https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yu-dao-yi-chang-pei-zhi-wen-ti-0x8007000d/m-p/1244246#M276084 <P>您好！</P><P>请问打印机屏幕有报错吗，打印机和电脑什么方式连接，在打印机上点击i信息按钮可以打印报告吗，谢谢！</P> Thu, 20 Jul 2023 02:43:34 GMT 鱼柏卡 2023-07-20T02:43:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yu-dao-yi-chang-pei-zhi-wen-ti-0x8007000d/m-p/1244115#M276037 <P>打印遇到这个问题，如何解决。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1689740184853.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94274i0E84317121D14984/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1689740184853.png" alt="_0-1689740184853.png" /></span></P><P>&nbsp;</P> Wed, 19 Jul 2023 04:16:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yu-dao-yi-chang-pei-zhi-wen-ti-0x8007000d/m-p/1244115#M276037 荒原 2023-07-19T04:16:20Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yu-dao-yi-chang-pei-zhi-wen-ti-0x8007000d/m-p/1244138#M276049 <P>您好！</P><P>请关闭office软件重新开启打印试试，如无效建议换个文档打印试试看，谢谢！</P> Wed, 19 Jul 2023 06:11:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yu-dao-yi-chang-pei-zhi-wen-ti-0x8007000d/m-p/1244138#M276049 鱼柏卡 2023-07-19T06:11:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yu-dao-yi-chang-pei-zhi-wen-ti-0x8007000d/m-p/1244238#M276080 <P>已按您的建议操作了，还是打印不了，打印那里可以显示，但是就是打印不出来。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1689820367859.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94289iE3D5CDAA620AE213/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1689820367859.png" alt="_0-1689820367859.png" /></span></P><P>&nbsp;</P> Thu, 20 Jul 2023 02:32:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yu-dao-yi-chang-pei-zhi-wen-ti-0x8007000d/m-p/1244238#M276080 荒原 2023-07-20T02:32:49Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yu-dao-yi-chang-pei-zhi-wen-ti-0x8007000d/m-p/1244246#M276084 <P>您好！</P><P>请问打印机屏幕有报错吗，打印机和电脑什么方式连接，在打印机上点击i信息按钮可以打印报告吗，谢谢！</P> Thu, 20 Jul 2023 02:43:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yu-dao-yi-chang-pei-zhi-wen-ti-0x8007000d/m-p/1244246#M276084 鱼柏卡 2023-07-20T02:43:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yu-dao-yi-chang-pei-zhi-wen-ti-0x8007000d/m-p/1244252#M276087 <P>没有报错，是wifi连接，按信息i第1次没有反应，第2次出现如下信息。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1689822304350.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94294iD5A5B70A0E1677DF/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1689822304350.png" alt="_0-1689822304350.png" /></span></P><P>另外还有个信息，打印那里没有显示端口</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1689822344171.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94295iA662FEEA05968FB3/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1689822344171.png" alt="_1-1689822344171.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_2-1689822399977.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94296i4C230BEBB595D06D/image-size/medium?v=v2&amp;px=400" role="button" title="_2-1689822399977.png" alt="_2-1689822399977.png" /></span></P><P>麻烦帮忙看看，谢谢。</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 20 Jul 2023 03:06:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yu-dao-yi-chang-pei-zhi-wen-ti-0x8007000d/m-p/1244252#M276087 荒原 2023-07-20T03:06:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yu-dao-yi-chang-pei-zhi-wen-ti-0x8007000d/m-p/1244265#M276090 <P>您好！</P><P>如果打印机休眠状态的确要唤醒后点击才能打印呢，报告中红色位置是打印机IP，请用电脑浏览器网址栏输入此IP，测试能否打开打印机EWS，如果能打开说明打印机和电脑之间连接正常</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1689828033218.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94297iE4A2BE5F19CF5D17/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1689828033218.png" alt="_0-1689828033218.png" /></span></P><P>请在电脑控制面板-硬件和声音-设备和打印机，右键点击驱动图标- 查看现在正在打印什么 -右键点击里面的打印作业选取消- 点击左上角打印机三个字-除了设置默认打印机，其他对勾点击取消</P><P>右键点击驱动图标-打印机属性-端口（就是您发的图片界面，这里下拉还有其他端口）如果勾选的是wsd端口或者非打印机IP端口，<SPAN>请帮忙点击【添加端口】→选择【standard tcp/ip】 →选择【新端口】：将打印机ip地址输入上边一行，端口名会自动生成→点击【下一步】→点击【完成】应用-确定。</SPAN></P><P><SPAN>然后请右键点击打印机图标 -打印机属性-打印测试页试试看，如果能打印说明打印机驱动正常的，之后请再测试您要打印的文档，谢谢！</SPAN></P><P>&nbsp;</P> Thu, 20 Jul 2023 04:45:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yu-dao-yi-chang-pei-zhi-wen-ti-0x8007000d/m-p/1244265#M276090 鱼柏卡 2023-07-20T04:45:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yu-dao-yi-chang-pei-zhi-wen-ti-0x8007000d/m-p/1244270#M276093 <P>这种格式的报错，通常都是驱动的问题，建议卸载驱动重新手动添加一下试试，楼上已经提供了驱动的添加方法。可以参考一下</P> Thu, 20 Jul 2023 05:52:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yu-dao-yi-chang-pei-zhi-wen-ti-0x8007000d/m-p/1244270#M276093 Tsingddi 2023-07-20T05:52:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yu-dao-yi-chang-pei-zhi-wen-ti-0x8007000d/m-p/1244277#M276098 <P>已解决，谢谢。删除打印机后重新安装就正常了。</P> Thu, 20 Jul 2023 06:07:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yu-dao-yi-chang-pei-zhi-wen-ti-0x8007000d/m-p/1244277#M276098 荒原 2023-07-20T06:07:31Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yu-dao-yi-chang-pei-zhi-wen-ti-0x8007000d/m-p/1244284#M276100 <P>感谢您的反馈，有问题请再联系我们，谢谢！</P> Thu, 20 Jul 2023 06:31:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yu-dao-yi-chang-pei-zhi-wen-ti-0x8007000d/m-p/1244284#M276100 鱼柏卡 2023-07-20T06:31:06Z