https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-de-wu-xian-wang-dian-nao-ke-yi-da-yin-dan-shi-xiang-sao-miao-de-shi-hou-lian-jie-bu-dao-xin-dian-nao-xiang-lian-jie-da-yin-ji-ye-sou-suo-bu-dao/m-p/1251961#M278057 <P>感谢，麻烦您看一下。<span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="报告.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/96122iA950DCDCC64CE1E3/image-size/large?v=v2&amp;px=999" role="button" title="报告.jpg" alt="报告.jpg" /></span></P><P>&nbsp;</P> Wed, 06 Sep 2023 02:07:04 GMT lilixxxxx 2023-09-06T02:07:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-de-wu-xian-wang-dian-nao-ke-yi-da-yin-dan-shi-xiang-sao-miao-de-shi-hou-lian-jie-bu-dao-xin-dian-nao-xiang-lian-jie-da-yin-ji-ye-sou-suo-bu-dao/m-p/1251945#M278054 <P>打印机连得无线网，电脑可以打印，但是想扫描的时候连接不到，新电脑想连接打印机，也搜索不到,有朋友遇到吗</P> Wed, 06 Sep 2023 01:52:27 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-de-wu-xian-wang-dian-nao-ke-yi-da-yin-dan-shi-xiang-sao-miao-de-shi-hou-lian-jie-bu-dao-xin-dian-nao-xiang-lian-jie-da-yin-ji-ye-sou-suo-bu-dao/m-p/1251945#M278054 lilixxxxx 2023-09-06T01:52:27Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-de-wu-xian-wang-dian-nao-ke-yi-da-yin-dan-shi-xiang-sao-miao-de-shi-hou-lian-jie-bu-dao-xin-dian-nao-xiang-lian-jie-da-yin-ji-ye-sou-suo-bu-dao/m-p/1251948#M278055 <P>您好</P><P>打印机就绪时，按打印机控制面板上的 （菜单）...按钮，选择Network &gt; Network 配置，网络配置报告，ok</P><P>然后，请将打印出的配置页，发图片给我，以便确认问题，谢谢。</P> Wed, 06 Sep 2023 01:58:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-de-wu-xian-wang-dian-nao-ke-yi-da-yin-dan-shi-xiang-sao-miao-de-shi-hou-lian-jie-bu-dao-xin-dian-nao-xiang-lian-jie-da-yin-ji-ye-sou-suo-bu-dao/m-p/1251948#M278055 双鱼座鲨鱼 2023-09-06T01:58:08Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-de-wu-xian-wang-dian-nao-ke-yi-da-yin-dan-shi-xiang-sao-miao-de-shi-hou-lian-jie-bu-dao-xin-dian-nao-xiang-lian-jie-da-yin-ji-ye-sou-suo-bu-dao/m-p/1251961#M278057 <P>感谢，麻烦您看一下。<span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="报告.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/96122iA950DCDCC64CE1E3/image-size/large?v=v2&amp;px=999" role="button" title="报告.jpg" alt="报告.jpg" /></span></P><P>&nbsp;</P> Wed, 06 Sep 2023 02:07:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-de-wu-xian-wang-dian-nao-ke-yi-da-yin-dan-shi-xiang-sao-miao-de-shi-hou-lian-jie-bu-dao-xin-dian-nao-xiang-lian-jie-da-yin-ji-ye-sou-suo-bu-dao/m-p/1251961#M278057 lilixxxxx 2023-09-06T02:07:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-de-wu-xian-wang-dian-nao-ke-yi-da-yin-dan-shi-xiang-sao-miao-de-shi-hou-lian-jie-bu-dao-xin-dian-nao-xiang-lian-jie-da-yin-ji-ye-sou-suo-bu-dao/m-p/1251962#M278058 <P>用了打印机诊断工具，可以搜到这个打印机，但是连接不到</P> Wed, 06 Sep 2023 02:09:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-de-wu-xian-wang-dian-nao-ke-yi-da-yin-dan-shi-xiang-sao-miao-de-shi-hou-lian-jie-bu-dao-xin-dian-nao-xiang-lian-jie-da-yin-ji-ye-sou-suo-bu-dao/m-p/1251962#M278058 lilixxxxx 2023-09-06T02:09:06Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-de-wu-xian-wang-dian-nao-ke-yi-da-yin-dan-shi-xiang-sao-miao-de-shi-hou-lian-jie-bu-dao-xin-dian-nao-xiang-lian-jie-da-yin-ji-ye-sou-suo-bu-dao/m-p/1251965#M278059 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="111.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/96123i6ABFCC8404312FC8/image-size/large?v=v2&amp;px=999" role="button" title="111.png" alt="111.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="222.