https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1304714#M294012 <P>您好</P><P>感谢配合</P><P>麻烦提供一下完整的打印操作过程截图，以便确认问题。</P><P>谢谢</P> Fri, 16 Aug 2024 09:19:08 GMT 双鱼座鲨鱼 2024-08-16T09:19:08Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1304637#M293986 <P>昨天之前还可以正常打印所有格式文件，后面突然在电脑设置-添加打印机失败，但是HP smart显示是准备就绪，然后尝试打印发现只能打印PDF。然后我在官网上重新下载驱动还是无法解决。我有两台打印机：hp color laserjet mfp m283fdw与HP LaserJet MFP M232dw都是这种情况，并且只有我的电脑出现这个问题，别人可以正常打印。</P> Fri, 16 Aug 2024 03:27:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1304637#M293986 Apoptosis 2024-08-16T03:27:19Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1304640#M293989 <P>您好</P><P>请在电脑上打开控制面板--设备和打印机--找到打印机图标（283/232）。</P><P>右击打印机图标--打印机属性--端口。</P><P>再找到前面带√号的端口，发图片给我，以便确认问题，谢谢。</P> Fri, 16 Aug 2024 04:36:00 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1304640#M293989 双鱼座鲨鱼 2024-08-16T04:36:00Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1304643#M293990 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Apoptosis_0-1723783246151.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/110406i7E85A21564611969/image-size/medium?v=v2&amp;px=400" role="button" title="Apoptosis_0-1723783246151.png" alt="Apoptosis_0-1723783246151.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Apoptosis_1-1723783258104.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/110407iD86F1E53C4C3EDD5/image-size/medium?v=v2&amp;px=400" role="button" title="Apoptosis_1-1723783258104.png" alt="Apoptosis_1-1723783258104.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Fri, 16 Aug 2024 04:41:14 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1304643#M293990 Apoptosis 2024-08-16T04:41:14Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1304656#M293996 <P>您好</P><P>感谢配合</P><P>请先确认打印机的ip地址，如上图：</P><P>添加端口--standard tcp/ip--输入打印机ip地址，下一步，下一步，直到完成。</P><P>然后再重新测试打印，谢谢。</P> Fri, 16 Aug 2024 06:15:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1304656#M293996 双鱼座鲨鱼 2024-08-16T06:15:15Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1304661#M293998 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Apoptosis_0-1723789487805.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/110412i83CA55A572F2E72C/image-size/medium?v=v2&amp;px=400" role="button" title="Apoptosis_0-1723789487805.png" alt="Apoptosis_0-1723789487805.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Apoptosis_1-1723789497183.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/110413i339F66C30BDB0D9C/image-size/medium?v=v2&amp;px=400" role="button" title="Apoptosis_1-1723789497183.png" alt="Apoptosis_1-1723789497183.png" /></span></P><P>&nbsp;</P><P>如上图，已根据您的回复进行了操作，我尝试打印WORD文档还是没有反应。还是只可以打印PDF和打印机测试页</P> Fri, 16 Aug 2024 06:27:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1304661#M293998 Apoptosis 2024-08-16T06:27:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1304664#M294000 <P>您好</P><P>感谢配合，操作如下</P><P>请下载并解压以下驱动，一定不要双击运行。</P><P>m283驱动下载链接：</P><P><A href="https://ftp.hp.com/pub/softlib/software13/printers/UPD/upd-pcl6-x64-7.2.0.25780.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/UPD/upd-pcl6-x64-7.2.0.25780.exe</A></P><P>m232驱动下载链接：</P><P><A href="https://ftp.hp.com/pub/softlib/software13/printers/LES/M127/LJPro_MFP_M127-M128_drv-only_15309_1.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/LES/M127/LJPro_MFP_M127-M128_drv-only_15309_1.exe</A>&nbsp;</P><P>然后在电脑的控制面板--设备和打印机中手动添加打印机。</P><P>添加打印机--我需要的打印机未被列出--手动添加--选择standard tcp/ip类型的端口--从磁盘安装--浏览到解压好的驱动文件夹--选择任意一个inf文件--选择打印机--下一步，下一步，完成安装。</P><P>最后，使用新安装的驱动程序测试打印，谢谢。</P><P>&nbsp;</P> Fri, 16 Aug 2024 07:04:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1304664#M294000 双鱼座鲨鱼 2024-08-16T07:04:59Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1304705#M294009 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Apoptosis_0-1723798046580.