https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1295998#M291313 <P>您好</P><P>建议更换hp 通用pcl6驱动测试，谢谢。</P> Thu, 20 Jun 2024 07:45:22 GMT 双鱼座鲨鱼 2024-06-20T07:45:22Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1107437#M247035 <P><SPAN>公司在用的HP LaserJet Pro M454 dn 和 HP LaserJet Pro M404 dn 都有一样的问题，均使用网络打印模式，使用计算机均为win10系统， 机器提示正常、打印测试正常、系统图标正常（无脱机之类的提示），在连续使用一段时间后就会出现一直显示正在打印，但打印机无反应的情况，一般关闭打印机电源，再开机就可能正常打印，如出现问题时按打印机上的Ｘ键可以回来等待状态，但再次发送打印命令还是会出现一直显示正在打印，但打印机无反应的情况。检查发现在使用打印机的计算机上打印队列里保留所有打印过的文档，一般出现该情况时文档会在大量保存的状态，清除后出现该情况的频率会下降，不知道上述情况是否由该原因引起？是否有清除打印机缓存的方法？另外在打印机属性－高级下面将保留打印的文件选项去除后，但如多次重启打印机，该选项会自动勾选上又是什么原因？</SPAN></P> Wed, 11 Aug 2021 07:35:53 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1107437#M247035 anue 2021-08-11T07:35:53Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1107495#M247047 <P>您好</P><P>麻烦您在电脑的控制面板--设备和打印机中找到打印机图标。</P><P>右击它--打印机属性--端口。</P><P>找到前面带√号的端口，发图片给我，谢谢。</P> Wed, 11 Aug 2021 09:25:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1107495#M247047 双鱼座鲨鱼 2021-08-11T09:25:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1107619#M247075 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1628740572(1).png" style="width: 477px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/61468i5685BA53263915CC/image-size/large?v=v2&amp;px=999" role="button" title="1628740572(1).png" alt="1628740572(1).png" /></span></P> Thu, 12 Aug 2021 03:57:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1107619#M247075 打印机888 2021-08-12T03:57:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1107871#M247145 <P>您好</P><P>可以尝试手动添加hp laserjet p1108驱动测试一下，方法：</P><P>1 下载hp laserjet p1108驱动并解压成一个文件夹</P><P><A href="https://h30318.www3.hp.com/pub/softlib/software13/COL32431/bi-80329-12/hp_LJP1100_P1560_P1600_Full_Solution-v20180815-50157037_1.exe" target="_blank">https://h30318.www3.hp.com/pub/softlib/software13/COL32431/bi-80329-12/hp_LJP1100_P1560_P1600_Full_Solution-v20180815-50157037_1.exe</A><BR />2 手动添加hp laserjet p1108驱动</P><P>控制面板——设备和打印机——添加打印机——我需要的打印机不在列表中——通过手动——使用以下端口——端口选择usb002 ——从磁盘安装——浏览到打印机驱动文件夹选.inf后缀文件——打开，确定——下一步直到完成</P><P>用p1108打印测试，谢谢</P> Fri, 13 Aug 2021 09:13:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1107871#M247145 双鱼座鲨鱼 2021-08-13T09:13:31Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1198401#M265125 <P>你好，你这个问题有解决了吗？我也碰到这个问题了，一模一样，能试的方法都试了 但是就还是偶尔会出现这样的情况</P> Thu, 10 Nov 2022 01:22:38 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1198401#M265125 cdgdingo111 2022-11-10T01:22:38Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1198761#M265200 <P>您好</P><P>从故障描述来看，可能和通讯不稳定有关。</P><P>可以换一条1.5米之内的usb线重新测试。</P><P>谢谢</P> Fri, 11 Nov 2022 06:53:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1198761#M265200 双鱼座鲨鱼 2022-11-11T06:53:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1295836#M291254 <P>型号：HP Laser Jet Pro M305dn<BR />公司买买有两台这个打印机，设置IP后在Windows Server 2022和2008 R2上添加这两台打印机，添加后在服务器管理中设置成共享打印机，域用户所有电脑都是通过访问该服务器IP添加打印机（还有LaserJet Pro 400 M401dn 打印机也添加有，但没有出现过这个问题）<BR /><BR />域用户系统有win7、win10和win11，都有出现打印机面板卡显示“正在打印”，按按钮“X”掉后打印机打印本打印机配置文件还是会卡在“正在打印”，只有关机再重新开机才能用。<BR /><BR />期间用过方法如下：<BR /><BR /></P><P>1、print清空：printer清空试试看，方法是桌面的计算机图标——右键选择管理——服务和应用程序——服务——print spooler 将电脑上这个服务停止掉，然后打开这个路径C:\Windows\System32\spool\PRINTERS 将PRINTERS文件夹中的文件全部删掉；然后再将刚刚的这个print spooler 服务开启。<BR />（这个方法在域用户电脑上文件夹都是空的，所以我是在服务器上操作删除的）</P><P><BR />2、打印机设置-网络设置-以太网-链路速度100tx半双工。</P><P>&nbsp;</P><P>3、</P><P>重置操作步骤：</P><P>LCD灯：取消返回取消取消，support menu--resets menu--semifull reset(不清空页计数）--OK（需要自行开机 开机会重选语言）。</P><P>&nbsp;</P><P>4、放电操作，关机拔电源和网线后长按关机键。</P><P>&nbsp;</P><P>5、更换驱动：PCL 5、PCL 6（v7.1.0）等多个版本的都尝试过。</P><P>&nbsp;</P><P>6、打印机出厂设置重新设置。</P><P>&nbsp;</P><P>7、升级固件。</P><P>&nbsp;</P><P><SPAN>出现该情况的频率不低，一般1-2天一次，有时候甚至一天3次以上</SPAN></P><P>&nbsp;</P> Wed, 19 Jun 2024 06:58:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1295836#M291254 微风不会运球 2024-06-19T06:58:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1295998#M291313 <P>您好</P><P>建议更换hp 通用pcl6驱动测试，谢谢。</P> Thu, 20 Jun 2024 07:45:22 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1295998#M291313 双鱼座鲨鱼 2024-06-20T07:45:22Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1314513#M296958 <P>问题解决没有？我公司三台M280都有这情况！打印机经常显示正在打印却一直不响应！之前用打印服务器，改了IP直连、驱动、升级固件问题依然有！！