https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1309531#M295308 <P>之前更换的6.4.1.22169问题依然存在</P><P>中秋假期&nbsp; 节后更换再看后续问题</P> Tue, 17 Sep 2024 01:31:14 GMT 搬砖carl 2024-09-17T01:31:14Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1308997#M295171 <P>打印机会经常自动打印，打印一行、几行。查看打印记录是访客，安全日志里的IP是国外的<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2222.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/111584i8C4114FCEA337B79/image-size/large?v=v2&amp;px=999" role="button" title="2222.jpg" alt="2222.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="111111.jpg" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/111585i6D7E5A82BD482E1B/image-size/large?v=v2&amp;px=999" role="button" title="111111.jpg" alt="111111.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="23213123123123.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/111586i723EEC1BDA1F8030/image-size/large?v=v2&amp;px=999" role="button" title="23213123123123.png" alt="23213123123123.png" /></span></P> Fri, 13 Sep 2024 04:07:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1308997#M295171 搬砖carl 2024-09-13T04:07:19Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1309006#M295177 <P>您好</P><P>建议更换通用驱动，重新测试打印。</P><P>驱动下载链接：&nbsp;</P><P><A href="https://ftp.hp.com/pub/softlib/software13/printers/UPD/upd-pcl6-x64-7.2.0.25780.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/UPD/upd-pcl6-x64-7.2.0.25780.exe</A>&nbsp;</P><P>下载及安装过程中遇到问题，请及时追问，谢谢。</P> Fri, 13 Sep 2024 05:38:01 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1309006#M295177 双鱼座鲨鱼 2024-09-13T05:38:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1309531#M295308 <P>之前更换的6.4.1.22169问题依然存在</P><P>中秋假期&nbsp; 节后更换再看后续问题</P> Tue, 17 Sep 2024 01:31:14 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1309531#M295308 搬砖carl 2024-09-17T01:31:14Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1309726#M295387 <P>期待反馈</P> Wed, 18 Sep 2024 09:17:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1309726#M295387 双鱼座鲨鱼 2024-09-18T09:17:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1312399#M296258 <P>现象还是存在&nbsp; &nbsp;连接打印机的电脑全部关机&nbsp; 打印机有时也会自动打印1、2张</P> Thu, 10 Oct 2024 03:55:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1312399#M296258 搬砖carl 2024-10-10T03:55:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1312659#M296344 <P>您好</P><P>建议将打印机只连接电源线开机，确认是否仍会出现上述问题，谢谢。</P> Fri, 11 Oct 2024 06:51:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1312659#M296344 双鱼座鲨鱼 2024-10-11T06:51:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1312673#M296351 <P>试过&nbsp; 也把打印机恢复出厂设置&nbsp; 断掉网络&nbsp; 从昨天下午到今天上午&nbsp; 上午插上网线正常使用下午又自动打印出现一张<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="123.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/112504i10D147A7D206E2E6/image-size/large?v=v2&amp;px=999" role="button" title="123.jpg" alt="123.jpg" /></span></P> Fri, 11 Oct 2024 07:05:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1312673#M296351 搬砖carl 2024-10-11T07:05:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1312927#M296420 <P>您好</P><P>请在电脑上打开控制面板--设备和打印机--找到打印机图标（upd）。</P><P>右击它--打印机属性--端口。</P><P>再找到前面带√号的端口，发图片给我，以便确认问题，谢谢。</P><P>&nbsp;</P> Sat, 12 Oct 2024 07:08:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1312927#M296420 双鱼座鲨鱼 2024-10-12T07:08:51Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1312963#M296442 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="carl_0-1728723499907.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/112588iBFEC94DDD7320E15/image-size/medium?v=v2&amp;px=400" role="button" title="carl_0-1728723499907.png" alt="carl_0-1728723499907.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Sat, 12 Oct 2024 08:58:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1312963#M296442 搬砖carl 2024-10-12T08:58:18Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1313162#M296492 <P>您好，请您检查下驱动是否存在缓存，给您步骤：快捷键windows+R键，输入spool，回车，找到printers文件夹，看文件夹下是否有文件，如果有就是有缓存。全部删除。</P> Mon, 14 Oct 2024 02:18:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1313162#M296492 荟智泉 2024-10-14T02:18:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1313412#M296591 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="34242343242.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/112682iBF894D0F3B6ABB34/image-size/large?v=v2&amp;px=999" role="button" title="34242343242.jpg" alt="34242343242.jpg" /></span></P><DIV class="">&nbsp;</DIV><P>问题依然存在</P> Tue, 15 Oct 2024 08:57:22 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1313412#M296591 搬砖carl 2024-10-15T08:57:22Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1313529#M296617 <P>您好</P><P>请帮忙打印打印机的配置页，发图片给我。</P><P>注：需要确认打印机固件版本信息，谢谢。</P> Wed, 16 Oct 2024 03:17:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1313529#M296617 双鱼座鲨鱼 2024-10-16T03:17:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1313540#M296620 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/112719i1839F24636F36388/image-size/large?v=v2&amp;px=999" role="button" title="1.jpg" alt="1.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/112718i7B409B2DDC4856AB/image-size/large?v=v2&amp;px=999" role="button" title="2.jpg" alt="2.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/112717iD6BA29DEF15F970B/image-size/large?v=v2&amp;px=999" role="button" title="3.jpg" alt="3.jpg" /></span></P> Wed, 16 Oct 2024 03:39:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1313540#M296620 搬砖carl 2024-10-16T03:39:33Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1313751#M296697 <P>您好</P><P>目前打印机固件版本为：2508048_049293</P><P>建议升级打印机固件后，再重新测试。</P><P>谢谢</P> Thu, 17 Oct 2024 08:52:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1313751#M296697 双鱼座鲨鱼 2024-10-17T08:52:57Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1314341#M296888 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="carl_0-1729558052434.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/112926iE87AC0E916682F71/image-size/medium?v=v2&amp;px=400" role="button" title="carl_0-1729558052434.png" alt="carl_0-1729558052434.png" /></span></P><P>固件已经升级 ，现象一直存在，自动打印乱码后 有时正常的打印任务也无法打印，需要重启打印机。</P><P>&nbsp;</P> Tue, 22 Oct 2024 00:49:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1314341#M296888 搬砖carl 2024-10-22T00:49:43Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1314625#M296985 <P>您好</P><P>感谢配合</P><P>请重新下载并安装：</P><P><A href="https://ftp.hp.com/pub/softlib/software13/printers/UPD/upd-ps-x64-7.2.0.25780.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/UPD/upd-ps-x64-7.2.0.25780.exe</A></P><P>端口不变，然后再重新测试，谢谢。</P><P>&nbsp;</P> Wed, 23 Oct 2024 03:16:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1314625#M296985 双鱼座鲨鱼 2024-10-23T03:16:12Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1314630#M296987 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="carl_0-1729654991057.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113005i68B138BFF7F6A632/image-size/medium?v=v2&amp;px=400" role="button" title="carl_0-1729654991057.png" alt="carl_0-1729654991057.png" /></span></P><P>在9.13号的时候已经更换试验过了，没什么用</P> Wed, 23 Oct 2024 03:43:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1314630#M296987 搬砖carl 2024-10-23T03:43:47Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1314646#M296994 <P>您好</P><P>非常抱歉，有条件建议更换其它电脑测试。</P><P>确认排除电脑问题，请及时联系维修中心检测打印机。</P><P>给您带来不便，敬请谅解。</P> Wed, 23 Oct 2024 06:09:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zi-dong-da-yin-luan-ma/m-p/1314646#M296994 双鱼座鲨鱼 2024-10-23T06:09:39Z