https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-li-xian/m-p/1273201#M284313 <P>打印机可以正常打印文件，HP Smart添加打印机搜索出来离线状态，无法添加打印机</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="DarrenLi_0-1705567674419.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/101831iCB219A21C357280C/image-size/medium?v=v2&amp;px=400" role="button" title="DarrenLi_0-1705567674419.png" alt="DarrenLi_0-1705567674419.png" /></span></P><P>&nbsp;</P> Thu, 18 Jan 2024 08:48:19 GMT DarrenLi 2024-01-18T08:48:19Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-li-xian/m-p/1273201#M284313 <P>打印机可以正常打印文件，HP Smart添加打印机搜索出来离线状态，无法添加打印机</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="DarrenLi_0-1705567674419.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/101831iCB219A21C357280C/image-size/medium?v=v2&amp;px=400" role="button" title="DarrenLi_0-1705567674419.png" alt="DarrenLi_0-1705567674419.png" /></span></P><P>&nbsp;</P> Thu, 18 Jan 2024 08:48:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-li-xian/m-p/1273201#M284313 DarrenLi 2024-01-18T08:48:19Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-li-xian/m-p/1273202#M284314 <P>您好</P><P>请在打印机面板上打印网络配置页，然后确认打印机ip地址与所发图片（离线下面的ip地址）是否相同。</P><P>136w打印网络配置页方法如下：</P><P>打印机就绪时，按打印机控制面板上的 （菜单）...按钮，选择Network &gt; Network 配置，网络配置报告，ok</P><P>谢谢</P> Thu, 18 Jan 2024 08:57:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-li-xian/m-p/1273202#M284314 双鱼座鲨鱼 2024-01-18T08:57:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-li-xian/m-p/1273203#M284315 IP地址核对过是相同的 Thu, 18 Jan 2024 09:00:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-li-xian/m-p/1273203#M284315 DarrenLi 2024-01-18T09:00:40Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-li-xian/m-p/1273204#M284316 <P>您好</P><P>麻烦在电脑上打开一个浏览器， 地址栏中输入打印机ip地址。</P><P>回车，确认电脑能否访问打印机网页，谢谢。</P> Thu, 18 Jan 2024 09:02:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-li-xian/m-p/1273204#M284316 双鱼座鲨鱼 2024-01-18T09:02:12Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-li-xian/m-p/1273206#M284317 <P>网络连接没问题</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="DarrenLi_0-1705568650836.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/101832i2C3E8222ED8F5E48/image-size/medium?v=v2&amp;px=400" role="button" title="DarrenLi_0-1705568650836.png" alt="DarrenLi_0-1705568650836.png" /></span></P><P>&nbsp;</P> Thu, 18 Jan 2024 09:04:35 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-li-xian/m-p/1273206#M284317 DarrenLi 2024-01-18T09:04:35Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-li-xian/m-p/1273211#M284318 <P>您好</P><P>麻烦输入打印机ip地址，重新搜索打印机测试。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1705569672673.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/101833i1F942BB49DBD4E04/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1705569672673.png" alt="_0-1705569672673.png" /></span></P><P>如果问题依旧，请重启打印机重新测试，谢谢。</P><P>&nbsp;</P> Thu, 18 Jan 2024 09:22:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-li-xian/m-p/1273211#M284318 双鱼座鲨鱼 2024-01-18T09:22:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-li-xian/m-p/1273213#M284319 <P>输入IP地址搜索仍然是离线，关机、断电重启打印机，搜索还是离线状态</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="DarrenLi_0-1705570086676.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/101834iDC78D18EEBD5894E/image-size/medium?v=v2&amp;px=400" role="button" title="DarrenLi_0-1705570086676.png" alt="DarrenLi_0-1705570086676.png" /></span></P><P>&nbsp;</P> Thu, 18 Jan 2024 09:28:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-li-xian/m-p/1273213#M284319 DarrenLi 2024-01-18T09:28:40Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-li-xian/m-p/1273214#M284320 <P>您好</P><P>麻烦测试一下手机端 hp smart上是否能检测打印机（wifi），谢谢。</P> Thu, 18 Jan 2024 09:33:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-li-xian/m-p/1273214#M284320 双鱼座鲨鱼 2024-01-18T09:33:46Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-li-xian/m-p/1273215#M284321 <P>手机APP搜索不到打印机</P> Thu, 18 Jan 2024 09:40:01 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-li-xian/m-p/1273215#M284321 DarrenLi 2024-01-18T09:40:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-li-xian/m-p/1273217#M284323 <P>您好</P><P>麻烦复位打印机，再重新配置打印机。</P><P>复位方法：</P><P>请在打印机就绪时，依次按打印机面板上的菜单--返回--左--右--OK--停止--菜单，找到tech mode，--ok--ok 找到clear all mem，之后再选择中国。</P><P>谢谢</P> Thu, 18 Jan 2024 09:57:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-li-xian/m-p/1273217#M284323 双鱼座鲨鱼 2024-01-18T09:57:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-li-xian/m-p/1273280#M284339 <P>按照方法复位打印机，HP Smart搜索还是离线状态</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="DarrenLi_0-1705634235061.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/101849iD3DB1598304C4F6D/image-size/medium?v=v2&amp;px=400" role="button" title="DarrenLi_0-1705634235061.png" alt="DarrenLi_0-1705634235061.png" /></span></P><P>&nbsp;</P> Fri, 19 Jan 2024 03:17:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-li-xian/m-p/1273280#M284339 DarrenLi 2024-01-19T03:17:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-li-xian/m-p/1273311#M284352 <P>电脑重启了，打印机重启了，还有其他解决方法吗？</P> Fri, 19 Jan 2024 05:26:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-li-xian/m-p/1273311#M284352 DarrenLi 2024-01-19T05:26:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-li-xian/m-p/1273665#M284445 <P>您好</P><P>请按以下要求，调整打印机所在的路由环境后，重新连接打印机，重新测试。</P><P>具体要求如下：</P><P><SPAN>1 </SPAN>确认路由器是否支持双频，如果支持，关闭多频合一</P><P><SPAN>2 </SPAN>打印机连接到<SPAN>2.4g </SPAN>网络，使用英文或英文<SPAN>+</SPAN>数字（不支持中文）</P><P><SPAN>3 </SPAN>带宽调整为<SPAN>20M</SPAN></P><P><SPAN>4 </SPAN>使用信道<SPAN>13</SPAN></P><P><SPAN>5</SPAN>关闭<SPAN>wmm</SPAN>（如果找不到可忽略）</P><P>谢谢</P> Mon, 22 Jan 2024 06:49:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-sou-suo-da-yin-ji-li-xian/m-p/1273665#M284445 双鱼座鲨鱼 2024-01-22T06:49:12Z