https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1243235#M275827 <P>您好！</P><P>可以手动添加132驱动试试，如果无效方便的话可以考虑换电脑系统测试，谢谢！</P><P>手动添加方法:</P><P>1、下载驱动，<A href="https://h30318.www3.hp.com/pub/softlib/software13/printers/COL71128/Full_Webpack-44.11.2779-LJM129-M134_UWWL_3_1_Full_Webpack.exe" target="_blank">https://h30318.www3.hp.com/pub/softlib/software13/printers/COL71128/Full_Webpack-44.11.2779-LJM129-M134_UWWL_3_1_Full_Webpack.exe</A></P><P>&nbsp;2 、解压驱动，解压方法：右键驱动程序解压到XXXX（E）,如果没有这一项，需要您下载个360或者rar解压缩的软件安装上，就有了</P><P>3、右键点击此电脑--属性-控制面板-设备和打印机 --点添加打印机--（左下角）我所需的打印机未列出--（最后一项 ）手动设置添加本地打印机或网络打印机--选择正确端口（usb直接连接，选择usb 端口；如果是网络连接，选择创建tcp/ip端口，查询打印机并自动选择要使用的打印机驱动程序前的对勾去掉）--选择从磁盘安装-浏览到之前解压缩的文件夹的驱动路经，选择后缀是.inf的，然后按提示就可以完成安装。</P> Thu, 13 Jul 2023 08:20:10 GMT 鱼柏卡 2023-07-13T08:20:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1242996#M275752 <P>打印机状态显示正常，但是打印不了</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1689138785484.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94004i696E3462815267F8/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1689138785484.png" alt="_0-1689138785484.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1689138804450.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94005iE7CF02A80849ADD2/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1689138804450.png" alt="_1-1689138804450.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Wed, 12 Jul 2023 05:13:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1242996#M275752 梨花 2023-07-12T05:13:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1243003#M275755 <P>您好</P><P>请先测试复印功能是否正常。</P><P>同时，请在电脑上打开控制面板--设备和打印机--找到打印机图标。</P><P>右击它--打印机属性--端口。</P><P>再找到前面带√号的端口，发图片给我，以便确认问题，谢谢。</P> Wed, 12 Jul 2023 06:58:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1243003#M275755 双鱼座鲨鱼 2023-07-12T06:58:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1243022#M275762 <P>复印正常&nbsp; 电脑打印不了</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1689151789208.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94016i3FE323A786FDAB9D/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1689151789208.png" alt="_0-1689151789208.png" /></span></P><P>&nbsp;</P> Wed, 12 Jul 2023 08:57:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1243022#M275762 梨花 2023-07-12T08:57:12Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1243026#M275763 <P>复印正常，手机也可以无线打印&nbsp; 就是电脑打印不了</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1689151973070.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94018iBF9233E4CD7A52B3/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1689151973070.png" alt="_0-1689151973070.png" /></span></P><P>&nbsp;</P> Wed, 12 Jul 2023 08:53:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1243026#M275763 梨花 2023-07-12T08:53:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1243048#M275771 <P>您好</P><P>感谢配合</P><P>如果电脑上只安装了一台打印机，请打开电脑的<SPAN>C:\Windows\System32\spool\drivers\x64\3</SPAN>，删除<SPAN>3</SPAN>文件夹中的所有文件，重启电脑重新安装打印机驱动测试。</P><P>如果问题依旧，关闭<SPAN>/</SPAN>卸载电脑上的防御软件（例如：<SPAN>360</SPAN>软件），再重新测试。</P><P>谢谢</P> Wed, 12 Jul 2023 10:17:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1243048#M275771 双鱼座鲨鱼 2023-07-12T10:17:20Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1243058#M275777 <P>按照步骤做了，还是没用 打印还是显示相同情况</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1689159058550.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94025iB551DB1A6265D909/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1689159058550.png" alt="_0-1689159058550.png" /></span></P><P>用HPSMART打印测试页显示的是这种</P><P>&nbsp;</P> Wed, 12 Jul 2023 10:51:26 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1243058#M275777 梨花 2023-07-12T10:51:26Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1243061#M275778 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1689159130658.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94026i0C141E856F90A88A/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1689159130658.png" alt="_0-1689159130658.png" /></span></P><P>HPSMART显示正常，但无法打印测试页</P><P>-------------------------------------</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1689159181904.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94027i55EA2AEF2D2F6F4A/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1689159181904.png" alt="_1-1689159181904.png" /></span></P><P>咨询公众号上的 是这样回复的&nbsp; 是电脑问题吗？