https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1281180#M286591 <P>您好</P><P>请按以下要求，调整打印机所在的路由环境后，重新连接打印机，重新测试。</P><P>具体要求如下：</P><P><SPAN>1 </SPAN>确认路由器是否支持双频，如果支持，关闭多频合一</P><P><SPAN>2 </SPAN>打印机连接到<SPAN>2.4g </SPAN>网络，使用英文或英文<SPAN>+</SPAN>数字（不支持中文）</P><P><SPAN>3 </SPAN>带宽调整为<SPAN>20M</SPAN></P><P><SPAN>4 </SPAN>使用信道<SPAN>13</SPAN></P><P><SPAN>5</SPAN>关闭<SPAN>wmm</SPAN>（如果找不到可忽略）</P><P>谢谢</P> Fri, 15 Mar 2024 08:25:37 GMT 双鱼座鲨鱼 2024-03-15T08:25:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1281160#M286584 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="4a25f09ece58ba50ebec55ccde83c11.jpg" style="width: 360px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/103952i8D232C406D5FFF21/image-size/large?v=v2&amp;px=999" role="button" title="4a25f09ece58ba50ebec55ccde83c11.jpg" alt="4a25f09ece58ba50ebec55ccde83c11.jpg" /></span></P> Fri, 15 Mar 2024 07:41:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1281160#M286584 小富贵 2024-03-15T07:41:21Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1281180#M286591 <P>您好</P><P>请按以下要求，调整打印机所在的路由环境后，重新连接打印机，重新测试。</P><P>具体要求如下：</P><P><SPAN>1 </SPAN>确认路由器是否支持双频，如果支持，关闭多频合一</P><P><SPAN>2 </SPAN>打印机连接到<SPAN>2.4g </SPAN>网络，使用英文或英文<SPAN>+</SPAN>数字（不支持中文）</P><P><SPAN>3 </SPAN>带宽调整为<SPAN>20M</SPAN></P><P><SPAN>4 </SPAN>使用信道<SPAN>13</SPAN></P><P><SPAN>5</SPAN>关闭<SPAN>wmm</SPAN>（如果找不到可忽略）</P><P>谢谢</P> Fri, 15 Mar 2024 08:25:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1281180#M286591 双鱼座鲨鱼 2024-03-15T08:25:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1281186#M286593 <P>打印机今天早上还是好的。刚刚我关掉电源后又重新打开，打印了份信息报告，显示Internet已连接。但不一会电脑上又显示打印机脱机。</P><P>&nbsp;</P> Fri, 15 Mar 2024 08:37:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1281186#M286593 小富贵 2024-03-15T08:37:43Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1281633#M286703 <P>您好</P><P>操作如下：</P><P>1 手机微信扫描信息页上的二维码，确认能否添加打印机。</P><P>2 打印机面板上按一下信息页，打印信息页，确认打印机ip地址，并在电脑上打开一个浏览器。</P><P>地址栏输入打印机ip，回车，确认电脑端是否可以访问打印机，谢谢。</P> Mon, 18 Mar 2024 07:54:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1281633#M286703 双鱼座鲨鱼 2024-03-18T07:54:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1315075#M297162 <P>同样的问题，网页都显示正常，但是信息页就是说没有连接internet，你上面说的那些设置是在哪里设置的</P> Sat, 26 Oct 2024 14:46:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1315075#M297162 yoyo0313 2024-10-26T14:46:51Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1315358#M297224 <P>您好</P><P>请在电脑上打开一个浏览器，地址栏中输入打印机ip地址，回车。</P><P>点击web选项，发图片给我，以便确认问题，谢谢。</P> Mon, 28 Oct 2024 07:56:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1315358#M297224 双鱼座鲨鱼 2024-10-28T07:56:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1318475#M298380 <P>再找了一个路由器，尝试了关闭双频合一，连到2.4，带宽调整到20Mhz 信道13，依然不行，也尝试了使用手机热点，一样的结果</P> Thu, 14 Nov 2024 20:07:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1318475#M298380 橙子12138 2024-11-14T20:07:11Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1318507#M298392 <P>您好</P><P>请在电脑上打开一个浏览器，地址栏中输入打印机ip地址，回车。</P><P>点击web选项，发图片给我，以便确认问题，谢谢。</P> Fri, 15 Nov 2024 02:17:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1318507#M298392 荟智泉 2024-11-15T02:17:57Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1318573#M298420 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ec108f60482a7414da06152b34373ab.png" style="width: 738px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113979iF7C572DEF119AF57/image-size/large?v=v2&amp;px=999" role="button" title="ec108f60482a7414da06152b34373ab.png" alt="ec108f60482a7414da06152b34373ab.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="af0b051bb1c50b3114d4291c0885a13.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113980iE8ECD86B6E005355/image-size/large?v=v2&amp;px=999" role="button" title="af0b051bb1c50b3114d4291c0885a13.png" alt="af0b051bb1c50b3114d4291c0885a13.png" /></span></P> Fri, 15 Nov 2024 06:26:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1318573#M298420 橙子12138 2024-11-15T06:26:06Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1318591#M298424 <P>您好</P><P>如上图：</P><P>请点击工具--固件更新。