https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhuM479DW-wu-fa-sao-miao/m-p/1259514#M280122 <P>新机子，M479DW，用了3台电脑，安装。WIN10,WIN11都试了。打印正常，但是无法扫描，机子操作，电脑操作，提示无法扫描。用HP软件检测了。都卡在WIA哪里，提示错误。重新装过驱动，也不管用，用的是最新官网圈驱动。网络，USB也都是过了，提示都一样，防火墙什么的也都关了。服务也重启过，都没用。</P><P>&nbsp;</P><P>请高手指点下。谢谢！<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="121.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/98117i36BD519781134CF1/image-size/large?v=v2&amp;px=999" role="button" title="121.jpg" alt="121.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="122.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/98118i6CC947A0FB29B221/image-size/large?v=v2&amp;px=999" role="button" title="122.jpg" alt="122.jpg" /></span></P><P>&nbsp;</P> Mon, 23 Oct 2023 04:40:34 GMT 峪司 2023-10-23T04:40:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhuM479DW-wu-fa-sao-miao/m-p/1259514#M280122 <P>新机子，M479DW，用了3台电脑，安装。WIN10,WIN11都试了。打印正常，但是无法扫描，机子操作，电脑操作，提示无法扫描。用HP软件检测了。都卡在WIA哪里，提示错误。重新装过驱动，也不管用，用的是最新官网圈驱动。网络，USB也都是过了，提示都一样，防火墙什么的也都关了。服务也重启过，都没用。</P><P>&nbsp;</P><P>请高手指点下。谢谢！<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="121.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/98117i36BD519781134CF1/image-size/large?v=v2&amp;px=999" role="button" title="121.jpg" alt="121.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="122.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/98118i6CC947A0FB29B221/image-size/large?v=v2&amp;px=999" role="button" title="122.jpg" alt="122.jpg" /></span></P><P>&nbsp;</P> Mon, 23 Oct 2023 04:40:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhuM479DW-wu-fa-sao-miao/m-p/1259514#M280122 峪司 2023-10-23T04:40:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhuM479DW-wu-fa-sao-miao/m-p/1259845#M280238 <P>您好</P><P>麻烦帮忙确认一下，机器复印是否正常？</P><P>如果一切正常，请重新下载并安装英文版驱动测试，谢谢。</P><P><A href="https://ftp.hp.com/pub/softlib/software13/printers/LJ/M478-M479/Full_Webpack-48.6.4638_1-CLJM478f-M479f_UWWL_Full_Webpack.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/LJ/M478-M479/Full_Webpack-48.6.4638_1-CLJM478f-M479f_UWWL_Full_Webpack.exe</A>&nbsp;</P> Tue, 24 Oct 2023 10:04:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhuM479DW-wu-fa-sao-miao/m-p/1259845#M280238 双鱼座鲨鱼 2023-10-24T10:04:46Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhuM479DW-wu-fa-sao-miao/m-p/1259855#M280240 <P>可以看看是不是WIA服务关了，可以打开控制面板--管理工具==服务--找到WIA，看看WIA的状态是什么</P> Tue, 24 Oct 2023 10:17:05 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhuM479DW-wu-fa-sao-miao/m-p/1259855#M280240 Tsingddi 2023-10-24T10:17:05Z