https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/zi-dong-da-yin-luan-ma/m-p/1263521#M281231 <P>办公打印机。</P><P>打印机是用网线连接的交换机，和两台电脑相连；还有几台电脑与打印机是使用同一网络连接。</P><P>前几天出现打印机自动打印现象，打印的全是乱码。</P><P>而且任务删除不掉，自动挂起任务。</P><P>求助该如何处理。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="乱码" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/99286i1F663073AC9F65BB/image-size/large?v=v2&amp;px=999" role="button" title="1.jpg" alt="乱码" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">乱码</span></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="打印机型号" style="width: 544px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/99287iAD8C7E2DC04F19DB/image-size/large?v=v2&amp;px=999" role="button" title="4.jpg" alt="打印机型号" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">打印机型号</span></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="任务状态" style="width: 764px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/99289i9CF4A949274CBBBF/image-size/large?v=v2&amp;px=999" role="button" title="2.png" alt="任务状态" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">任务状态</span></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="打印详情" style="width: 795px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/99288i868A351D06B5131B/image-size/large?v=v2&amp;px=999" role="button" title="3.png" alt="打印详情" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">打印详情</span></span></P><P>&nbsp;</P> Wed, 15 Nov 2023 05:41:25 GMT qu543078778 2023-11-15T05:41:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/zi-dong-da-yin-luan-ma/m-p/1263521#M281231 <P>办公打印机。</P><P>打印机是用网线连接的交换机，和两台电脑相连；还有几台电脑与打印机是使用同一网络连接。</P><P>前几天出现打印机自动打印现象，打印的全是乱码。</P><P>而且任务删除不掉，自动挂起任务。</P><P>求助该如何处理。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="乱码" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/99286i1F663073AC9F65BB/image-size/large?v=v2&amp;px=999" role="button" title="1.jpg" alt="乱码" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">乱码</span></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="打印机型号" style="width: 544px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/99287iAD8C7E2DC04F19DB/image-size/large?v=v2&amp;px=999" role="button" title="4.jpg" alt="打印机型号" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">打印机型号</span></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="任务状态" style="width: 764px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/99289i9CF4A949274CBBBF/image-size/large?v=v2&amp;px=999" role="button" title="2.png" alt="任务状态" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">任务状态</span></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="打印详情" style="width: 795px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/99288i868A351D06B5131B/image-size/large?v=v2&amp;px=999" role="button" title="3.png" alt="打印详情" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">打印详情</span></span></P><P>&nbsp;</P> Wed, 15 Nov 2023 05:41:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/zi-dong-da-yin-luan-ma/m-p/1263521#M281231 qu543078778 2023-11-15T05:41:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/zi-dong-da-yin-luan-ma/m-p/1263530#M281236 <P>您好</P><P>建议先给打印机换一个ip地址试试。</P><P>同时，电脑端重新手动添加一个standard tcp/ip端口。</P><P>谢谢</P> Wed, 15 Nov 2023 06:14:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/zi-dong-da-yin-luan-ma/m-p/1263530#M281236 双鱼座鲨鱼 2023-11-15T06:14:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/zi-dong-da-yin-luan-ma/m-p/1264000#M281388 <P>老师好，谢谢您的帮助。</P><P>您的解决方案我没有尝试，主要是不会<span class="lia-unicode-emoji" title=":笑哭:">😂</span></P><P>我给客服联系了，客服让把所有连接打印机的电脑，C-Windows-System32-spool-PRINTERS里面的文件全删除。</P><P>我按照这个方法试了试，三天了，目前没有出现自动打印情况。</P><P>谢谢老师，希望可以帮到有同样困惑的小伙伴~~~</P> Sat, 18 Nov 2023 00:30:35 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/zi-dong-da-yin-luan-ma/m-p/1264000#M281388 qu543078778 2023-11-18T00:30:35Z