https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1245913#M276472 <P>您好</P><P>可尝试手机开启5g热点，打印机连接手机热点后，重新打开hp smart测试一下。</P><P>谢谢</P> Mon, 31 Jul 2023 06:40:33 GMT 双鱼座鲨鱼 2023-07-31T06:40:33Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1086230#M242641 <P>第一次连接电脑一切都正常，之后再想要打开smart就很困难，完全靠运气。</P><P>不知道是怎么了，你们家产品如此难用。</P><P>要么我打不开，点进去一直在转圈圈，转十几分钟都转不出东西来<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20210418143959.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/56721i01136EEB08A0CAA6/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20210418143959.png" alt="微信图片_20210418143959.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20210418144005.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/56722i425883B90EF92734/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20210418144005.png" alt="微信图片_20210418144005.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20210418144011.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/56724i04B5B9A0D0FA7182/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20210418144011.png" alt="微信图片_20210418144011.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20210418144015.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/56723i5609BA45E94777DE/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20210418144015.png" alt="微信图片_20210418144015.png" /></span></P><P>要么打开了，进去要我连接打印机（实际已经连接过），就算选择连接提示已设置自定义密码，让我输入，我怎么知道密码是啥？？？</P><P>要么就是我运气好点正常进入而且打印机也自动连接上了，点扫描后提示让我登陆账号，结果又是转大半天，告诉我抱歉发生错误……</P><P>这绝对是我用过最难用的打印机了，做不了就不要做了，别影响他人工作效率！！！！！</P> Sun, 18 Apr 2021 06:48:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1086230#M242641 爆炸 2021-04-18T06:48:59Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1086350#M242666 <P>尊敬的客户您好，非常感谢您使用惠普产品。关于HP Web<SPAN>服务页面无法访问的情况，建议您检查您的打印机是否连接到互联网中，网络连接速度是否正常没有丢包的情况，如果还是无法访问，建议您重启一下您的路由器，或者换个时间段再连接测试一下，出现这种情况有可能是此时间段访问</SPAN>web<SPAN>服务器的用户量比较大导致的。如果您着急使用也可以通过电脑安装驱动先打印，给您带来的不便深感歉意。</SPAN></P> Mon, 19 Apr 2021 03:20:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1086350#M242666 双鱼座鲨鱼 2021-04-19T03:20:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1231235#M272990 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="lijinqu_0-1683733762186.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/90950i2F3588A001D9DD9A/image-size/medium?v=v2&amp;px=400" role="button" title="lijinqu_0-1683733762186.png" alt="lijinqu_0-1683733762186.png" /></span></P><P>Internet属性里面的这两个前面要打开，这样连接就快一些。就是我也希望它启动的时候自动取修复这个</P><P>有时候启动网银会把这两个给关掉，反正有冲突</P><P>希望HP尽快完善这个smart</P> Wed, 10 May 2023 15:51:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1231235#M272990 lijinqu 2023-05-10T15:51:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1231279#M273002 <P>您好</P><P>感谢反馈</P><P>目前该问题已经修复</P><P>如果打开速度仍然很慢，有条件可以更换网络环境测试一下。</P><P>谢谢</P> Thu, 11 May 2023 02:56:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1231279#M273002 双鱼座鲨鱼 2023-05-11T02:56:11Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1245538#M276405 <P>答非所问的。</P> Fri, 28 Jul 2023 08:00:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1245538#M276405 Kevin_Sun 2023-07-28T08:00:44Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1245578#M276421 <P>您好</P><P>请问您的打印机是什么型号？</P><P>麻烦提供一下操作过程截图（手机端或电脑端），以确认确认问题。</P><P>谢谢</P><P>&nbsp;</P> Fri, 28 Jul 2023 10:21:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1245578#M276421 双鱼座鲨鱼 2023-07-28T10:21:20Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1245839#M276442 <P>这个是我的系统信息</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="lijinqu_0-1690727779756.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94657i06D56A599AD9DC27/image-size/medium?v=v2&amp;px=400" role="button" title="lijinqu_0-1690727779756.png" alt="lijinqu_0-1690727779756.png" /></span></P><P>用了建行的网银后就登录就是这样子：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="lijinqu_1-1690727884476.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94658iF0C56ED3F0777B1F/image-size/medium?v=v2&amp;px=400" role="button" title="lijinqu_1-1690727884476.png" alt="lijinqu_1-1690727884476.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Sun, 30 Jul 2023 14:38:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1245839#M276442 lijinqu 2023-07-30T14:38:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1245913#M276472 <P>您好</P><P>可尝试手机开启5g热点，打印机连接手机热点后，重新打开hp smart测试一下。</P><P>谢谢</P> Mon, 31 Jul 2023 06:40:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1245913#M276472 双鱼座鲨鱼 2023-07-31T06:40:33Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1245996#M276483 <P>这个HP smart打不开不是网络本身的问题吧？