https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-yun-da-yin-wen-jian-shang-chuan-hou-mei-you-fan-ying/m-p/1305808#M294276 <P>惠普云打印文件上传后没有反应，试了好几次，web服务也重启过了</P> Fri, 23 Aug 2024 04:14:11 GMT limoumou 2024-08-23T04:14:11Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-yun-da-yin-wen-jian-shang-chuan-hou-mei-you-fan-ying/m-p/1305808#M294276 <P>惠普云打印文件上传后没有反应，试了好几次，web服务也重启过了</P> Fri, 23 Aug 2024 04:14:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-yun-da-yin-wen-jian-shang-chuan-hou-mei-you-fan-ying/m-p/1305808#M294276 limoumou 2024-08-23T04:14:11Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-yun-da-yin-wen-jian-shang-chuan-hou-mei-you-fan-ying/m-p/1305825#M294283 <P>您好</P><P>请先确认上传文件属性大小是否超过5M。</P><P>同样的文件，直接在本地通过hp smart app打印是否正常。</P><P>也可以按以下要求，调整打印机所在的路由环境后，重新连接打印机，重新配置打印机，再重新测试。</P><P>具体要求如下：</P><P><SPAN>1 </SPAN>确认路由器是否支持双频，如果支持，关闭多频合一</P><P><SPAN>2 </SPAN>打印机连接到<SPAN>2.4g </SPAN>网络，使用英文或英文<SPAN>+</SPAN>数字（不支持中文）</P><P><SPAN>3 </SPAN>带宽调整为<SPAN>20M</SPAN></P><P><SPAN>4 </SPAN>使用信道<SPAN>13</SPAN></P><P><SPAN>5</SPAN>关闭<SPAN>wmm</SPAN>（如果找不到可忽略）</P><P>谢谢</P> Fri, 23 Aug 2024 06:14:38 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-yun-da-yin-wen-jian-shang-chuan-hou-mei-you-fan-ying/m-p/1305825#M294283 双鱼座鲨鱼 2024-08-23T06:14:38Z