https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-ti-shi-zhi-ding-de-wang-luo-wen-jian-jia-lu-jing-bu-cun-zai/m-p/1270739#M283549 <P>您好</P><P>默认直连正常，可以给打印机换一个ip地址，然后重新测试。</P><P>如果直连问题依旧，建议复位打印机后，再重新测试。</P><P>谢谢</P> Tue, 02 Jan 2024 02:14:07 GMT 双鱼座鲨鱼 2024-01-02T02:14:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-ti-shi-zhi-ding-de-wang-luo-wen-jian-jia-lu-jing-bu-cun-zai/m-p/1270444#M283476 <P>&nbsp;</P><DIV class="">&nbsp;</DIV><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1703901366688.gif" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/101082i55877FF9D2948269/image-size/medium?v=v2&amp;px=400" role="button" title="1703901366688.gif" alt="1703901366688.gif" /></span></P><P> </P><DIV class="">&nbsp;</DIV><P>&nbsp;</P><DIV class="">&nbsp;</DIV><P>&nbsp;</P><DIV class="">&nbsp;</DIV><P>&nbsp;</P><DIV class="">&nbsp;</DIV><P>&nbsp;</P> Sat, 30 Dec 2023 02:03:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-ti-shi-zhi-ding-de-wang-luo-wen-jian-jia-lu-jing-bu-cun-zai/m-p/1270444#M283476 安徽华谊 2023-12-30T02:03:21Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-ti-shi-zhi-ding-de-wang-luo-wen-jian-jia-lu-jing-bu-cun-zai/m-p/1270471#M283479 <P>您好</P><P>麻烦将电脑ip换成计算机名测试一下。</P><P>如果问题依旧可尝试将打印机和电脑直接通过网线连接，重新测试。</P><P>谢谢</P> Sat, 30 Dec 2023 06:29:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-ti-shi-zhi-ding-de-wang-luo-wen-jian-jia-lu-jing-bu-cun-zai/m-p/1270471#M283479 双鱼座鲨鱼 2023-12-30T06:29:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-ti-shi-zhi-ding-de-wang-luo-wen-jian-jia-lu-jing-bu-cun-zai/m-p/1270484#M283486 <P>ip地址更改成计算机名后验证不了，扫描里面有多个用户，直连不方便！</P> Sat, 30 Dec 2023 08:29:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-ti-shi-zhi-ding-de-wang-luo-wen-jian-jia-lu-jing-bu-cun-zai/m-p/1270484#M283486 安徽华谊 2023-12-30T08:29:18Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-ti-shi-zhi-ding-de-wang-luo-wen-jian-jia-lu-jing-bu-cun-zai/m-p/1270739#M283549 <P>您好</P><P>默认直连正常，可以给打印机换一个ip地址，然后重新测试。</P><P>如果直连问题依旧，建议复位打印机后，再重新测试。</P><P>谢谢</P> Tue, 02 Jan 2024 02:14:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-ti-shi-zhi-ding-de-wang-luo-wen-jian-jia-lu-jing-bu-cun-zai/m-p/1270739#M283549 双鱼座鲨鱼 2024-01-02T02:14:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-ti-shi-zhi-ding-de-wang-luo-wen-jian-jia-lu-jing-bu-cun-zai/m-p/1270742#M283550 <P>谢谢！但是没有办法直连，因为打印机扫描是公共用的！问题是它时好，时坏！！是IP地址有冲突吗？验证账户的时候如果不能通过的话，一般重启后就会恢复正常。但是这也不是办法啊，不能每次扫描的时候都要重启吧！</P> Tue, 02 Jan 2024 02:21:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-ti-shi-zhi-ding-de-wang-luo-wen-jian-jia-lu-jing-bu-cun-zai/m-p/1270742#M283550 安徽华谊 2024-01-02T02:21:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-ti-shi-zhi-ding-de-wang-luo-wen-jian-jia-lu-jing-bu-cun-zai/m-p/1270799#M283571 <P>您好</P><P>刚打印机出现问题时，请关闭打印机。</P><P>然后找一台电脑ping打印机ip地址，确认连通状态，谢谢。</P> Tue, 02 Jan 2024 07:15:27 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-ti-shi-zhi-ding-de-wang-luo-wen-jian-jia-lu-jing-bu-cun-zai/m-p/1270799#M283571 双鱼座鲨鱼 2024-01-02T07:15:27Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-ti-shi-zhi-ding-de-wang-luo-wen-jian-jia-lu-jing-bu-cun-zai/m-p/1271093#M283680 <P>打印没有问题，不能扫描的时候，也能Ping 通打印机的</P> Thu, 04 Jan 2024 05:46:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-ti-shi-zhi-ding-de-wang-luo-wen-jian-jia-lu-jing-bu-cun-zai/m-p/1271093#M283680 安徽华谊 2024-01-04T05:46:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-ti-shi-zhi-ding-de-wang-luo-wen-jian-jia-lu-jing-bu-cun-zai/m-p/1271097#M283682 <P>您好</P><P>不能扫描时，先确认其它电脑是否正常？</P><P>同时，请关闭打印机，重新ping打印机，确认是否可以ping通。</P><P>最后，请分别提供打印机和电脑的ip地址，子网掩码，网关，谢谢。</P> Thu, 04 Jan 2024 05:58:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-ti-shi-zhi-ding-de-wang-luo-wen-jian-jia-lu-jing-bu-cun-zai/m-p/1271097#M283682 双鱼座鲨鱼 2024-01-04T05:58:45Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-ti-shi-zhi-ding-de-wang-luo-wen-jian-jia-lu-jing-bu-cun-zai/m-p/1271120#M283687 <P>不能扫描的时候电脑是正常开机状态！而且能打印！其他用户没有这样的问题。出现图片中的验证不通过，用户必须重新启动电脑，验证通过后才能扫描。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1704351789260.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/101249i2319685BCEAC0A75/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1704351789260.png" alt="_0-1704351789260.png" /></span></P><P>&nbsp;</P> Thu, 04 Jan 2024 07:03:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-ti-shi-zhi-ding-de-wang-luo-wen-jian-jia-lu-jing-bu-cun-zai/m-p/1271120#M283687 安徽华谊 2024-01-04T07:03:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-ti-shi-zhi-ding-de-wang-luo-wen-jian-jia-lu-jing-bu-cun-zai/m-p/1271127#M283688 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1704352544625.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/101250i44620E87FD02A341/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1704352544625.jpeg" alt="_0-1704352544625.jpeg" /></span></P><P>&nbsp;</P><P>又来了，搞不好了<span class="lia-unicode-emoji" title=":笑哭:">😂</span></P> Thu, 04 Jan 2024 07:16:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-ti-shi-zhi-ding-de-wang-luo-wen-jian-jia-lu-jing-bu-cun-zai/m-p/1271127#M283688 安徽华谊 2024-01-04T07:16:09Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-ti-shi-zhi-ding-de-wang-luo-wen-jian-jia-lu-jing-bu-cun-zai/m-p/1271176#M283712 <P>您好</P><P>麻烦提供一下打印机，能正常使用的电脑和不能正常使用的电脑的 ip地址，子网掩码，网关。</P><P>谢谢</P> Thu, 04 Jan 2024 10:03:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-ti-shi-zhi-ding-de-wang-luo-wen-jian-jia-lu-jing-bu-cun-zai/m-p/1271176#M283712 双鱼座鲨鱼 2024-01-04T10:03:48Z