https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M28-M31da-yin-ji-zaiWIN11xia-sao-miao-yi-wu-fa-shi-yong/m-p/1243334#M275870 <P>自从3月份一次升级后，M28-M31打印机的扫描功能无法使用，扫描完成不能保存、也无法预览。多次重装驱动没有效果。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="扫描.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94107i3A51E1B3D9949B5F/image-size/large?v=v2&amp;px=999" role="button" title="扫描.png" alt="扫描.png" /></span></P> Fri, 14 Jul 2023 05:59:42 GMT 卡卡のmn 2023-07-14T05:59:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M28-M31da-yin-ji-zaiWIN11xia-sao-miao-yi-wu-fa-shi-yong/m-p/1243334#M275870 <P>自从3月份一次升级后，M28-M31打印机的扫描功能无法使用，扫描完成不能保存、也无法预览。多次重装驱动没有效果。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="扫描.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94107i3A51E1B3D9949B5F/image-size/large?v=v2&amp;px=999" role="button" title="扫描.png" alt="扫描.png" /></span></P> Fri, 14 Jul 2023 05:59:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M28-M31da-yin-ji-zaiWIN11xia-sao-miao-yi-wu-fa-shi-yong/m-p/1243334#M275870 卡卡のmn 2023-07-14T05:59:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M28-M31da-yin-ji-zaiWIN11xia-sao-miao-yi-wu-fa-shi-yong/m-p/1243344#M275875 <P>您好！</P><P>可以使用hpsmart扫描测试，还可以试试换个盘保存看是否因为磁盘空间导致无法保存，谢谢！</P> Fri, 14 Jul 2023 06:15:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M28-M31da-yin-ji-zaiWIN11xia-sao-miao-yi-wu-fa-shi-yong/m-p/1243344#M275875 鱼柏卡 2023-07-14T06:15:47Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M28-M31da-yin-ji-zaiWIN11xia-sao-miao-yi-wu-fa-shi-yong/m-p/1243369#M275885 <P>hpsmart一直不能用，不知道为什么</P> Fri, 14 Jul 2023 07:56:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M28-M31da-yin-ji-zaiWIN11xia-sao-miao-yi-wu-fa-shi-yong/m-p/1243369#M275885 卡卡のmn 2023-07-14T07:56:02Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M28-M31da-yin-ji-zaiWIN11xia-sao-miao-yi-wu-fa-shi-yong/m-p/1243372#M275888 <P>您好！</P><P>请下载下方链接的插件安装后扫描试试看<A href="https://h30318.www3.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Basic_Webpack_x64-51.7.5628-SJ0001_Basicx64_Webpack.exe" target="_blank">https://h30318.www3.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Basic_Webpack_x64-51.7.5628-SJ0001_Basicx64_Webpack.exe</A></P><P>也可以尝试hp scan and capture还有windows 扫描试试，谢谢！</P> Fri, 14 Jul 2023 08:04:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M28-M31da-yin-ji-zaiWIN11xia-sao-miao-yi-wu-fa-shi-yong/m-p/1243372#M275888 鱼柏卡 2023-07-14T08:04:36Z