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/110438iED379AA4D5EB6A8E/image-size/medium?v=v2&amp;px=400" role="button" title="Apoptosis_0-1723798046580.png" alt="Apoptosis_0-1723798046580.png" /></span></P><P>如上图，解压后在从磁盘安装选择文件夹，显示该内容<BR /><BR /></P> Fri, 16 Aug 2024 08:51:14 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1304705#M294009 Apoptosis 2024-08-16T08:51:14Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1304711#M294010 <P>我重新操作了一遍，可以找到inf文件了。根据您的回复步骤一一安装后，还是只能打印PDF和测试页</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Apoptosis_0-1723799163038.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/110442i0A9801DC62E7A02D/image-size/medium?v=v2&amp;px=400" role="button" title="Apoptosis_0-1723799163038.png" alt="Apoptosis_0-1723799163038.png" /></span></P><P>&nbsp;</P> Fri, 16 Aug 2024 09:06:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1304711#M294010 Apoptosis 2024-08-16T09:06:11Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1304713#M294011 <P>您好，别人可以正常打印的电脑打印机端口显示如下图</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Apoptosis_0-1723799476824.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/110443i64C8F5E9A6AC9095/image-size/medium?v=v2&amp;px=400" role="button" title="Apoptosis_0-1723799476824.png" alt="Apoptosis_0-1723799476824.png" /></span></P><P>&nbsp;</P> Fri, 16 Aug 2024 09:11:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1304713#M294011 Apoptosis 2024-08-16T09:11:28Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1304714#M294012 <P>您好</P><P>感谢配合</P><P>麻烦提供一下完整的打印操作过程截图，以便确认问题。</P><P>谢谢</P> Fri, 16 Aug 2024 09:19:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1304714#M294012 双鱼座鲨鱼 2024-08-16T09:19:08Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1304932#M294037 <P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Apoptosis_1-1724028955054.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/110514i31694356A9FB4E26/image-size/medium?v=v2&amp;px=400" role="button" title="Apoptosis_1-1724028955054.png" alt="Apoptosis_1-1724028955054.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Apoptosis_2-1724028966727.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/110515i7A80E8F9E83579A1/image-size/medium?v=v2&amp;px=400" role="button" title="Apoptosis_2-1724028966727.png" alt="Apoptosis_2-1724028966727.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Apoptosis_3-1724028977531.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/110516iE1731D54A11EC826/image-size/medium?v=v2&amp;px=400" role="button" title="Apoptosis_3-1724028977531.png" alt="Apoptosis_3-1724028977531.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Apoptosis_4-1724028991577.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/110517iFBBEC20D666F8323/image-size/medium?v=v2&amp;px=400" role="button" title="Apoptosis_4-1724028991577.png" alt="Apoptosis_4-1724028991577.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Apoptosis_5-1724029003674.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/110518i14CE374EF8B6E2B1/image-size/medium?v=v2&amp;px=400" role="button" title="Apoptosis_5-1724029003674.png" alt="Apoptosis_5-1724029003674.png" /></span></P><P>&nbsp;</P> Mon, 19 Aug 2024 00:57:14 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1304932#M294037 Apoptosis 2024-08-19T00:57:14Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1305295#M294145 <P>您好</P><P>感谢配合。</P><P>如果使用m126-128驱动仍无法打印word或excel，建议重新安装ms offices软件后，再重新测试打印。</P><P>给您带来不便，敬请谅解。</P> Tue, 20 Aug 2024 09:04:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1305295#M294145 双鱼座鲨鱼 2024-08-20T09:04:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1311781#M296041 <P>安装了也没用</P> Sun, 06 Oct 2024 12:51:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1311781#M296041 守望尘世 2024-10-06T12:51:57Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1312026#M296147 <P>您好</P><P>请在电脑上打开控制面板--设备和打印机--找到打印机图标。</P><P>右击它--打印机属性--端口。</P><P>再找到前面带√号的端口，发图片给我，以便确认问题，谢谢。</P> Tue, 08 Oct 2024 09:24:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ke-yi-da-yinpdf-bu-neng-da-yinword-excel/m-p/1312026#M296147 双鱼座鲨鱼 2024-10-08T09:24:48Z