了</span></span></P> Sun, 25 Jun 2023 08:46:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-qi-dong-wan-cheng-tian-jia-zhao-pian-guo-cheng-zhong-shan-tui/m-p/1240073#M275052 颜色 2023-06-25T08:46:18Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-qi-dong-wan-cheng-tian-jia-zhao-pian-guo-cheng-zhong-shan-tui/m-p/1240207#M275081 <P>您好</P><P>请参考下图，帮忙确认通过hp smart扫描及打印文档（pdf）是否正常，谢谢。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1687758505626.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/93235iC959A1372D158824/image-size/large?v=v2&amp;px=999" role="button" title="_0-1687758505626.png" alt="_0-1687758505626.png" /></span></P><P>&nbsp;</P> Mon, 26 Jun 2023 05:49:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-qi-dong-wan-cheng-tian-jia-zhao-pian-guo-cheng-zhong-shan-tui/m-p/1240207#M275081 双鱼座鲨鱼 2023-06-26T05:49:55Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-qi-dong-wan-cheng-tian-jia-zhao-pian-guo-cheng-zhong-shan-tui/m-p/1240226#M275088 <P>扫描功能正常，扫描是通过文档进纸器进行的，然后直接点击扫描后的内容打印，在打开<SPAN>simple photo print这个界面后闪退。</SPAN></P><P><SPAN>随后测试了打印，选择pdf格式的文档，在打开simple photo print界面后闪退。</SPAN></P><P>&nbsp;</P> Mon, 26 Jun 2023 06:36:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-qi-dong-wan-cheng-tian-jia-zhao-pian-guo-cheng-zhong-shan-tui/m-p/1240226#M275088 颜色 2023-06-26T06:36:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-qi-dong-wan-cheng-tian-jia-zhao-pian-guo-cheng-zhong-shan-tui/m-p/1240426#M275127 <P>您好</P><P>先不要使用<SPAN>simple photo print</SPAN></P><P>以上操作，请在hp smart中测试，谢谢。</P><P>&nbsp;</P> Tue, 27 Jun 2023 04:58:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-qi-dong-wan-cheng-tian-jia-zhao-pian-guo-cheng-zhong-shan-tui/m-p/1240426#M275127 双鱼座鲨鱼 2023-06-27T04:58:40Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-qi-dong-wan-cheng-tian-jia-zhao-pian-guo-cheng-zhong-shan-tui/m-p/1241084#M275302 <P>我打印pdf格式的文件，用smart界面的打印选项，打开一个pdf格式文件，自己启动总会到那个界面的，如果不启动的话怎么操作？这是你们软件自带的功能，如何操作，把操作步骤发来一下，谢谢！</P><P>而且，smart这个软件我看了是2012年的软件，一直没更新么？12年到现在十一年了，微软操作系统都更新好几代了呀！这是不是问题？我觉得是。</P> Fri, 30 Jun 2023 08:01:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-qi-dong-wan-cheng-tian-jia-zhao-pian-guo-cheng-zhong-shan-tui/m-p/1241084#M275302 颜色 2023-06-30T08:01:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-qi-dong-wan-cheng-tian-jia-zhao-pian-guo-cheng-zhong-shan-tui/m-p/1241086#M275303 <P>我全程没有使用任何其他软件，<SPAN>simple photo print这个是smart自己启动的</SPAN></P> Fri, 30 Jun 2023 08:03:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-qi-dong-wan-cheng-tian-jia-zhao-pian-guo-cheng-zhong-shan-tui/m-p/1241086#M275303 颜色 2023-06-30T08:03:18Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-qi-dong-wan-cheng-tian-jia-zhao-pian-guo-cheng-zhong-shan-tui/m-p/1241087#M275304 <P>不知道社区是否支持视频上传，如果可以我可以录屏给你看看。</P> Fri, 30 Jun 2023 08:05:22 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-qi-dong-wan-cheng-tian-jia-zhao-pian-guo-cheng-zhong-shan-tui/m-p/1241087#M275304 颜色 2023-06-30T08:05:22Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-qi-dong-wan-cheng-tian-jia-zhao-pian-guo-cheng-zhong-shan-tui/m-p/1241463#M275373 <P>您好</P><P>感谢配合</P><P>如果电脑上只安装了一台打印机，请打开电脑的<SPAN>C:\Windows\System32\spool\drivers\x64\3</SPAN>，删除<SPAN>3</SPAN>文件夹中的所有文件，卸载打印机驱动，软件及与打印机相关的hp软件，重启电脑重新安装打印机驱动测试。</P><P>如果问题依旧，关闭<SPAN>/</SPAN>卸载电脑上的防御软件（例如：<SPAN>360</SPAN>软件），再重新测试。</P> Mon, 03 Jul 2023 06:32:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-qi-dong-wan-cheng-tian-jia-zhao-pian-guo-cheng-zhong-shan-tui/m-p/1241463#M275373 双鱼座鲨鱼 2023-07-03T06:32:03Z