https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246285#M276547 <P>您好</P><P>麻烦测试一下，打印机面板上按返回或取消，能否退出菜单？</P><P>谢谢</P> Wed, 02 Aug 2023 05:26:17 GMT 双鱼座鲨鱼 2023-08-02T05:26:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246255#M276542 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20230721082819.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94745iD6367867BA06200F/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20230721082819.jpg" alt="微信图片_20230721082819.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20230802112216.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94746i9489C446B26F2294/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20230802112216.jpg" alt="微信图片_20230802112216.jpg" /></span></P><P>这是什么问题？怎么处理？</P> Wed, 02 Aug 2023 03:37:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246255#M276542 笨笨-云南 2023-08-02T03:37:19Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246270#M276543 <P>您好</P><P>请问打印机开机后，是否会出现错误提示。</P><P>例如：文字描述或错误代码。</P><P>麻烦具体描述一下遇到的问题，以便帮助到您，谢谢。</P> Wed, 02 Aug 2023 04:50:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246270#M276543 双鱼座鲨鱼 2023-08-02T04:50:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246271#M276544 <P>没有错误代码，直接就显示帖子图片这上个界面。</P> Wed, 02 Aug 2023 04:52:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246271#M276544 笨笨-云南 2023-08-02T04:52:45Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246285#M276547 <P>您好</P><P>麻烦测试一下，打印机面板上按返回或取消，能否退出菜单？</P><P>谢谢</P> Wed, 02 Aug 2023 05:26:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246285#M276547 双鱼座鲨鱼 2023-08-02T05:26:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246288#M276548 <P>可以退出菜单或返回。</P> Wed, 02 Aug 2023 05:46:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246288#M276548 笨笨-云南 2023-08-02T05:46:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246289#M276549 <P>之前出现同样问题，在官网下载了最新固件更新后正常，使用不到三天再次出现同样问题。</P><P>问题描述：</P><P>1.机器正常待机，但打印时报错，触碰机器屏幕，反应非常慢或是直接没有反应。</P><P>2.关机后再开机，再次进入帖子图片里的界面。</P> Wed, 02 Aug 2023 05:51:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246289#M276549 笨笨-云南 2023-08-02T05:51:15Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246299#M276550 <P>您好</P><P>没升级固件前就出现过以上问题吗？</P><P>通过升级固件来解决这个问题，是惠普工程师提供的方法吗？</P><P>升级固件前，打印机有没有做过复位 ？<BR /><BR /></P> Wed, 02 Aug 2023 06:24:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246299#M276550 双鱼座鲨鱼 2023-08-02T06:24:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246302#M276551 <P>1.没升级之前就出现这个故障，有问题之后才找销售商，他们派人过来处理的。</P><P>2.固件升级是销售商叫人过来帮处理的。是否复位不太清楚。</P> Wed, 02 Aug 2023 06:27:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246302#M276551 笨笨-云南 2023-08-02T06:27:12Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246304#M276553 <P>您好</P><P>非常抱歉，如果之前升级过固件仍无法解决问题，目前来看打印机存在硬件问题可能性大，建议维修。</P><P>&nbsp;</P> Wed, 02 Aug 2023 06:39:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246304#M276553 双鱼座鲨鱼 2023-08-02T06:39:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246308#M276556 <P>可否重新复位后再重新升级固件？</P> Wed, 02 Aug 2023 06:53:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246308#M276556 笨笨-云南 2023-08-02T06:53:47Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246320#M276558 <P>您好</P><P>复位方法：（如果打印机加装字库条，复位前需要取下字库条）</P><P>关机</P><P>开机</P><P>当打印机启动到1/8时，按住屏幕中间位置</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1690962345171.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94759i50F53FB968449A2F/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1690962345171.png" alt="_0-1690962345171.png" /></span></P><P>进入菜单：Administrator--ok--Startup Options--ok--Cold Reset--ok</P><P>&nbsp;</P> Wed, 02 Aug 2023 07:53:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246320#M276558 双鱼座鲨鱼 2023-08-02T07:53:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246344#M276570 <P>代码：49.38.07</P><P>HP Color LaserJet Managed MFP E77422&nbsp;</P> Wed, 02 Aug 2023 11:27:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246344#M276570 笨笨-云南 2023-08-02T11:27:08Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246346#M276571 <P>代码：49.38.07</P><P>HP Color LaserJet Managed MFP E77422</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20230802192242.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94763iA0E953112AC23ACB/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20230802192242.jpg" alt="微信图片_20230802192242.jpg" /></span></P> Wed, 02 Aug 2023 11:29:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246346#M276571 笨笨-云南 2023-08-02T11:29:28Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246447#M276592 <P>您好</P><P>目前打印机存在硬件问题可能性很大，建议联系维修中心具体检测打印机。</P><P>&nbsp;</P> Thu, 03 Aug 2023 05:29:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/77422kai-ji-bao-cuo/m-p/1246447#M276592 双鱼座鲨鱼 2023-08-03T05:29:09Z