https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tank-518da-yin-wen-zi-xian-shi-dou-shi-kong-bai/m-p/1249123#M277234 您好！ 从打印质量诊断报告上看，没有黑色， 请确认黑色墨水是否充足，如果充足建议清洁打印头试试， 请在hp smart软件-工具-打印质量工具里点击清洁打印头或者叫清洁墨盒，可以多次清洁然后对比效果，过程中会消耗一些墨水， 如果多次清洁完全无效，建议联系当地惠普授权维修中心检测打印机，谢谢！ Mon, 21 Aug 2023 03:47:45 GMT 鱼柏卡 2023-08-21T03:47:45Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tank-518da-yin-wen-zi-xian-shi-dou-shi-kong-bai/m-p/1248702#M277157 <P><SPAN>1.暑假前及暑假前期一直使用正常，Word、excel、PDF 都能正常打印，电脑和惠普云打印皆可</SPAN></P><P><SPAN>2.在没有改变任何设置情况下突然只能打图片，Word里的文字都打不出来（文档里的图可以），excel、PDF打印出来也是全空白，连打印机</SPAN>状态报告打印出来也只显示彩色色块部分，文字部分都没有显示。</P><P><SPAN>3.已卸载重装驱动，显示打印机正常。</SPAN></P><P><SPAN>4.打印机没有IP地址。</SPAN></P><P><SPAN>请问该如何解决。</SPAN></P> Thu, 17 Aug 2023 15:06:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tank-518da-yin-wen-zi-xian-shi-dou-shi-kong-bai/m-p/1248702#M277157 fz162 2023-08-17T15:06:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tank-518da-yin-wen-zi-xian-shi-dou-shi-kong-bai/m-p/1248723#M277165 <P>您好</P><P>如下图，请打印质量报告，发图片给我，以便确认问题，谢谢。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1692323548330.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95363iF78F0D261A6BF689/image-size/large?v=v2&amp;px=999" role="button" title="_0-1692323548330.png" alt="_0-1692323548330.png" /></span></P><P>&nbsp;</P> Fri, 18 Aug 2023 02:02:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tank-518da-yin-wen-zi-xian-shi-dou-shi-kong-bai/m-p/1248723#M277165 双鱼座鲨鱼 2023-08-18T02:02:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tank-518da-yin-wen-zi-xian-shi-dou-shi-kong-bai/m-p/1248844#M277207 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="就只有这样彩色色块和线条，打不出文字" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95384iD2EB1F3BBF4F6CEF/image-size/large?v=v2&amp;px=999" role="button" title="a11618e8315a62c9ce4d87ede2d9bcb.jpg" alt="就只有这样彩色色块和线条，打不出文字" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">就只有这样彩色色块和线条，打不出文字</span></span></P> Fri, 18 Aug 2023 10:36:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tank-518da-yin-wen-zi-xian-shi-dou-shi-kong-bai/m-p/1248844#M277207 fz162 2023-08-18T10:36:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tank-518da-yin-wen-zi-xian-shi-dou-shi-kong-bai/m-p/1249123#M277234 您好！ 从打印质量诊断报告上看，没有黑色， 请确认黑色墨水是否充足，如果充足建议清洁打印头试试， 请在hp smart软件-工具-打印质量工具里点击清洁打印头或者叫清洁墨盒，可以多次清洁然后对比效果，过程中会消耗一些墨水， 如果多次清洁完全无效，建议联系当地惠普授权维修中心检测打印机，谢谢！ Mon, 21 Aug 2023 03:47:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tank-518da-yin-wen-zi-xian-shi-dou-shi-kong-bai/m-p/1249123#M277234 鱼柏卡 2023-08-21T03:47:45Z