https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-yin-ji-wu-fa-sao-miao/m-p/1297052#M291687 <P>您好</P><P>建议升级打印机固件后，再重新测试。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1719468636553.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/108250i15B3EE22B5488E93/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1719468636553.png" alt="_0-1719468636553.png" /></span></P><P>注：如果打印机已经过保，建议联系维修中心帮忙升级。</P><P>谢谢</P><P>&nbsp;</P> Thu, 27 Jun 2024 06:11:07 GMT 双鱼座鲨鱼 2024-06-27T06:11:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-yin-ji-wu-fa-sao-miao/m-p/1296616#M291531 <P>前天还是正常扫描的，下午就突然变成这样子</P><P>重装软件，删除打印机重新安装，打印机重置等方法都试过了</P><P>打电话给售后客服也打了，都没有解决</P><P>用USB连接的会出现这个问题</P><P>但是用网络连接的就不会出现这个问题</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1719233856811.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/108144iD022823B9D97B91F/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1719233856811.png" alt="_0-1719233856811.png" /></span></P><P>&nbsp;</P> Mon, 24 Jun 2024 12:57:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-yin-ji-wu-fa-sao-miao/m-p/1296616#M291531 新世说宇 2024-06-24T12:57:58Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-yin-ji-wu-fa-sao-miao/m-p/1296617#M291532 <P>使用别的扫描软件以及下载驱动附带的扫描软件都没有问题</P><P>就只有这个软件有问题，但是不想使用驱动附带的扫描软件</P><P>那个不太方便扫描，感觉不太好用，比较喜欢用HP smart的扫描</P> Mon, 24 Jun 2024 12:59:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-yin-ji-wu-fa-sao-miao/m-p/1296617#M291532 新世说宇 2024-06-24T12:59:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-yin-ji-wu-fa-sao-miao/m-p/1296765#M291574 <P>您好</P><P>因为w11系统连接usb设备时，可能会存在一定的兼容性问题。</P><P>建议安装最新版本的通用串行总线控制器驱动（主板驱动）</P><P>有条件，最好通过wifi方式使用打印机。</P><P>谢谢</P> Tue, 25 Jun 2024 07:02:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-yin-ji-wu-fa-sao-miao/m-p/1296765#M291574 双鱼座鲨鱼 2024-06-25T07:02:45Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-yin-ji-wu-fa-sao-miao/m-p/1296802#M291598 <P><SPAN>已经安装最新版本的通用串行总线控制器驱动（主板驱动）</SPAN></P><P><SPAN>还是会出现此问题</SPAN></P> Tue, 25 Jun 2024 11:31:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-yin-ji-wu-fa-sao-miao/m-p/1296802#M291598 新世说宇 2024-06-25T11:31:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-yin-ji-wu-fa-sao-miao/m-p/1297052#M291687 <P>您好</P><P>建议升级打印机固件后，再重新测试。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1719468636553.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/108250i15B3EE22B5488E93/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1719468636553.png" alt="_0-1719468636553.png" /></span></P><P>注：如果打印机已经过保，建议联系维修中心帮忙升级。</P><P>谢谢</P><P>&nbsp;</P> Thu, 27 Jun 2024 06:11:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-yin-ji-wu-fa-sao-miao/m-p/1297052#M291687 双鱼座鲨鱼 2024-06-27T06:11:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-yin-ji-wu-fa-sao-miao/m-p/1297055#M291689 <P>打印机固件是最新版</P> Thu, 27 Jun 2024 06:24:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-yin-ji-wu-fa-sao-miao/m-p/1297055#M291689 新世说宇 2024-06-27T06:24:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-yin-ji-wu-fa-sao-miao/m-p/1297166#M291732 <P>您好</P><P>感谢配合，麻烦在电脑上打开windows商店，重新搜索并下载hp smart（最新版本）</P><P>然后，使用最新版本的hp smart重新测试扫描，谢谢。</P> Fri, 28 Jun 2024 04:54:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-da-yin-ji-wu-fa-sao-miao/m-p/1297166#M291732 双鱼座鲨鱼 2024-06-28T04:54:45Z