https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257537#M279508 <P>之前都试过可以扫描的，后来不知道安装了什么，现在居然不行了，神奇。现在多次重装软件，结果依然</P> Tue, 10 Oct 2023 02:38:29 GMT chen628 2023-10-10T02:38:29Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257517#M279498 <P>在打印机上选择扫描到计算机，扫描后提示：文件已被发送到CNBJJSF2。检查计算机以获得详细信息。但是查找计算机文档里，找不到扫描文件。其他同事却可以找到，为什么我的找不到？</P> Tue, 10 Oct 2023 01:23:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257517#M279498 chen628 2023-10-10T01:23:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257524#M279502 <P>您好</P><P>如果其它电脑都能正常使用扫描至功能，说明打印机本身，包括网络设置都正常。</P><P>建议在不能使用该功能的电脑上重新安装打印机完整版驱动后，重新测试。</P><P>谢谢</P> Tue, 10 Oct 2023 01:56:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257524#M279502 双鱼座鲨鱼 2023-10-10T01:56:11Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257537#M279508 <P>之前都试过可以扫描的，后来不知道安装了什么，现在居然不行了，神奇。现在多次重装软件，结果依然</P> Tue, 10 Oct 2023 02:38:29 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257537#M279508 chen628 2023-10-10T02:38:29Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257540#M279511 <P>除了重新安装驱动程序的问题，也可以尝试在这个电脑上的一些权限设置，可以重新设置一下，比如网络发现，比如调低防火墙的级别等等。</P> Tue, 10 Oct 2023 02:57:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257540#M279511 Tsingddi 2023-10-10T02:57:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257579#M279527 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="无标题.jpg" style="width: 536px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97604i2EB51300526741C8/image-size/large?v=v2&amp;px=999" role="button" title="无标题.jpg" alt="无标题.jpg" /></span></P><P>点击修复，不起作用</P> Tue, 10 Oct 2023 06:35:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257579#M279527 chen628 2023-10-10T06:35:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257583#M279530 <P>您好</P><P>如果电脑上只安装了一台打印机，请打开电脑的<SPAN>C:\Windows\System32\spool\drivers\x64\3</SPAN>，删除<SPAN>3</SPAN>文件夹中的所有文件，重启电脑重新安装打印机驱动测试。</P><P>如果问题依旧，关闭<SPAN>/</SPAN>卸载电脑上的防御软件（例如：<SPAN>360</SPAN>软件），再重新测试。</P> Tue, 10 Oct 2023 06:47:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257583#M279530 双鱼座鲨鱼 2023-10-10T06:47:21Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257599#M279540 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="无标题3.jpg" style="width: 536px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97608i2EF249F112C59BB7/image-size/large?v=v2&amp;px=999" role="button" title="无标题3.jpg" alt="无标题3.jpg" /></span></P><P>删掉3文件夹里面的文件冲销安装后，出现“扫描到计算机已启用”提示，可是去打印机那里扫描到计算机，仍然不成功</P> Tue, 10 Oct 2023 08:13:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257599#M279540 chen628 2023-10-10T08:13:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257605#M279542 <P>您好</P><P>感谢配合</P><P>请在电脑上确认计算机名与打印机中扫描至显示的名称是否一致。</P><P>同时，打印机上操作过，打印机有没有扫描的过程？</P><P>如果打印机上有扫描的过程并且没有报错提示信息，请再到电脑端确认是否出现扫描对话框？</P><P>谢谢</P> Tue, 10 Oct 2023 08:17:01 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257605#M279542 双鱼座鲨鱼 2023-10-10T08:17:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257704#M279572 <P>您好！我确认选择扫描到计算机的名称没有弄错，而且打印机显示已经发送到计算机上，但我在计算机文档那里看不到扫描的新文件，还搜索了整个计算机都没有新的扫描文件。</P> Wed, 11 Oct 2023 00:22:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257704#M279572 chen628 2023-10-11T00:22:46Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257705#M279573 <P>扫描完成后电脑没有出现扫描对话框</P> Wed, 11 Oct 2023 00:25:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257705#M279573 chen628 2023-10-11T00:25:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257721#M279574 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="无标题4.jpg" style="width: 347px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97643i69484F613A6DFCC7/image-dimensions/347x261?v=v2" width="347" height="261" role="button" title="无标题4.jpg" alt="无标题4.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="无标题5.jpg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97644i77615CD5D620A5F9/image-size/medium?v=v2&amp;px=400" role="button" title="无标题5.jpg" alt="无标题5.jpg" /></span></P><P>选择发送到计算机页面，打印机上选择出现两种计算机名字，一种是CNBJJSF2,另一种是CNBJJSF2.BMC.LOC，如图选择发送到CNBJJSF2，完成后计算机没有反应，找不到扫描文档。而选择“扫描到CNBJJSF2.BMC.LOC”,打印机完成后，计算机出现图2 windows传真和扫描页面，有扫描文件，是图片格式，但是不能设置文件为PDF格式。</P><P>&nbsp;</P> Wed, 11 Oct 2023 01:19:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257721#M279574 chen628 2023-10-11T01:19:33Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257743#M279581 <P>您好！</P><P>打印机屏幕上扫描计算机时候可以选择格式，如果不行，建议控制面板卸载干净驱动后重启电脑，退出杀毒防火墙360金山毒霸等重新双击安装全功能软件和驱动程序<A href="https://h30318.www3.hp.com/pub/softlib/software13/printers/LJ/M428-M429/Full_Webpack-48.6.4638_1-LJM428f-M429f_UWWL_Full_Webpack.exe" target="_blank">https://h30318.www3.hp.com/pub/softlib/software13/printers/LJ/M428-M429/Full_Webpack-48.6.4638_1-LJM428f-M429f_UWWL_Full_Webpack.exe</A></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1696991729321.