https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-tai-ji-suan-ji-da-yin-wen-dang-he-ce-shi-ye-wu-bao-cuo-da-yin-ji-wu-fan-ying-bu-chu-zhi/m-p/1288979#M289080 <P>您好</P><P>请问您的打印机是什么型号的？</P><P>请分别提供打印机，能打印电脑，不能打印电脑的ip地址，子网掩码，网关。</P><P>请分别在能打印和不能打印的电脑上打开控制面板--设备和打印机--找到打印机图标。</P><P>右击它--打印机属性--端口。</P><P>再找到前面带√号的端口，发图片给我，以便确认问题，谢谢。</P> Mon, 06 May 2024 02:52:28 GMT 双鱼座鲨鱼 2024-05-06T02:52:28Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-tai-ji-suan-ji-da-yin-wen-dang-he-ce-shi-ye-wu-bao-cuo-da-yin-ji-wu-fan-ying-bu-chu-zhi/m-p/1288858#M289064 <P>有一台台式电脑安装打印机驱动后无法正常打印，打印测试页无反应，无报错信息。换用同型号电脑没有问题，我自己的笔记本打印也是正常的。重装驱动无效，更新电脑系统也没有效果，打印机是固定ip然后连的路由器wifi，ip可以正常ping通。我接了无线无线网卡连打印机本身的wifi也不行。不知道大家有没有碰到同样的问题，感觉应该是系统设置的问题，除了重装系统还有其他的办法吗？</P> Sun, 05 May 2024 03:28:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-tai-ji-suan-ji-da-yin-wen-dang-he-ce-shi-ye-wu-bao-cuo-da-yin-ji-wu-fan-ying-bu-chu-zhi/m-p/1288858#M289064 一只小小白 2024-05-05T03:28:21Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-tai-ji-suan-ji-da-yin-wen-dang-he-ce-shi-ye-wu-bao-cuo-da-yin-ji-wu-fan-ying-bu-chu-zhi/m-p/1288979#M289080 <P>您好</P><P>请问您的打印机是什么型号的？</P><P>请分别提供打印机，能打印电脑，不能打印电脑的ip地址，子网掩码，网关。</P><P>请分别在能打印和不能打印的电脑上打开控制面板--设备和打印机--找到打印机图标。</P><P>右击它--打印机属性--端口。</P><P>再找到前面带√号的端口，发图片给我，以便确认问题，谢谢。</P> Mon, 06 May 2024 02:52:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-tai-ji-suan-ji-da-yin-wen-dang-he-ce-shi-ye-wu-bao-cuo-da-yin-ji-wu-fan-ying-bu-chu-zhi/m-p/1288979#M289080 双鱼座鲨鱼 2024-05-06T02:52:28Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-tai-ji-suan-ji-da-yin-wen-dang-he-ce-shi-ye-wu-bao-cuo-da-yin-ji-wu-fan-ying-bu-chu-zhi/m-p/1289033#M289102 <P>打印机型号：MFP M427dw<BR />打印机地址：192.168.0.95 255.255.255.0 192.168.0.1<BR />电脑IP：<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="cae133dba4484ac01d7af0cdbcc9868.png" style="width: 200px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/106022i8F99D868D65E1411/image-size/small?v=v2&amp;px=200" role="button" title="cae133dba4484ac01d7af0cdbcc9868.png" alt="cae133dba4484ac01d7af0cdbcc9868.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="cd8122ad819c4f32fc9453ceaf4da4f.png" style="width: 150px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/106023i66C74D909107956B/image-size/small?v=v2&amp;px=200" role="button" title="cd8122ad819c4f32fc9453ceaf4da4f.png" alt="cd8122ad819c4f32fc9453ceaf4da4f.png" /></span></P><P>打印机端口：<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ed70ece551314882119569c80271efd.png" style="width: 200px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/106024i29050E39F41F6C59/image-size/small?v=v2&amp;px=200" role="button" title="ed70ece551314882119569c80271efd.png" alt="ed70ece551314882119569c80271efd.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="aba20a38204219388c86f1d824956d6.png" style="width: 200px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/106025iFE6061DAE63D4054/image-size/small?v=v2&amp;px=200" role="button" title="aba20a38204219388c86f1d824956d6.png" alt="aba20a38204219388c86f1d824956d6.png" /></span></P><P>端口详情：<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="5aee54d4dae7fb4aba2c1b452c65a85.png" style="width: 137px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/106026iC51753BC593D7762/image-size/small?v=v2&amp;px=200" role="button" title="5aee54d4dae7fb4aba2c1b452c65a85.png" alt="5aee54d4dae7fb4aba2c1b452c65a85.