https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/officejet-pro-7730/m-p/1246434#M276587 <P>重启重置什么的都试过，还是依旧。希望能获取打印日志，看看是不是有问题的用户是哪台电脑，不然100多人没办法排查啊！怎样获取日志文件呢？</P> Thu, 03 Aug 2023 03:38:39 GMT 新兴桥旁 2023-08-03T03:38:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/officejet-pro-7730/m-p/1246430#M276584 <P>officejet pro 7730 打印是不停输出白纸，每张纸上有个笑脸符号。啥情况？</P> Thu, 03 Aug 2023 03:08:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/officejet-pro-7730/m-p/1246430#M276584 新兴桥旁 2023-08-03T03:08:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/officejet-pro-7730/m-p/1246432#M276585 <P>您好</P><P>如果电脑上有未完成的打印任务，需要先取消掉。</P><P>然后，关闭打印机，请等待20分钟，重启打印机，重新测试，谢谢。</P> Thu, 03 Aug 2023 03:24:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/officejet-pro-7730/m-p/1246432#M276585 双鱼座鲨鱼 2023-08-03T03:24:31Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/officejet-pro-7730/m-p/1246434#M276587 <P>重启重置什么的都试过，还是依旧。希望能获取打印日志，看看是不是有问题的用户是哪台电脑，不然100多人没办法排查啊！怎样获取日志文件呢？</P> Thu, 03 Aug 2023 03:38:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/officejet-pro-7730/m-p/1246434#M276587 新兴桥旁 2023-08-03T03:38:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/officejet-pro-7730/m-p/1246458#M276599 <P>您好</P><P>请参考：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1691043260329.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/94796iC093DBC6A3245476/image-size/large?v=v2&amp;px=999" role="button" title="_0-1691043260329.png" alt="_0-1691043260329.png" /></span></P><P>&nbsp;</P> Thu, 03 Aug 2023 06:15:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/officejet-pro-7730/m-p/1246458#M276599 双鱼座鲨鱼 2023-08-03T06:15:52Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/officejet-pro-7730/m-p/1247001#M276701 <P>都尝试了没什么用，能否推荐一款靠谱的商用打印机？彩打A3幅面，网络打印功能稳定的？</P> Mon, 07 Aug 2023 06:10:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/officejet-pro-7730/m-p/1247001#M276701 新兴桥旁 2023-08-07T06:10:44Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/officejet-pro-7730/m-p/1247025#M276712 <P>您好！</P><P>请确认打印机不连接网络重启后打印配置报告是否有这个问题，如果没有可能不是打印机问题，</P><P>建议清除电脑端缓存：检查网络中所有电脑 这个路径下的printers文件夹，然后删除printers文件夹里面的所有文件</P><P>C盘 —— Windows —— system 32 —— spool —— PRINTERS</P><P>并对网络中电脑全盘杀毒，</P><P>如果打印机脱机打印有问题，可以考虑升级打印机最新固件，谢谢！</P> Mon, 07 Aug 2023 07:33:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/officejet-pro-7730/m-p/1247025#M276712 鱼柏卡 2023-08-07T07:33:08Z