</P><P>检查打印机固件是否为最新版本，谢谢。</P> Fri, 15 Nov 2024 07:30:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1318591#M298424 双鱼座鲨鱼 2024-11-15T07:30:33Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1318595#M298427 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ffbbd1033c4dbff70e9a35d595d6ac5.jpg" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113983iA557FD1449494B80/image-size/large?v=v2&amp;px=999" role="button" title="ffbbd1033c4dbff70e9a35d595d6ac5.jpg" alt="ffbbd1033c4dbff70e9a35d595d6ac5.jpg" /></span></P><P>没网&nbsp; 无法更新</P> Fri, 15 Nov 2024 07:58:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1318595#M298427 橙子12138 2024-11-15T07:58:23Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1318978#M298546 <P>您好</P><P>请按以下要求，调整打印机所在的路由环境后，重新连接打印机，重新测试。</P><P>具体要求如下：</P><P><SPAN>1 </SPAN>确认路由器是否支持双频，如果支持，关闭多频合一</P><P><SPAN>2 </SPAN>打印机连接到<SPAN>2.4g </SPAN>网络，使用英文或英文<SPAN>+</SPAN>数字（不支持中文）</P><P><SPAN>3 </SPAN>带宽调整为<SPAN>20M</SPAN></P><P><SPAN>4 </SPAN>使用信道<SPAN>13</SPAN></P><P><SPAN>5</SPAN>关闭<SPAN>wmm</SPAN>（如果找不到可忽略）</P><P>谢谢</P> Mon, 18 Nov 2024 09:10:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1318978#M298546 双鱼座鲨鱼 2024-11-18T09:10:08Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1319229#M298634 <P>无法连接到Internet，没网啊，咋更新，咱们在讨论啥问题哦<span class="lia-unicode-emoji" title=":无表情:">😑</span><span class="lia-unicode-emoji" title=":无表情:">😑</span><span class="lia-unicode-emoji" title=":无表情:">😑</span><span class="lia-unicode-emoji" title=":无表情:">😑</span></P> Tue, 19 Nov 2024 17:02:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1319229#M298634 橙子12138 2024-11-19T17:02:33Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1319261#M298651 <P>您好！可以在电脑端USB线连接打印机进行固件升级，固件升级有风险，如果已经过了保修期，建议请当地服务中心帮忙。</P><P><SPAN>通过</SPAN><SPAN>电脑更新（操作过程中请不要发送打印作业、不要使用打印机、不要关机和重启，也不要断开usb线）</SPAN></P><P><SPAN>1</SPAN><SPAN>在面板上</SPAN><SPAN>按一下信息键</SPAN><SPAN>，打印出信息页查看打印机的</SPAN><SPAN>固件版本</SPAN><SPAN>信息。</SPAN></P><P><SPAN>2</SPAN><SPAN>打开任意浏览器，在</SPAN><SPAN>网址栏输入hp.com</SPAN><SPAN>后回车进入页面，在网页</SPAN><SPAN>右上角</SPAN><SPAN>找到</SPAN><SPAN>支持—软件与驱动程序</SPAN><SPAN>，选择打印机。</SPAN></P><P><SPAN>3</SPAN><SPAN>输入</SPAN><SPAN>打印机名称</SPAN><SPAN>（以DJ 4825为例），点击</SPAN><SPAN>提交</SPAN><SPAN>。</SPAN></P><P><SPAN>4进入驱动下载页面，点击打开</SPAN><SPAN>打印机固件</SPAN><SPAN>选项查看固件</SPAN><SPAN>版本号，如版本号数字和报告页中</SPAN><SPAN>数字相同</SPAN><SPAN>说固件已是最新版本，无需更新；如数字不一致，点击右侧下载。</SPAN></P><P><SPAN>5</SPAN><SPAN>在可以打印的电脑中下载固件后双击运行</SPAN><SPAN>。</SPAN></P><P><SPAN>6</SPAN><SPAN>打开固件更新界面，</SPAN><SPAN>在列表</SPAN><SPAN>中选择对应的打印机选项，</SPAN><SPAN>点击更新</SPAN><SPAN>。更新时候确保打印机和电脑正常连接</SPAN><SPAN>（推荐使用USB连接）</SPAN><SPAN>，</SPAN><SPAN>更新过程中</SPAN><SPAN>不要使用打印机</SPAN><SPAN>。</SPAN></P><P><SPAN>7等待</SPAN><SPAN>固件更新</SPAN><SPAN>完成</SPAN><SPAN>，</SPAN><SPAN>此时请</SPAN><SPAN>不要使用打印机</SPAN><SPAN>以免导致更新失败。</SPAN></P><P><SPAN>8固件</SPAN><SPAN>更新成功</SPAN><SPAN>，点击确定即可。</SPAN></P> Wed, 20 Nov 2024 03:51:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1319261#M298651 鱼柏卡 2024-11-20T03:51:55Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1327755#M301566 <P>现在是web服务，它显示已经连上。但是在打印信息页的时候，打印机一直没反应。在打印机信息页上显示可以连接到无线网络，但显无法连接到internet。</P> Wed, 29 Jan 2025 06:19:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1327755#M301566 钢管厂一区 2025-01-29T06:19:08Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1327760#M301569 <P>您好</P> <P>请先确认打印机固件版本是否为最新，打印机地域是否选择为中国。</P> <P>满足以上条件后，建议复位打印机，重新配置打印机无线后，再重新开启web测试，谢谢。</P> Wed, 29 Jan 2025 08:45:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-lian-jie-daoWIFI-dan-shi-wu-fa-lian-jie-daoInternet-yi-zhi-xian-xian-tuo-ji/m-p/1327760#M301569 双鱼座鲨鱼 2025-01-29T08:45:23Z