https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-wu-fa-lian-jie-da-yin-ji/m-p/1259159#M280007 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1697708637871.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/98022i3A245C8430048C20/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1697708637871.png" alt="_0-1697708637871.png" /></span></P><P>情况：故障电脑可以打印到这台打印机，无法使用HP Smart扫描；</P><P>1、电脑是192.168.212.0/24网段，打印机192.168.210.252；</P><P>2、故障电脑PING 打印机是通的，链路是正常的，访问打印机的Web也是正常的；</P><P>3、有一台192.168.212.123的电脑是可以正常使用扫描的；</P> Thu, 19 Oct 2023 09:48:44 GMT 蜡笔大新 2023-10-19T09:48:44Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-wu-fa-lian-jie-da-yin-ji/m-p/1259159#M280007 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1697708637871.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/98022i3A245C8430048C20/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1697708637871.png" alt="_0-1697708637871.png" /></span></P><P>情况：故障电脑可以打印到这台打印机，无法使用HP Smart扫描；</P><P>1、电脑是192.168.212.0/24网段，打印机192.168.210.252；</P><P>2、故障电脑PING 打印机是通的，链路是正常的，访问打印机的Web也是正常的；</P><P>3、有一台192.168.212.123的电脑是可以正常使用扫描的；</P> Thu, 19 Oct 2023 09:48:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-wu-fa-lian-jie-da-yin-ji/m-p/1259159#M280007 蜡笔大新 2023-10-19T09:48:44Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-wu-fa-lian-jie-da-yin-ji/m-p/1259161#M280008 <P>您好</P><P>请问打印机和电脑连接在同一个路由器/交接机下吗？</P><P>请提供打印机，电脑的子网掩码及网关， 以便确认问题，谢谢。</P> Thu, 19 Oct 2023 09:55:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-wu-fa-lian-jie-da-yin-ji/m-p/1259161#M280008 双鱼座鲨鱼 2023-10-19T09:55:37Z