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97648i26D1857CDD01959A/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1696991729321.png" alt="_0-1696991729321.png" /></span></P><P>&nbsp;</P> Wed, 11 Oct 2023 02:37:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257743#M279581 鱼柏卡 2023-10-11T02:37:08Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257815#M279604 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="无标题6.jpg" style="width: 784px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97661i27DC9BC181529C26/image-size/large?v=v2&amp;px=999" role="button" title="无标题6.jpg" alt="无标题6.jpg" /></span>现在卸载了HP打印机MFP M479相关所有的软件，但我们公司安装的是赛门铁克防病毒软件，没有安装360，不知道重装后会怎么样。</P> Wed, 11 Oct 2023 06:16:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257815#M279604 chen628 2023-10-11T06:16:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257822#M279606 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="无标题7.jpg" style="width: 788px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97663i89AE61FD19DF4240/image-size/large?v=v2&amp;px=999" role="button" title="无标题7.jpg" alt="无标题7.jpg" /></span></P><P>下载了安装软件</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="无标题7.jpg" style="width: 788px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97664i6E1B40C58C20C4CB/image-size/large?v=v2&amp;px=999" role="button" title="无标题7.jpg" alt="无标题7.jpg" /></span></P><P>安装时发现我们打印机型号是MFP M479fdw，好像与下载的软件型号对不上</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="无标题8.jpg" style="width: 762px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97665iE4BF4DD8E6AEBD59/image-size/large?v=v2&amp;px=999" role="button" title="无标题8.jpg" alt="无标题8.jpg" /></span></P><P>&nbsp;</P><P>继续安装吗？</P> Wed, 11 Oct 2023 06:23:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257822#M279606 chen628 2023-10-11T06:23:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257824#M279607 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="chen628_0-1697005898588.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97666i3EC056C7738662EB/image-size/medium?v=v2&amp;px=400" role="button" title="chen628_0-1697005898588.png" alt="chen628_0-1697005898588.png" /></span></P><P>型号不同，安装时找不到该打印机</P><P>&nbsp;</P> Wed, 11 Oct 2023 06:32:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257824#M279607 chen628 2023-10-11T06:32:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257834#M279609 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="chen628_0-1697010130135.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97668i866239A36A037209/image-size/medium?v=v2&amp;px=400" role="button" title="chen628_0-1697010130135.png" alt="chen628_0-1697010130135.png" /></span></P><P>是不是这个原因？怎么样才能设置？</P><P>&nbsp;</P> Wed, 11 Oct 2023 07:43:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257834#M279609 chen628 2023-10-11T07:43:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257855#M279618 <P>您好！</P><P>请试试这个驱动</P><P><A href="http://h30438.www3.hp.com/pub/softlib/software13/printers/LJ/M478-M479/Full_Webpack-48.6.4638_1-CLJM478f-M479f_UWWL_Full_Webpack.exe" target="_blank">http://h30438.www3.hp.com/pub/softlib/software13/printers/LJ/M478-M479/Full_Webpack-48.6.4638_1-CLJM478f-M479f_UWWL_Full_Webpack.exe</A></P><P>EWS可以设置试试，</P><P>ews——设置——安全性——管理员设置——打印机设置——分别在扫描、从计算机或移动设备扫描、从ews进行网页扫描前面点对勾——应用</P> Wed, 11 Oct 2023 08:27:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1257855#M279618 鱼柏卡 2023-10-11T08:27:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1258210#M279725 <P>我不是很明白您说的路径在哪里？我的电脑是win11，点击进入“设置”后，没有“安全性”。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="chen628_0-1697160434428.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97802iDEFCA316F36EA493/image-size/medium?v=v2&amp;px=400" role="button" title="chen628_0-1697160434428.png" alt="chen628_0-1697160434428.png" /></span></P><P>&nbsp;</P> Fri, 13 Oct 2023 01:27:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1258210#M279725 chen628 2023-10-13T01:27:43Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1258250#M279739 <P>您好！</P><P>浏览器网址栏输入打印机IP打开的网页就是EWS，请在EWS里设置，谢谢</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1697170631616.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97817i43BB9E4C821ED172/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1697170631616.png" alt="_0-1697170631616.png" /></span></P><P>&nbsp;</P> Fri, 13 Oct 2023 04:17:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1258250#M279739 鱼柏卡 2023-10-13T04:17:47Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1258272#M279746 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="chen628_0-1697177184441.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/97824i1CF97EEF6F8CC86C/image-size/medium?v=v2&amp;px=400" role="button" title="chen628_0-1697177184441.png" alt="chen628_0-1697177184441.png" /></span></P><P>&nbsp;</P> Fri, 13 Oct 2023 06:06:53 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-shen-me-sao-miao-dao-ji-suan-ji-hou-zhao-bu-dao-sao-miao-wen-jian/m-p/1258272#M279746 chen628 2023-10-13T06:06:53Z