https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-shi-hou-shan-tui-zhong-xin-an-zhuang-ye-mei-ban-fa/m-p/1262027#M280820 <P>您好</P><P>请问打印机和电脑是通过什么方式连接的？</P><P>请在电脑上打开控制面板--设备和打印机--找到打印机图标。</P><P>右击它--打印机属性--端口。</P><P>再找到前面带√号的端口，发图片给我，以便确认问题，谢谢。</P> Mon, 06 Nov 2023 07:47:31 GMT 双鱼座鲨鱼 2023-11-06T07:47:31Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-shi-hou-shan-tui-zhong-xin-an-zhuang-ye-mei-ban-fa/m-p/1262017#M280817 <P>电脑连不上打印机，说是驱动程序无法使用。用 HP smart搜索过程中直接闪退</P> Mon, 06 Nov 2023 07:10:05 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-shi-hou-shan-tui-zhong-xin-an-zhuang-ye-mei-ban-fa/m-p/1262017#M280817 Masonren3369 2023-11-06T07:10:05Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-shi-hou-shan-tui-zhong-xin-an-zhuang-ye-mei-ban-fa/m-p/1262027#M280820 <P>您好</P><P>请问打印机和电脑是通过什么方式连接的？</P><P>请在电脑上打开控制面板--设备和打印机--找到打印机图标。</P><P>右击它--打印机属性--端口。</P><P>再找到前面带√号的端口，发图片给我，以便确认问题，谢谢。</P> Mon, 06 Nov 2023 07:47:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-shi-hou-shan-tui-zhong-xin-an-zhuang-ye-mei-ban-fa/m-p/1262027#M280820 双鱼座鲨鱼 2023-11-06T07:47:31Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-shi-hou-shan-tui-zhong-xin-an-zhuang-ye-mei-ban-fa/m-p/1262180#M280860 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Masonren3369_0-1699341429354.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/98932i873CD8C65470649F/image-size/medium?v=v2&amp;px=400" role="button" title="Masonren3369_0-1699341429354.png" alt="Masonren3369_0-1699341429354.png" /></span></P><P>&nbsp;</P> Tue, 07 Nov 2023 07:17:14 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-shi-hou-shan-tui-zhong-xin-an-zhuang-ye-mei-ban-fa/m-p/1262180#M280860 Masonren3369 2023-11-07T07:17:14Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-shi-hou-shan-tui-zhong-xin-an-zhuang-ye-mei-ban-fa/m-p/1262183#M280861 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Masonren3369_0-1699341621530.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/98933i753100D71C53541E/image-size/medium?v=v2&amp;px=400" role="button" title="Masonren3369_0-1699341621530.png" alt="Masonren3369_0-1699341621530.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Masonren3369_1-1699341664935.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/98934i3CA23F1A018CC4DF/image-size/medium?v=v2&amp;px=400" role="button" title="Masonren3369_1-1699341664935.png" alt="Masonren3369_1-1699341664935.png" /></span></P><P>&nbsp;</P><P>通过Wifi连接，HP Smart每次都在搜索时候闪退，没有任何提示</P><P>&nbsp;</P> Tue, 07 Nov 2023 07:21:29 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-shi-hou-shan-tui-zhong-xin-an-zhuang-ye-mei-ban-fa/m-p/1262183#M280861 Masonren3369 2023-11-07T07:21:29Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-shi-hou-shan-tui-zhong-xin-an-zhuang-ye-mei-ban-fa/m-p/1262485#M280948 <P>您好</P><P>如下图：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1699499203775.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/99017i1698BFA4C1CAB351/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1699499203775.png" alt="_0-1699499203775.png" /></span></P><P>右击打印机图标后， 点击5个字的打印机属性--然后再找端口。