https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266234#M282124 <P>打印机网络ip和电脑这是一样的，但是右键之后没有端口这个选项，截图了您看看<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20231201141731.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100017iC67F8FD09BF85302/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20231201141731.png" alt="微信截图_20231201141731.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20231201141744.png" style="width: 577px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100015i6408F0CD519E343D/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20231201141744.png" alt="微信截图_20231201141744.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20231201141827.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100016iF0812F2848D95E71/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20231201141827.jpg" alt="微信图片_20231201141827.jpg" /></span></P> Fri, 01 Dec 2023 06:19:42 GMT 松柏之志 2023-12-01T06:19:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266176#M282109 <P>打印机通过无线网连接，近期一直正常使用，今天突然出现了打印队列问题，用hp smart检测后出现 打印机队列问题未修复<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20231201111739.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/99987iFC938419FA906035/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20231201111739.png" alt="微信截图_20231201111739.png" /></span></P> Fri, 01 Dec 2023 03:20:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266176#M282109 松柏之志 2023-12-01T03:20:45Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266190#M282113 <P>您好</P><P>请在打印机面板--网络，确认打印机ip地址。</P><P>然后，再打开电脑的控制面板--设备和打印机--找到打印机图标（77422），确认是否处于就绪状态。</P><P>右击它--打印机属性--端口。</P><P>再找到前面带√号的端口，发图片给我，以便确认问题，谢谢。</P> Fri, 01 Dec 2023 04:49:50 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266190#M282113 双鱼座鲨鱼 2023-12-01T04:49:50Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266234#M282124 <P>打印机网络ip和电脑这是一样的，但是右键之后没有端口这个选项，截图了您看看<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20231201141731.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100017iC67F8FD09BF85302/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20231201141731.png" alt="微信截图_20231201141731.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20231201141744.png" style="width: 577px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100015i6408F0CD519E343D/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20231201141744.png" alt="微信截图_20231201141744.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20231201141827.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100016iF0812F2848D95E71/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20231201141827.jpg" alt="微信图片_20231201141827.jpg" /></span></P> Fri, 01 Dec 2023 06:19:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266234#M282124 松柏之志 2023-12-01T06:19:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266253#M282131 <P>您好</P><P>感谢配合，请问电脑的ip地址是多少？</P><P>在电脑上直接打开一个文件打印是否正常？</P><P>谢谢</P> Fri, 01 Dec 2023 07:41:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266253#M282131 双鱼座鲨鱼 2023-12-01T07:41:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266533#M282205 <P>笔记本连接的wifi IP是192.168.1.106，现在打印就这个状态<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20231204084541.png" style="width: 443px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100083iBAE0C384A7643458/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20231204084541.png" alt="微信图片_20231204084541.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20231204084649.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100082i6C2852AF978EEBEC/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20231204084649.png" alt="微信截图_20231204084649.png" /></span></P> Mon, 04 Dec 2023 00:47:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266533#M282205 松柏之志 2023-12-04T00:47:45Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266746#M282288 <P>您好</P><P>请确认电脑的子网掩码，如果是255.255.255.0</P><P>打印机和电脑的前三组ip地址必须一致。</P><P>谢谢</P> Tue, 05 Dec 2023 06:18:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266746#M282288 双鱼座鲨鱼 2023-12-05T06:18:51Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266809#M282311 <P>您看下没错吧应该<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20231205171446.png" style="width: 670px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100135i19269DF071EBDEAC/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20231205171446.png" alt="微信图片_20231205171446.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20231205171933.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100136i5697AEA1D7A27949/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20231205171933.jpg" alt="微信图片_20231205171933.jpg" /></span></P> Tue, 05 Dec 2023 09:21:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266809#M282311 松柏之志 2023-12-05T09:21:06Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266878#M282325 <P>您好！</P><P>从图片来看打印机和电脑不在同一网段，麻烦在电脑浏览器网址栏输入打印机IP，以测试是否可以打开打印机EWS页面，谢谢您！</P> Wed, 06 Dec 2023 03:13:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266878#M282325 鱼柏卡 2023-12-06T03:13:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266881#M282327 <P>进来了<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20231206111929.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100151iFA4B588E665E28E5/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20231206111929.png" alt="微信截图_20231206111929.png" /></span></P> Wed, 06 Dec 2023 03:20:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266881#M282327 松柏之志 2023-12-06T03:20:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266904#M282344 <P>您好！</P><P>目前看连接正常，请帮忙确认打印机面板上打印报告是否正常，驱动是在官网下载安装吗？</P><P>请在控制面板-查看设备和打印机，右键点击驱动图标-打印机属性（五个字）端口 确认勾选的什么端口，谢谢！</P> Wed, 06 Dec 2023 04:14:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266904#M282344 鱼柏卡 2023-12-06T04:14:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266945#M282364 <P>当时没特意下驱动，我直接下了个HP smart 他自己扫描连上就能用了<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20231206144227.png" style="width: 611px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100160i9F234F21A2EDB1D6/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20231206144227.png" alt="微信截图_20231206144227.png" /></span></P> Wed, 06 Dec 2023 06:44:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266945#M282364 松柏之志 2023-12-06T06:44:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266947#M282365 <P>您好！</P><P><SPAN>请帮忙点击【添加端口】→选择【standard tcp/ip】 →选择【新端口】：将打印机ip地址输入上边一行，端口名会自动生成→点击【下一步】→点击【完成】，</SPAN></P><P><SPAN>请稍后使用如果不稳定，建议安装驱动。</SPAN></P> Wed, 06 Dec 2023 06:51:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266947#M282365 鱼柏卡 2023-12-06T06:51:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266951#M282367 <P>可以了 现在好使了 感谢</P> Wed, 06 Dec 2023 07:00:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266951#M282367 松柏之志 2023-12-06T07:00:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266954#M282369 <P>感谢您的反馈，有问题请再联系我们！</P> Wed, 06 Dec 2023 07:04:29 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tong-guo-wu-xian-wang-lian-jie-yonghp-smart-jian-ce-hou-chu-xian-da-yin-ji-dui-lie-wen-ti-wei-xiu-fu/m-p/1266954#M282369 鱼柏卡 2023-12-06T07:04:29Z