https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1255839#M279105 <P>您好</P><P>可以安装打印机完整版驱动，其中包含hp smart应用。</P><P>link:</P><P><A href="https://h30318.www3.hp.com/pub/softlib/software13/printers/DJ2600/Full_Webpack-43.4.2486-DJ2600_Full_Webpack.exe" target="_blank">https://h30318.www3.hp.com/pub/softlib/software13/printers/DJ2600/Full_Webpack-43.4.2486-DJ2600_Full_Webpack.exe</A></P><P>&nbsp;</P> Wed, 27 Sep 2023 10:33:06 GMT 双鱼座鲨鱼 2023-09-27T10:33:06Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1255702#M279067 <P>正常使用中，突然提示脱机。<BR />无线和USB连接都检查后，重新安装程序后，都无法解决。<BR />发现屏幕上墨量显示为零，但拆开查看墨盒，实际墨量充足。<BR />想知道屏幕上提示的这个图标是什么意思，是否因为墨盒损坏</P><P>？<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="打印机-1.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97121i2D731C9310E5FFD0/image-size/large?v=v2&amp;px=999" role="button" title="打印机-1.jpg" alt="打印机-1.jpg" /></span></P> Tue, 26 Sep 2023 15:26:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1255702#M279067 PhoebeFang 2023-09-26T15:26:52Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1255727#M279070 <P>您好</P><P>目前 来看，打印机（墨盒）处于缺墨状态，但不影响联机。（有条件最好先更换墨盒）</P><P>可以尝试通过usb方式 连接打印机，然后在电脑的控制面板--设备和打印机中找到打印机图标。</P><P>右击它--打印机属性--端口。</P><P>确认其中是否能找到usb类型的端口，方便的话，可以发图片给我。</P><P>谢谢</P> Wed, 27 Sep 2023 01:36:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1255727#M279070 双鱼座鲨鱼 2023-09-27T01:36:08Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1255734#M279073 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="USB.jpg" style="width: 523px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97130i8996EE731555AD50/image-size/large?v=v2&amp;px=999" role="button" title="USB.jpg" alt="USB.jpg" /></span><BR />现在电脑上，USB连接的端口是USB001，无线连接后又添加的端口是IP，这个IP放入浏览器是能打开的，也能显示已经连上网络。<BR />但打印测试，还是不成功。</P> Wed, 27 Sep 2023 02:06:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1255734#M279073 PhoebeFang 2023-09-27T02:06:58Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1255753#M279075 <P>您好</P><P>墨盒问题，不影响联机，但会影响打印。</P><P>建议更换墨盒后，重新测试打印/复印，谢谢。</P> Wed, 27 Sep 2023 02:51:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1255753#M279075 双鱼座鲨鱼 2023-09-27T02:51:09Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1255754#M279076 <P>所以，目前是能判定，因为墨盒原因，无法打印。<BR />但为什么会脱机，目前无法判断？</P> Wed, 27 Sep 2023 02:58:01 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1255754#M279076 PhoebeFang 2023-09-27T02:58:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1255771#M279079 <P>您好</P><P>请问目前打印机和电脑是通过什么方式 连接的？</P><P>请打开电脑的控制面板--设备和打印机--找到打印机图标。</P><P>右击它--打印机属性--端口。</P><P>再找到前面带√号的端口，发图片给我，以便确认问题，谢谢。</P> Wed, 27 Sep 2023 05:26:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1255771#M279079 双鱼座鲨鱼 2023-09-27T05:26:58Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1255774#M279081 <P>无线和USB的都有<BR />之前一直使用无线，安装后会提示需要注意，然后根据论坛的提醒，在端口添加了IP。本来可以用。<BR />前天晚上突然提示脱机，重新连接和卸载重新安装后都不行。<BR />就又用USB连接也测试了，依然提示脱机。<BR />这个图片里都显示了的</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="USB.jpg" style="width: 523px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97142iAD8AAFC5B3C8DFE3/image-size/large?v=v2&amp;px=999" role="button" title="USB.jpg" alt="USB.jpg" /></span></P> Wed, 27 Sep 2023 05:39:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1255774#M279081 PhoebeFang 2023-09-27T05:39:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1255787#M279086 <P>您好</P><P>可以尝试在电脑的控制面板--设备和打印机中，双击打印机图标--查看正在打印的任务--打印机--取消脱机，然后重新测试。</P><P>如果问题依旧，建议使用hp smart连接打印机，测试通讯是否正常，谢谢。</P> Wed, 27 Sep 2023 06:45:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1255787#M279086 双鱼座鲨鱼 2023-09-27T06:45:08Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1255821#M279095 <P>有对应的smart下载链接吗？<BR />安装包里自带的总显示“挂起”</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图片1.png" style="width: 311px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97153i6B7A7AD9D23C1C55/image-size/large?v=v2&amp;px=999" role="button" title="图片1.png" alt="图片1.png" /></span></P> Wed, 27 Sep 2023 09:42:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1255821#M279095 PhoebeFang 2023-09-27T09:42:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1255824#M279097 <P>您好</P><P>可以通过微软商店搜索并下载hp smart.</P><P>谢谢</P> Wed, 27 Sep 2023 09:47:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1255824#M279097 双鱼座鲨鱼 2023-09-27T09:47:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1255827#M279099 <P>卸载微软商店了，也不喜欢等于微软商城。<BR />为啥你们自己家的软件链接，只能通过第三方平台下载？</P> Wed, 27 Sep 2023 10:03:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1255827#M279099 PhoebeFang 2023-09-27T10:03:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1255839#M279105 <P>您好</P><P>可以安装打印机完整版驱动，其中包含hp smart应用。</P><P>link:</P><P><A href="https://h30318.www3.hp.com/pub/softlib/software13/printers/DJ2600/Full_Webpack-43.4.2486-DJ2600_Full_Webpack.exe" target="_blank">https://h30318.www3.hp.com/pub/softlib/software13/printers/DJ2600/Full_Webpack-43.4.2486-DJ2600_Full_Webpack.exe</A></P><P>&nbsp;</P> Wed, 27 Sep 2023 10:33:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1255839#M279105 双鱼座鲨鱼 2023-09-27T10:33:06Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1256859#M279320 <P>安装新墨盒之后就好了。<BR />虽然不知道脱机的原因是啥，但供以后遇到类似的伙伴参考。</P> Sat, 07 Oct 2023 03:20:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1256859#M279320 PhoebeFang 2023-10-07T03:20:59Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1257133#M279378 <P>感谢反馈</P><P>有问题请及时联系我们，谢谢。</P> Sun, 08 Oct 2023 02:45:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tuo-ji-yi-shi-yin-wei-mo-he/m-p/1257133#M279378 双鱼座鲨鱼 2023-10-08T02:45:07Z