</P><P>谢谢</P><P>&nbsp;</P> Thu, 09 Nov 2023 03:07:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-shi-hou-shan-tui-zhong-xin-an-zhuang-ye-mei-ban-fa/m-p/1262485#M280948 双鱼座鲨鱼 2023-11-09T03:07:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-shi-hou-shan-tui-zhong-xin-an-zhuang-ye-mei-ban-fa/m-p/1273016#M284255 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Masonren3369_0-1705470606573.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/101768i40B5BE8E3F94FE17/image-size/medium?v=v2&amp;px=400" role="button" title="Masonren3369_0-1705470606573.png" alt="Masonren3369_0-1705470606573.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Masonren3369_1-1705470615032.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/101769i329BEF96A70D199F/image-size/medium?v=v2&amp;px=400" role="button" title="Masonren3369_1-1705470615032.png" alt="Masonren3369_1-1705470615032.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Wed, 17 Jan 2024 05:50:22 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-shi-hou-shan-tui-zhong-xin-an-zhuang-ye-mei-ban-fa/m-p/1273016#M284255 Masonren3369 2024-01-17T05:50:22Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-shi-hou-shan-tui-zhong-xin-an-zhuang-ye-mei-ban-fa/m-p/1273152#M284296 <P>您好</P><P>如果电脑上只安装了一台打印机，请打开电脑的<SPAN>C:\Windows\System32\spool\drivers\x64\3</SPAN>，删除<SPAN>3</SPAN>文件夹中的所有文件，重启电脑重新安装打印机驱动测试。</P><P>如果问题依旧，请清空电脑上的临时文件夹（<SPAN>temp</SPAN>），关闭<SPAN>/</SPAN>卸载电脑上的防御软件（例如：<SPAN>360</SPAN>软件），再重新安装打印机完整版驱动测试。</P><P>谢谢</P> Thu, 18 Jan 2024 05:53:26 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-shi-hou-shan-tui-zhong-xin-an-zhuang-ye-mei-ban-fa/m-p/1273152#M284296 双鱼座鲨鱼 2024-01-18T05:53:26Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-shi-hou-shan-tui-zhong-xin-an-zhuang-ye-mei-ban-fa/m-p/1339517#M304911 <P>HP Smart Tank 580 Series 参考以上出处理方案后，仍出现闪退的情况，请协助看如何处理。</P> Sat, 12 Apr 2025 07:37:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-shi-hou-shan-tui-zhong-xin-an-zhuang-ye-mei-ban-fa/m-p/1339517#M304911 haisha 2025-04-12T07:37:59Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-shi-hou-shan-tui-zhong-xin-an-zhuang-ye-mei-ban-fa/m-p/1339555#M304919 <P>您好</P> <P>请问手机端hp smart是否正常?</P> <P>其它电脑是否正常？</P> <P>电脑端hp smart是在系统应用商店下载的还是安装打印机完整版软件生成的？</P> <P>请具体描述以上问题，以便帮助到您，谢谢。</P> Sun, 13 Apr 2025 01:35:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-shi-hou-shan-tui-zhong-xin-an-zhuang-ye-mei-ban-fa/m-p/1339555#M304919 双鱼座鲨鱼 2025-04-13T01:35:08Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-shi-hou-shan-tui-zhong-xin-an-zhuang-ye-mei-ban-fa/m-p/1339557#M304921 <P>我这边有2台2022年采购的DELL笔记本都出现闪退，2025年新购的DELL笔记本就不会闪退且可以连接打印机，HP Smart是在微软商店上下载。</P> Sun, 13 Apr 2025 01:39:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-shi-hou-shan-tui-zhong-xin-an-zhuang-ye-mei-ban-fa/m-p/1339557#M304921 haisha 2025-04-13T01:39:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-shi-hou-shan-tui-zhong-xin-an-zhuang-ye-mei-ban-fa/m-p/1339562#M304923 <P>您好</P> <P>可以在<SPAN>2022年采购的DELL笔记本上安装打印机完整版驱动。</SPAN></P> <P><SPAN>试试完整版驱动中包含的hp smart是否可以正常使用，谢谢。</SPAN></P> Sun, 13 Apr 2025 02:26:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-shi-hou-shan-tui-zhong-xin-an-zhuang-ye-mei-ban-fa/m-p/1339562#M304923 双鱼座鲨鱼 2025-04-13T02:26:18Z