是的话如何解决呢</P><P>&nbsp;</P> Wed, 12 Jul 2023 10:53:29 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1243061#M275778 梨花 2023-07-12T10:53:29Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1243103#M275783 <P>您好！</P><P>看到您使用的是hp smart进行打印，建议在惠普官网下载此款打印机全功能软件和驱动程序，双击安装试试看，辛苦了！</P> Thu, 13 Jul 2023 01:55:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1243103#M275783 鱼柏卡 2023-07-13T01:55:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1243227#M275823 <P>不是使用smart打印&nbsp; ，是各种打印都不行</P><P>&nbsp;</P><P>打印机属性的打印测试页显示这种</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1689235226802.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94074i7481FA8B6149B3D0/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1689235226802.png" alt="_0-1689235226802.png" /></span></P><P>&nbsp;</P><P>桌面图片打印显示这种</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1689235299982.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94075i6907EBAED61F543C/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1689235299982.png" alt="_1-1689235299982.png" /></span></P><P>&nbsp;</P> Thu, 13 Jul 2023 08:01:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1243227#M275823 梨花 2023-07-13T08:01:47Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1243235#M275827 <P>您好！</P><P>可以手动添加132驱动试试，如果无效方便的话可以考虑换电脑系统测试，谢谢！</P><P>手动添加方法:</P><P>1、下载驱动，<A href="https://h30318.www3.hp.com/pub/softlib/software13/printers/COL71128/Full_Webpack-44.11.2779-LJM129-M134_UWWL_3_1_Full_Webpack.exe" target="_blank">https://h30318.www3.hp.com/pub/softlib/software13/printers/COL71128/Full_Webpack-44.11.2779-LJM129-M134_UWWL_3_1_Full_Webpack.exe</A></P><P>&nbsp;2 、解压驱动，解压方法：右键驱动程序解压到XXXX（E）,如果没有这一项，需要您下载个360或者rar解压缩的软件安装上，就有了</P><P>3、右键点击此电脑--属性-控制面板-设备和打印机 --点添加打印机--（左下角）我所需的打印机未列出--（最后一项 ）手动设置添加本地打印机或网络打印机--选择正确端口（usb直接连接，选择usb 端口；如果是网络连接，选择创建tcp/ip端口，查询打印机并自动选择要使用的打印机驱动程序前的对勾去掉）--选择从磁盘安装-浏览到之前解压缩的文件夹的驱动路经，选择后缀是.inf的，然后按提示就可以完成安装。</P> Thu, 13 Jul 2023 08:20:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1243235#M275827 鱼柏卡 2023-07-13T08:20:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1243286#M275850 <P>选择后缀是inf的&nbsp; 该选择哪个呢，下面的文件类型都是inf</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1689262671785.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94092iE806780D2EF54F20/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1689262671785.png" alt="_0-1689262671785.png" /></span></P><P>选择usb接口 就只有这个usb虚拟接口，但是usb也连线了</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1689262788101.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94093i032741EA2E5B2EA8/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1689262788101.png" alt="_1-1689262788101.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Thu, 13 Jul 2023 15:39:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1243286#M275850 梨花 2023-07-13T15:39:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1243311#M275858 <P>您好！</P><P>选择autorun的inf文件就可以，USB连接就请选USB虚拟端口，谢谢！</P> Fri, 14 Jul 2023 03:01:29 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1243311#M275858 鱼柏卡 2023-07-14T03:01:29Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1243325#M275863 <P>按照所述选择，还是没有用，打印测试页没有反应，</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1689307188213.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94104iC55A166897F88E1D/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1689307188213.png" alt="_0-1689307188213.png" /></span></P><P>切换到设备和打印机页面选择新设置的打印机打印测试页，显示和之前一样的&nbsp; “ 中止I/O操作”</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1689307196120.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94105iDAF38DF5427B9D4C/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1689307196120.png" alt="_1-1689307196120.png" /></span></P><P>&nbsp;</P> Fri, 14 Jul 2023 04:01:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1243325#M275863 梨花 2023-07-14T04:01:49Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1243343#M275874 <P>您好！</P><P>如果测试无效，方便的话建议换系统试试，谢谢！</P> Fri, 14 Jul 2023 06:11:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/you-yu-xian-cheng-tui-chu-huo-ying-yong-cheng-xu-qing-qiu-yi-zhong-zhiI-O-cao-zuo/m-p/1243343#M275874 鱼柏卡 2023-07-14T06:11:24Z