https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1297924#M292001 <P>我的现象与楼主的一样，有两台hp打印机，多台电脑。原来的电脑上已装好hp smart的可以用，但最近一台新电脑装了hp smart后打开后一直显示白窗口。按楼上的两种方法都试了（internet 设置与安装驱动），hp smart窗口仍白屏。补充：电脑操作系统 有win10、win11 22h2、win11 23h2（新的电脑）</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/108503i279AA9456C61B22F/image-size/large?v=v2&amp;px=999" role="button" title="image.png" alt="image.png" /></span></P> Tue, 02 Jul 2024 13:00:13 GMT 笑熬江湖2024 2024-07-02T13:00:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1297262#M291773 <P>打印机是HP DeskJet 2729，在win11应用市场下载的hp smart打开白屏，请提供hp smart下载地址，谢谢。</P> Sat, 29 Jun 2024 03:00:35 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1297262#M291773 ue 2024-06-29T03:00:35Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1297284#M291781 <P>您好</P><P>请在电脑上打开internet选项，取消前项前面的√号后，重新测试即可。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1719635780242.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/108305iE4BB21B0A3E156D9/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1719635780242.png" alt="_0-1719635780242.png" /></span></P><P>谢谢</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 29 Jun 2024 04:39:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1297284#M291781 双鱼座鲨鱼 2024-06-29T04:39:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1297301#M291790 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2024-06-29_153150.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/108308i3446495AA49B185B/image-size/large?v=v2&amp;px=999" role="button" title="2024-06-29_153150.png" alt="2024-06-29_153150.png" /></span></P><P>设置了仍旧不行。</P> Sat, 29 Jun 2024 07:33:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1297301#M291790 ue 2024-06-29T07:33:31Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1297603#M291879 <P>感谢配合</P><P>麻烦下载并安装打印机完整版驱动：</P><P><A href="https://ftp.hp.com/pub/softlib/software13/printers/DJ2700/HPEasyStart-13.6.5-DJ2700_51_4_4865_1_Webpack.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/DJ2700/HPEasyStart-13.6.5-DJ2700_51_4_4865_1_Webpack.exe</A>&nbsp;</P><P>然后重新打开hp smart测试，谢谢。</P> Mon, 01 Jul 2024 08:03:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1297603#M291879 双鱼座鲨鱼 2024-07-01T08:03:55Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1297924#M292001 <P>我的现象与楼主的一样，有两台hp打印机，多台电脑。原来的电脑上已装好hp smart的可以用，但最近一台新电脑装了hp smart后打开后一直显示白窗口。按楼上的两种方法都试了（internet 设置与安装驱动），hp smart窗口仍白屏。补充：电脑操作系统 有win10、win11 22h2、win11 23h2（新的电脑）</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/108503i279AA9456C61B22F/image-size/large?v=v2&amp;px=999" role="button" title="image.png" alt="image.png" /></span></P> Tue, 02 Jul 2024 13:00:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1297924#M292001 笑熬江湖2024 2024-07-02T13:00:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1297930#M292003 <P>重装了驱动还是不行，难道要重装系统？</P> Tue, 02 Jul 2024 13:13:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1297930#M292003 ue 2024-07-02T13:13:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1298031#M292040 <P>您好！</P><P>请问要使用什么功能，如果是常规的打印和扫描，可以安装官网全功能软件和驱动程序可以实现，扫描可以用hpscan.</P> Wed, 03 Jul 2024 04:33:27 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1298031#M292040 鱼柏卡 2024-07-03T04:33:27Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1298036#M292045 <P>hpscan不能扫描多页吧？我想要把数个文档合并在一个PDF文件内。</P> Wed, 03 Jul 2024 05:01:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1298036#M292045 ue 2024-07-03T05:01:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1298098#M292068 <P>请问你解决了吗?</P><P>我也遇到白屏，都试了还是白屏</P> Wed, 03 Jul 2024 08:54:05 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1298098#M292068 小具头 2024-07-03T08:54:05Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1298266#M292119 <P>您好</P><P>麻烦在微软商店搜索并下载最新版hp smart测试。