https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/windows10ji-suan-ji-tian-jia-DIRECT-3B-HP-Smart-Tank-510-da-yin-ji-hou-bu-ke-yong/m-p/1244247#M276085 <P>您好！</P><P>看到您提到了路由器和网络环境，想和您确认打印机是否已经连接wifi, 打印机上的无线灯是否长亮，如果是的话请确认电脑和打印机连接同一wifi, 在打印机上点击i信息按钮打印信息页看看打印机IP，然后电脑浏览器网址栏输入打印机IP看能否打开打印机web页，可以打开的话说明连接正常，建议官网下载打印机驱动双击安装，谢谢！</P> Thu, 20 Jul 2023 02:46:47 GMT 鱼柏卡 2023-07-20T02:46:47Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/windows10ji-suan-ji-tian-jia-DIRECT-3B-HP-Smart-Tank-510-da-yin-ji-hou-bu-ke-yong/m-p/1244243#M276081 <P>五天前一直正常可用，之后不可用，有同事的电脑可以正常使用打印机，网络环境一样，打印机、路由器都和同事使用的同一个。</P><P>本人尝试过删除设备再添加，更新或驱动程序，还是用不成。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20230720103412.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94292i01633A7723458F2A/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20230720103412.png" alt="微信图片_20230720103412.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20230720103423.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94291iD75D7971BD5221C6/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20230720103423.png" alt="微信图片_20230720103423.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20230720103429.jpg" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94293iFF9CA14BAAF9C741/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20230720103429.jpg" alt="微信图片_20230720103429.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20230720103434.png" style="width: 643px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94290i53B8B2E20887FB58/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20230720103434.png" alt="微信图片_20230720103434.png" /></span></P> Thu, 20 Jul 2023 02:36:38 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/windows10ji-suan-ji-tian-jia-DIRECT-3B-HP-Smart-Tank-510-da-yin-ji-hou-bu-ke-yong/m-p/1244243#M276081 dqdfqdxq 2023-07-20T02:36:38Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/windows10ji-suan-ji-tian-jia-DIRECT-3B-HP-Smart-Tank-510-da-yin-ji-hou-bu-ke-yong/m-p/1244247#M276085 <P>您好！</P><P>看到您提到了路由器和网络环境，想和您确认打印机是否已经连接wifi, 打印机上的无线灯是否长亮，如果是的话请确认电脑和打印机连接同一wifi, 在打印机上点击i信息按钮打印信息页看看打印机IP，然后电脑浏览器网址栏输入打印机IP看能否打开打印机web页，可以打开的话说明连接正常，建议官网下载打印机驱动双击安装，谢谢！</P> Thu, 20 Jul 2023 02:46:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/windows10ji-suan-ji-tian-jia-DIRECT-3B-HP-Smart-Tank-510-da-yin-ji-hou-bu-ke-yong/m-p/1244247#M276085 鱼柏卡 2023-07-20T02:46:47Z