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="6c09c1fba9c34b4603a186c69e1384a.png" style="width: 135px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/106027iA858D37706582DE0/image-size/small?v=v2&amp;px=200" role="button" title="6c09c1fba9c34b4603a186c69e1384a.png" alt="6c09c1fba9c34b4603a186c69e1384a.png" /></span></P><P>&nbsp;</P> Mon, 06 May 2024 06:13:38 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-tai-ji-suan-ji-da-yin-wen-dang-he-ce-shi-ye-wu-bao-cuo-da-yin-ji-wu-fan-ying-bu-chu-zhi/m-p/1289033#M289102 一只小小白 2024-05-06T06:13:38Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-tai-ji-suan-ji-da-yin-wen-dang-he-ce-shi-ye-wu-bao-cuo-da-yin-ji-wu-fan-ying-bu-chu-zhi/m-p/1289115#M289139 <P>我在HP Smart软件上可以正常显示打印机，还能看到墨盒使用情况，访问打印机ip网页也是正常的。</P><P>而且重启电脑打印服务后打印测试页，机器会有预热反应，但是不出纸</P> Mon, 06 May 2024 09:22:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-tai-ji-suan-ji-da-yin-wen-dang-he-ce-shi-ye-wu-bao-cuo-da-yin-ji-wu-fan-ying-bu-chu-zhi/m-p/1289115#M289139 一只小小白 2024-05-06T09:22:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-tai-ji-suan-ji-da-yin-wen-dang-he-ce-shi-ye-wu-bao-cuo-da-yin-ji-wu-fan-ying-bu-chu-zhi/m-p/1289119#M289143 <P>您好</P><P>感谢配合</P><P>建议重新手动添加一个standard tcp/ip端口后，重新测试打印，谢谢。</P> Mon, 06 May 2024 09:26:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-tai-ji-suan-ji-da-yin-wen-dang-he-ce-shi-ye-wu-bao-cuo-da-yin-ji-wu-fan-ying-bu-chu-zhi/m-p/1289119#M289143 双鱼座鲨鱼 2024-05-06T09:26:19Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-tai-ji-suan-ji-da-yin-wen-dang-he-ce-shi-ye-wu-bao-cuo-da-yin-ji-wu-fan-ying-bu-chu-zhi/m-p/1289123#M289145 <P>还是没有任何反应</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.png" style="width: 200px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/106047iE37AA5D461495B25/image-size/small?v=v2&amp;px=200" role="button" title="image.png" alt="image.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.png" style="width: 200px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/106048iBE8D0B92ED65A663/image-size/small?v=v2&amp;px=200" role="button" title="image.png" alt="image.png" /></span></P> Mon, 06 May 2024 09:33:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-tai-ji-suan-ji-da-yin-wen-dang-he-ce-shi-ye-wu-bao-cuo-da-yin-ji-wu-fan-ying-bu-chu-zhi/m-p/1289123#M289145 一只小小白 2024-05-06T09:33:02Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-tai-ji-suan-ji-da-yin-wen-dang-he-ce-shi-ye-wu-bao-cuo-da-yin-ji-wu-fan-ying-bu-chu-zhi/m-p/1289334#M289222 <P>我发现这台打印机扫描功能是可以正常使用的，但还是无法打印，我重新安装了打印驱动，但是没有效果。你有其他版本的驱动可以提供一下吗？</P> Tue, 07 May 2024 10:02:00 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-tai-ji-suan-ji-da-yin-wen-dang-he-ce-shi-ye-wu-bao-cuo-da-yin-ji-wu-fan-ying-bu-chu-zhi/m-p/1289334#M289222 一只小小白 2024-05-07T10:02:00Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-tai-ji-suan-ji-da-yin-wen-dang-he-ce-shi-ye-wu-bao-cuo-da-yin-ji-wu-fan-ying-bu-chu-zhi/m-p/1289353#M289230 <P>已经搞定了，有同样情况的兄弟们可以参考一下解决办法：</P><P><STRONG>1、删除驱动程序包</STRONG>：</P><UL><LI>在“设备和打印机”窗口中，任意选择一个打印机图标，然后点击上方的“打印服务器属性”。</LI><LI>在弹出的对话框中切换到“驱动程序”选项卡。</LI><LI>选中你想要完全卸载的打印机驱动，点击“删除”。</LI><LI>为了彻底清理，选择“删除驱动程序和驱动程序包”，然后确认操作。</LI></UL><P>2、安装纯打印驱动，不是打包的那个</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.png" style="width: 200px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/106105i4818E4C262AC9918/image-size/small?v=v2&amp;px=200" role="button" title="image.png" alt="image.png" /></span></P><P>然后就可以了</P> Wed, 08 May 2024 00:46:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-tai-ji-suan-ji-da-yin-wen-dang-he-ce-shi-ye-wu-bao-cuo-da-yin-ji-wu-fan-ying-bu-chu-zhi/m-p/1289353#M289230 一只小小白 2024-05-08T00:46:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-tai-ji-suan-ji-da-yin-wen-dang-he-ce-shi-ye-wu-bao-cuo-da-yin-ji-wu-fan-ying-bu-chu-zhi/m-p/1289640#M289323 <P>感谢您的反馈，有问题请再追问</P> Thu, 09 May 2024 07:14:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-tai-ji-suan-ji-da-yin-wen-dang-he-ce-shi-ye-wu-bao-cuo-da-yin-ji-wu-fan-ying-bu-chu-zhi/m-p/1289640#M289323 鱼柏卡 2024-05-09T07:14:55Z