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1720074405787.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/108604i1DFBC6483BF49648/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1720074405787.png" alt="_0-1720074405787.png" /></span></P><P>&nbsp;</P> Thu, 04 Jul 2024 06:29:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1298266#M292119 双鱼座鲨鱼 2024-07-04T06:29:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1298323#M292145 <P>已更新，但不解决问题。如下图：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2024_0-1720102424126.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/108625i1C767FF627FEF77F/image-size/medium?v=v2&amp;px=400" role="button" title="2024_0-1720102424126.png" alt="2024_0-1720102424126.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2024_1-1720102480160.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/108626i4D6E79569507F8EF/image-size/medium?v=v2&amp;px=400" role="button" title="2024_1-1720102480160.png" alt="2024_1-1720102480160.png" /></span></P><P>&nbsp;</P> Thu, 04 Jul 2024 14:14:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1298323#M292145 笑熬江湖2024 2024-07-04T14:14:52Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1298362#M292148 <P>我同样遇到了这个问题，在线求解答！</P> Thu, 04 Jul 2024 17:38:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1298362#M292148 Allan2012 2024-07-04T17:38:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1298492#M292197 <P class=""><SPAN>您好</SPAN></P><DIV class=""><DIV class=""><DIV><DIV><DIV><DIV><P>非常 抱歉，此问题已反馈，很快就能修复。</P><P>您可以直接打开文件，选择打印机直接打印。</P><P>可以使用hp scan或windows传真和扫描测试扫描即可。</P><P>给您带来不便，敬请谅解。</P></DIV></DIV></DIV></DIV></DIV></DIV> Fri, 05 Jul 2024 07:58:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1298492#M292197 双鱼座鲨鱼 2024-07-05T07:58:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1298507#M292208 <P>同样的问题，什么时候可以解决呀</P> Fri, 05 Jul 2024 09:31:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1298507#M292208 王森1 2024-07-05T09:31:58Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1298583#M292226 <P>同样白屏 设置了浏览器<SPAN>TLS哪些选项一样白屏打不开，希望尽快修复。</SPAN></P> Sat, 06 Jul 2024 04:51:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1298583#M292226 4825-Print 2024-07-06T04:51:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1298734#M292261 <P class=""><SPAN>您好</SPAN></P><DIV class=""><DIV class=""><P>非常 抱歉，此问题已反馈，很快就能修复。</P><P>给您带来不便，敬请谅解。</P></DIV></DIV> Sun, 07 Jul 2024 07:04:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1298734#M292261 双鱼座鲨鱼 2024-07-07T07:04:52Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1299005#M292364 <P>今天我也遇到这个问题，windows10上白屏，windows11上可以正常使用，请尽快修复。</P> Tue, 09 Jul 2024 04:10:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1299005#M292364 lao_zhu 2024-07-09T04:10:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1299178#M292426 <P>暗影精灵7，微软商店下载HP Smart，打开也是白屏。</P> Tue, 09 Jul 2024 13:09:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1299178#M292426 Grand原 2024-07-09T13:09:44Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1299304#M292470 <P>非常抱歉，目前此问题已经在修复。</P><P>给您带来不便，敬请谅解。</P> Wed, 10 Jul 2024 08:24:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1299304#M292470 双鱼座鲨鱼 2024-07-10T08:24:43Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1299702#M292638 <P>这个问题是6.30日的版本引入的，今天是7.12日，难道改一个bug要半个月时间？</P><P>&nbsp;</P> Fri, 12 Jul 2024 14:51:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/win11ying-yong-ying-yong-shi-chang-xia-zai-dehp-smart-da-kai-ruan-jian-bai-ping/m-p/1299702#M292638 笑熬江湖2024 2024-07-12T14:51:31Z