连扫描都经常出问题！一卡一卡的！很怀疑就是机器硬件缺陷</P> Tue, 22 Oct 2024 09:13:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1314513#M296958 OrangeHo 2024-10-22T09:13:49Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1314656#M297001 <P>您好</P><P>请在电脑上打开控制面板--设备和打印机--找到打印机图标。</P><P>右击它--打印机属性--端口。</P><P>再找到前面带√号的端口，发图片给我，以便确认问题。</P><P>谢谢</P> Wed, 23 Oct 2024 07:16:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1314656#M297001 双鱼座鲨鱼 2024-10-23T07:16:43Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1314689#M297018 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ拼音截图未命名.png" style="width: 583px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113018iB9182FB448D3CD51/image-size/large?v=v2&amp;px=999" role="button" title="QQ拼音截图未命名.png" alt="QQ拼音截图未命名.png" /></span></P> Wed, 23 Oct 2024 09:30:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1314689#M297018 OrangeHo 2024-10-23T09:30:11Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1314792#M297059 <P>感谢配合</P><P>请参考图片，分别关闭打印机驱动或打印机后台snmp服务后，重新测试，谢谢。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="snmp2.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113046iAC5582C77DB6E356/image-size/medium?v=v2&amp;px=400" role="button" title="snmp2.png" alt="snmp2.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="snmp.jpg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113047i361D1705CDD25334/image-size/medium?v=v2&amp;px=400" role="button" title="snmp.jpg" alt="snmp.jpg" /></span></P><P>  </P> Thu, 24 Oct 2024 05:33:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1314792#M297059 双鱼座鲨鱼 2024-10-24T05:33:28Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1335617#M303886 <P>你好，按照这个方法设置后还是不行</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1742446970106.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/119005iB911DCB62C61D515/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1742446970106.png" alt="_0-1742446970106.png" /></span></P><P>&nbsp;</P> Thu, 20 Mar 2025 05:03:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1335617#M303886 最后变成路过 2025-03-20T05:03:02Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1335620#M303888 <P>您好</P> <P>请问网络中的其它打印机是否可以正常使用？</P> <P>能不打印时，扫描功能是否可以正常使用？</P> <P>谢谢</P> Thu, 20 Mar 2025 05:37:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1335620#M303888 双鱼座鲨鱼 2025-03-20T05:37:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1335648#M303902 <P>其他打印机正常（夏普MX-3148NC），扫描不可以用，开启SNMPv1/v2 协议:<SPAN>&nbsp;&nbsp; &nbsp;后扫描可以使用,关闭后无法使用，现在开始snmp后又提示设备正忙</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1742451681185.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/119018i54EA5F639907F6F7/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1742451681185.png" alt="_1-1742451681185.png" /></span></P><P>&nbsp;</P> Thu, 20 Mar 2025 06:21:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1335648#M303902 最后变成路过 2025-03-20T06:21:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1335649#M303903 <P>您好</P> <P>感谢配合</P> <P>请在电脑上打开hp smart&nbsp;</P> <P>请在hp smart中确认打印和扫描是否正常，谢谢。</P> Thu, 20 Mar 2025 06:25:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1335649#M303903 双鱼座鲨鱼 2025-03-20T06:25:15Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1335683#M303919 <P>不大行，一会在线，一会掉线，但是ping一直正常</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1742457861907.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/119032i4916DF6288C730AE/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1742457861907.png" alt="_0-1742457861907.png" /></span></P><P>&nbsp;</P> Thu, 20 Mar 2025 08:04:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1335683#M303919 最后变成路过 2025-03-20T08:04:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1336253#M304088 <P>您好</P> <P>请按以下要求，调整打印机所在的路由环境后，重新连接打印机，重新测试。</P> <P>具体要求如下：</P> <P><SPAN>1 </SPAN>确认路由器是否支持双频，如果支持，关闭多频合一</P> <P><SPAN>2 </SPAN>打印机连接到<SPAN>2.4g </SPAN>网络，使用英文或英文<SPAN>+</SPAN>数字（不支持中文）</P> <P><SPAN>3 </SPAN>带宽调整为<SPAN>20M</SPAN></P> <P><SPAN>4 </SPAN>使用信道<SPAN>13</SPAN></P> <P><SPAN>5</SPAN>关闭<SPAN>wmm</SPAN>（如果找不到可忽略）</P> <P>谢谢</P> Mon, 24 Mar 2025 06:01:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yi-zhi-xian-shi-zheng-zai-da-yin-dan-da-yin-ji-wu-fan-ying-de-qing-kuang/m-p/1336253#M304088 双鱼座鲨鱼 2025-03-24T06:01:24Z