https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-lian-jie-shou-ji/m-p/1278038#M285706 <P>打印机惠普m17w，手机红米note13pro，在同一个局域网，手机安装了HPsmart与惠普打印服务插件，不能打印，联系客服后安装mopriaprint后依旧不能打印，这些软件在手机上打开都能显示连接到打印机了，能正常显示打印机的碳粉余量与ip地址，然而在wps或者手机相册打印文档或者图片后就显示打印服务停用或者打印机不可用。</P> Wed, 28 Feb 2024 12:49:29 GMT 张二 2024-02-28T12:49:29Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-lian-jie-shou-ji/m-p/1278038#M285706 <P>打印机惠普m17w，手机红米note13pro，在同一个局域网，手机安装了HPsmart与惠普打印服务插件，不能打印，联系客服后安装mopriaprint后依旧不能打印，这些软件在手机上打开都能显示连接到打印机了，能正常显示打印机的碳粉余量与ip地址，然而在wps或者手机相册打印文档或者图片后就显示打印服务停用或者打印机不可用。</P> Wed, 28 Feb 2024 12:49:29 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-lian-jie-shou-ji/m-p/1278038#M285706 张二 2024-02-28T12:49:29Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-lian-jie-shou-ji/m-p/1278124#M285724 <P>您好</P><P>请问电脑端hp smart打印是否正常？</P><P>同时，有条件可以换一台手机重新测试。</P><P>手机端hp smart添加打印机及测试打印过程，麻烦发图片给我，以便确认问题，谢谢。</P> Thu, 29 Feb 2024 04:03:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-lian-jie-shou-ji/m-p/1278124#M285724 双鱼座鲨鱼 2024-02-29T04:03:06Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-lian-jie-shou-ji/m-p/1278187#M285742 <P>这是使用mopriaprint的截图，使用HPsmart也是相同的情况，别的手机电脑均正常使用，</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="mmexport1709167905199.jpg" style="width: 1220px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103147i579777129AF533E9/image-size/medium?v=v2&amp;px=400" role="button" title="mmexport1709167905199.jpg" alt="mmexport1709167905199.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="mmexport1709167907084.jpg" style="width: 1220px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103148iFFE1F15506BD7479/image-size/medium?v=v2&amp;px=400" role="button" title="mmexport1709167907084.jpg" alt="mmexport1709167907084.jpg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="mmexport1709167910359.jpg" style="width: 1220px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103149i4177F99F2BABEE2A/image-size/medium?v=v2&amp;px=400" role="button" title="mmexport1709167910359.jpg" alt="mmexport1709167910359.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="mmexport1709167913942.jpg" style="width: 1220px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103150i53FE6E7C8EB82A8A/image-size/medium?v=v2&amp;px=400" role="button" title="mmexport1709167913942.jpg" alt="mmexport1709167913942.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="mmexport1709167917570.jpg" style="width: 1220px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103151i726B2E662A6D88C5/image-size/medium?v=v2&amp;px=400" role="button" title="mmexport1709167917570.jpg" alt="mmexport1709167917570.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="mmexport1709167920998.jpg" style="width: 1220px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103152i65EFC7FEA844535D/image-size/medium?v=v2&amp;px=400" role="button" title="mmexport1709167920998.jpg" alt="mmexport1709167920998.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="mmexport1709167924603.jpg" style="width: 1220px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103153iCC80F8C373797E1D/image-size/medium?v=v2&amp;px=400" role="button" title="mmexport1709167924603.jpg" alt="mmexport1709167924603.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="mmexport1709167928078.jpg" style="width: 1220px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103154iAAF6941D333B38D8/image-size/medium?v=v2&amp;px=400" role="button" title="mmexport1709167928078.jpg" alt="mmexport1709167928078.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="mmexport1709167931530.jpg" style="width: 1220px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103155iF4ECE776E52AD692/image-size/medium?v=v2&amp;px=400" role="button" title="mmexport1709167931530.jpg" alt="mmexport1709167931530.jpg" /></span></P><P>  </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="mmexport1709167935208.jpg" style="width: 1220px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103156iEFAFB5D04BFCF225/image-size/medium?v=v2&amp;px=400" role="button" title="mmexport1709167935208.jpg" alt="mmexport1709167935208.jpg" /></span></P><P> </P> Thu, 29 Feb 2024 06:55:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-lian-jie-shou-ji/m-p/1278187#M285742 张二 2024-02-29T06:55:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-lian-jie-shou-ji/m-p/1278361#M285806 <P>您好</P><P>手机--设置--打印</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1709279009303.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103199i80AC24C5DB4ACD4A/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1709279009303.png" alt="_0-1709279009303.png" /></span></P><P>请重启以上服务，（关闭--开启--关闭--开启）</P><P>然后重启手机，重新测试，谢谢。</P> Fri, 01 Mar 2024 07:44:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-lian-jie-shou-ji/m-p/1278361#M285806 双鱼座鲨鱼 2024-03-01T07:44:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-lian-jie-shou-ji/m-p/1366197#M312119 <P>我也是红米note13pro ，打印机是惠普M202dw，&nbsp; 能连接 ， 显示碳粉量。但是不能添加打印机 ， 提示打印机不可用 ， 换个华为手机就可以用。</P> Sun, 26 Oct 2025 16:33:50 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-lian-jie-shou-ji/m-p/1366197#M312119 jinji315 2025-10-26T16:33:50Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-lian-jie-shou-ji/m-p/1366213#M312125 <P>您好</P> <P>先确认打印机内部打印服务是否已经开启。</P> <P>同时，请尝试重新安装hp app，重启手机，再重新连接打印机测试。</P> <P>注：可分别通过hp app 和mopria print测试，谢谢。</P> Mon, 27 Oct 2025 01:20:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-lian-jie-shou-ji/m-p/1366213#M312125 双鱼座鲨鱼 2025-10-27T01:20:49Z