https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu519da-yin-ji-an-fu-yin-an-jian-chu-xianE5gu-zhang-ma/m-p/1261440#M280680 <P>这台机器问题如下</P><P>1、通电自检时扫描头灯不亮，扫描头移动到右侧有撞击声，装机后返回左侧，再次运行至右侧撞击，反复大概3次，结束自检后扫描头不会位，处于彩色和黑白复印键水平位置。</P><P>2、按动复印键（黑白彩色都一样），显示屏出现E5故障码！</P><P>3、运行惠普诊断工具，修复打印完美，修复扫描到第三项驱动程序检查显示“扫描驱动无法与产品通信”，按照提示操作无法解决问题！</P><P>&nbsp; &nbsp;该机目前可以正常打印，无法复印和扫描！谢谢！</P><P>&nbsp; &nbsp;&nbsp;</P><P>请师傅解惑！</P> Thu, 02 Nov 2023 11:58:04 GMT 一条大河123 2023-11-02T11:58:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu519da-yin-ji-an-fu-yin-an-jian-chu-xianE5gu-zhang-ma/m-p/1261440#M280680 <P>这台机器问题如下</P><P>1、通电自检时扫描头灯不亮，扫描头移动到右侧有撞击声，装机后返回左侧，再次运行至右侧撞击，反复大概3次，结束自检后扫描头不会位，处于彩色和黑白复印键水平位置。</P><P>2、按动复印键（黑白彩色都一样），显示屏出现E5故障码！</P><P>3、运行惠普诊断工具，修复打印完美，修复扫描到第三项驱动程序检查显示“扫描驱动无法与产品通信”，按照提示操作无法解决问题！</P><P>&nbsp; &nbsp;该机目前可以正常打印，无法复印和扫描！谢谢！</P><P>&nbsp; &nbsp;&nbsp;</P><P>请师傅解惑！</P> Thu, 02 Nov 2023 11:58:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu519da-yin-ji-an-fu-yin-an-jian-chu-xianE5gu-zhang-ma/m-p/1261440#M280680 一条大河123 2023-11-02T11:58:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu519da-yin-ji-an-fu-yin-an-jian-chu-xianE5gu-zhang-ma/m-p/1261500#M280685 <P>您好</P><P>从故障现象及故障代码来看，可能是打印机的扫描头出现故障。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1698975770334.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/98724iA767D710A414504C/image-size/large?v=v2&amp;px=999" role="button" title="_0-1698975770334.png" alt="_0-1698975770334.png" /></span></P><P>建议重启打印机重新测试。</P><P>如果问题依旧，建议联系维修中心具体检测打印机。</P><P>给您带来不便，敬请谅解。</P> Fri, 03 Nov 2023 01:44:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu519da-yin-ji-an-fu-yin-an-jian-chu-xianE5gu-zhang-ma/m-p/1261500#M280685 双鱼座鲨鱼 2023-11-03T01:44:36Z