https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Tank531da-yin-ji-gu-zhang/m-p/1270712#M283539 <P style="margin: 0in; font-family: 'Microsoft YaHei'; font-size: 11.0pt;">释放静电：</P> <P style="margin: 0in; font-size: 11.0pt;"><SPAN>关机并拔掉电源适配器，移除全部外接设备，按住电源键并保持</SPAN><SPAN>30</SPAN><SPAN>秒再松开，之后，插电源适配器，开机观察。</SPAN></P> <P style="margin: 0in; font-size: 11.0pt;">&nbsp;</P> <P style="margin: 0in; font-size: 11.0pt;"><SPAN>如果仍然有问题，建议联系当地服务中心。</SPAN></P> Tue, 02 Jan 2024 00:46:17 GMT 坏坏的笑 2024-01-02T00:46:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Tank531da-yin-ji-gu-zhang/m-p/1270652#M283531 <P>各位大神好，小弟2020年买的smart tank531，昨天打印的时候出现个问题，打印开始几秒钟后，打印机显示屏突然提示“打印机故障，请关闭打印机，然后再将其打开，如果仍显示此消息，请联系支持人员”，点隐藏后打印就中断了，反复好多次都是这样的情况，关机拔电源等十多分钟后还是这样。请各位大神指导一下是什么问题，比较着急用打印机。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="看不到错误代码是什么，反复多次都是这样" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/101137iB567989389B009A9/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240101125016.jpg" alt="看不到错误代码是什么，反复多次都是这样" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">看不到错误代码是什么，反复多次都是这样</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="在电脑端上是这样显示的" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/101138iCF7F47E411F4CFEB/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240101125021.jpg" alt="在电脑端上是这样显示的" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">在电脑端上是这样显示的</span></span></P> Mon, 01 Jan 2024 04:57:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Tank531da-yin-ji-gu-zhang/m-p/1270652#M283531 七海之风 2024-01-01T04:57:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Tank531da-yin-ji-gu-zhang/m-p/1270712#M283539 <P style="margin: 0in; font-family: 'Microsoft YaHei'; font-size: 11.0pt;">释放静电：</P> <P style="margin: 0in; font-size: 11.0pt;"><SPAN>关机并拔掉电源适配器，移除全部外接设备，按住电源键并保持</SPAN><SPAN>30</SPAN><SPAN>秒再松开，之后，插电源适配器，开机观察。</SPAN></P> <P style="margin: 0in; font-size: 11.0pt;">&nbsp;</P> <P style="margin: 0in; font-size: 11.0pt;"><SPAN>如果仍然有问题，建议联系当地服务中心。</SPAN></P> Tue, 02 Jan 2024 00:46:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Tank531da-yin-ji-gu-zhang/m-p/1270712#M283539 坏坏的笑 2024-01-02T00:46:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Tank531da-yin-ji-gu-zhang/m-p/1270821#M283581 <P>您好</P><P>请重启打印机，然后按<SPAN>4</SPAN>次返回键，确认打印机是否可以进入设置菜单。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1704184237451.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/101179iD35FAF4530DC7EA1/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1704184237451.png" alt="_0-1704184237451.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1704184237469.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/101180iA4D12DF1FF693E4A/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1704184237469.png" alt="_1-1704184237469.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_2-1704184237483.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/101181iA80105833179C2BB/image-size/medium?v=v2&amp;px=400" role="button" title="_2-1704184237483.png" alt="_2-1704184237483.png" /></span></P><P>如果打印机能完成以上操作，复位后，重新测试即可。</P><P>如果打印机无法完成以上操作，建议联系维修中心具体检测打印机。</P><P>&nbsp;</P><P><SPAN>&nbsp;</SPAN></P> Tue, 02 Jan 2024 08:40:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Tank531da-yin-ji-gu-zhang/m-p/1270821#M283581 双鱼座鲨鱼 2024-01-02T08:40:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Tank531da-yin-ji-gu-zhang/m-p/1270835#M283585 <P>您好，十分感谢您的解答，操作后还是不好使，麻烦您了</P> Tue, 02 Jan 2024 10:24:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Tank531da-yin-ji-gu-zhang/m-p/1270835#M283585 七海之风 2024-01-02T10:24:47Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Tank531da-yin-ji-gu-zhang/m-p/1270888#M283595 <P>您好</P><P>非常抱歉，如果无法完成复位或复位无效，说明打印机已经存在硬件问题。</P><P>建议联系维修中心具体检测打印机。</P><P>这是维修中心查询链接：<BR /><A href="https://support.hp.com/cn-zh/document/c04570895" target="_blank">https://support.hp.com/cn-zh/document/c04570895</A><BR />给您带来不带，敬请谅解。</P> Wed, 03 Jan 2024 02:08:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Tank531da-yin-ji-gu-zhang/m-p/1270888#M283595 双鱼座鲨鱼 2024-01-03T02:08:20Z