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/96124i6CD985EF5FB07A86/image-size/large?v=v2&amp;px=999" role="button" title="222.png" alt="222.png" /></span></P> Wed, 06 Sep 2023 02:11:00 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-de-wu-xian-wang-dian-nao-ke-yi-da-yin-dan-shi-xiang-sao-miao-de-shi-hou-lian-jie-bu-dao-xin-dian-nao-xiang-lian-jie-da-yin-ji-ye-sou-suo-bu-dao/m-p/1251965#M278059 lilixxxxx 2023-09-06T02:11:00Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-de-wu-xian-wang-dian-nao-ke-yi-da-yin-dan-shi-xiang-sao-miao-de-shi-hou-lian-jie-bu-dao-xin-dian-nao-xiang-lian-jie-da-yin-ji-ye-sou-suo-bu-dao/m-p/1251969#M278061 <P>您好</P><P>感谢配合</P><P>请问电脑的ip地址前三组是：10.42.170 ?</P><P>如果之前安装过打印机完整版驱动，请在电脑上搜索并打开 hp smart。</P><P>在hp smart中添加打印机测试一下，操作过程中遇到问题请及时追问，谢谢。</P> Wed, 06 Sep 2023 02:17:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-de-wu-xian-wang-dian-nao-ke-yi-da-yin-dan-shi-xiang-sao-miao-de-shi-hou-lian-jie-bu-dao-xin-dian-nao-xiang-lian-jie-da-yin-ji-ye-sou-suo-bu-dao/m-p/1251969#M278061 双鱼座鲨鱼 2023-09-06T02:17:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-de-wu-xian-wang-dian-nao-ke-yi-da-yin-dan-shi-xiang-sao-miao-de-shi-hou-lian-jie-bu-dao-xin-dian-nao-xiang-lian-jie-da-yin-ji-ye-sou-suo-bu-dao/m-p/1252000#M278081 <P>感谢帮助，我发现电脑的IP不是10.42.170开头的，就很奇怪明明都是自动分配的IP</P> Wed, 06 Sep 2023 03:57:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-de-wu-xian-wang-dian-nao-ke-yi-da-yin-dan-shi-xiang-sao-miao-de-shi-hou-lian-jie-bu-dao-xin-dian-nao-xiang-lian-jie-da-yin-ji-ye-sou-suo-bu-dao/m-p/1252000#M278081 lilixxxxx 2023-09-06T03:57:57Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-de-wu-xian-wang-dian-nao-ke-yi-da-yin-dan-shi-xiang-sao-miao-de-shi-hou-lian-jie-bu-dao-xin-dian-nao-xiang-lian-jie-da-yin-ji-ye-sou-suo-bu-dao/m-p/1252001#M278082 <P>用网线的都是192.168.110&nbsp; 用无线网的都是10.42.170，真见鬼</P> Wed, 06 Sep 2023 04:02:01 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-de-wu-xian-wang-dian-nao-ke-yi-da-yin-dan-shi-xiang-sao-miao-de-shi-hou-lian-jie-bu-dao-xin-dian-nao-xiang-lian-jie-da-yin-ji-ye-sou-suo-bu-dao/m-p/1252001#M278082 lilixxxxx 2023-09-06T04:02:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-de-wu-xian-wang-dian-nao-ke-yi-da-yin-dan-shi-xiang-sao-miao-de-shi-hou-lian-jie-bu-dao-xin-dian-nao-xiang-lian-jie-da-yin-ji-ye-sou-suo-bu-dao/m-p/1252004#M278083 <P>我这种该怎么解决呢，我的电脑可以ping通打印机的IP<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1693973473791.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/96132iDE4411FCC374FF13/image-size/large?v=v2&amp;px=999" role="button" title="1693973473791.png" alt="1693973473791.png" /></span></P> Wed, 06 Sep 2023 04:12:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-de-wu-xian-wang-dian-nao-ke-yi-da-yin-dan-shi-xiang-sao-miao-de-shi-hou-lian-jie-bu-dao-xin-dian-nao-xiang-lian-jie-da-yin-ji-ye-sou-suo-bu-dao/m-p/1252004#M278083 lilixxxxx 2023-09-06T04:12:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-de-wu-xian-wang-dian-nao-ke-yi-da-yin-dan-shi-xiang-sao-miao-de-shi-hou-lian-jie-bu-dao-xin-dian-nao-xiang-lian-jie-da-yin-ji-ye-sou-suo-bu-dao/m-p/1252241#M278140 <P>您好</P><P>目前只能建议将打印机和电脑设置到同一网段后，重新测试。</P><P>谢谢</P> Thu, 07 Sep 2023 05:18:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-de-wu-xian-wang-dian-nao-ke-yi-da-yin-dan-shi-xiang-sao-miao-de-shi-hou-lian-jie-bu-dao-xin-dian-nao-xiang-lian-jie-da-yin-ji-ye-sou-suo-bu-dao/m-p/1252241#M278140 双鱼座鲨鱼 2023-09-07T05:18:20Z