如果是这个问题，希望你们尽快修复</P> Mon, 31 Jul 2023 23:19:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1245996#M276483 lijinqu 2023-07-31T23:19:49Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1246079#M276502 <P>您好</P><P>目前我电脑上的hp smart一直都可以正常使用的。</P><P>当然，您也可以重新安装打印机完整版驱动后，搜索并打开hp smart测试。</P><P>如果问题依旧，可以试试其它电脑是否正常，谢谢。</P> Tue, 01 Aug 2023 05:35:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1246079#M276502 双鱼座鲨鱼 2023-08-01T05:35:11Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1246378#M276577 <P>我有专用的宽带，为什么用手机5G呢？</P><P>前面我已经告诉你问题出在哪里了？要你们去修改更新软件都那么难，哎，无语</P> Wed, 02 Aug 2023 14:41:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1246378#M276577 lijinqu 2023-08-02T14:41:28Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1246426#M276581 <P>您好</P><P>非常抱歉，因为hp smart出现问题的比率不是很高。</P><P>毕竟目前大多数hp打印机都会使用hp smart软件。</P><P>一般来说，在hp官网或微软商店下载的hp smart应用，本身不存在问题。</P><P>之前就有不少用户，通过更换电脑，网络环境解决了这个问题。</P><P>方便的话，不妨测试一下，谢谢。</P> Thu, 03 Aug 2023 02:36:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1246426#M276581 双鱼座鲨鱼 2023-08-03T02:36:49Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1246435#M276588 <P>为什么你们作为供应商服务者不能替客户着想呢？</P><P>应该要你的软件通吃所有的网络，这样才好</P> Thu, 03 Aug 2023 03:42:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1246435#M276588 lijinqu 2023-08-03T03:42:49Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1246456#M276598 <P>可以先确认一下同一网络下的其它电脑是否正常，谢谢。</P> Thu, 03 Aug 2023 06:04:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1246456#M276598 双鱼座鲨鱼 2023-08-03T06:04:59Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1251469#M277918 <P>回复的很官方，很敷衍。</P><P>HP smart 一直都很难打开，确实要看运气。</P><P>还换一个网络。那是不是把打印机抱到别人家一户一户的敲门，看哪一家的网络能用就到他们家去装打印机？</P><P>转圈圈转了20来分钟，好不容易打开了，“未发现打印机”</P><P>高级吧，从没见过有这么难用的软件。</P><P>&nbsp;</P> Mon, 04 Sep 2023 03:26:29 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1251469#M277918 lajidayingji 2023-09-04T03:26:29Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1251807#M278016 <P>您好</P><P>非常抱歉，有条件可以换一台笔记本电脑测试。</P><P>如果问题依旧，可以带着笔记本电脑到当地维修中心具体检测一下。</P><P>给您带来不便，敬请谅解。</P> Tue, 05 Sep 2023 07:30:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1251807#M278016 双鱼座鲨鱼 2023-09-05T07:30:19Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1330960#M302414 <P>HP Smart是用过的最难用的打印APP，HP的忠实用户好几年了 因为喜欢品牌一直没换过 但是每次用HP Smart***，就像前面说的 打不打得开全看运气。工作一小时打开HP SMART需要半小时以上，超级影响工作效率。这么多年了从来没有感觉到改进。我的电脑都能识别到打印机，用WORD都能选择打印机打印，就是HP SMART识别不到，我都想笑了，呵呵 还SMART。***还差不多。</P> Thu, 20 Feb 2025 14:15:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1330960#M302414 petlolo 2025-02-20T14:15:45Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1330974#M302421 <P>您好</P> <P>如果您在使用hp smart过程中遇到问题，请提供操作过程截图，感谢配合。</P> <P>目前hp smart只能打印图片和pdf文件，如果需要打印word，建议打开word后，在word中点击打印。</P> <P>期待反馈，谢谢。</P> Thu, 20 Feb 2025 14:18:00 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1330974#M302421 双鱼座鲨鱼 2025-02-20T14:18:00Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1330981#M302424 <P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="petlolo_2-1740076128444.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117518i6CDBA88C1B50A32C/image-size/medium?v=v2&amp;px=400" role="button" title="petlolo_2-1740076128444.png" alt="petlolo_2-1740076128444.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="petlolo_0-1740076006134.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117516iE82150EA492E7939/image-size/medium?v=v2&amp;px=400" role="button" title="petlolo_0-1740076006134.png" alt="petlolo_0-1740076006134.png" /></span></P><P>&nbsp;</P><P>明明已经搜索到打印机了 点了扫描以后就这样 选择继续</P><P>就开始无休止的转圈</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="petlolo_1-1740076073863.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117517i1F7CF124E2EDCF63/image-size/medium?v=v2&amp;px=400" role="button" title="petlolo_1-1740076073863.png" alt="petlolo_1-1740076073863.png" /></span></P><P>没完没了 等半个小时也没结果</P> Thu, 20 Feb 2025 18:29:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1330981#M302424 petlolo 2025-02-20T18:29:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1330999#M302427 <P>您好</P> <P>请在电脑上打开internet属性选择卡，取消前项前面的√号后，重新打开hp smart。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1740101981372.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117527i63111AE251C23709/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1740101981372.png" alt="_0-1740101981372.png" /></span></P> <P>然后拍照hp smart首页，发图片给我，以便确认问题，谢谢。</P> <P>&nbsp;</P> <P>&nbsp;</P> Fri, 21 Feb 2025 01:40:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-kai-fan-ying-chao-ji-man-huo-da-kai-lian-bu-shang-da-yin-ji-huo-wu-fa-deng-lu/m-p/1330999#M302427 双鱼座鲨鱼 2025-02-21T01:40:41Z