https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-windows-duan-da-bu-kai/m-p/1316687#M297750 <P>从windows store下载了HP Smart 想配置1136w打印机，HP Smart App转了一圈之后就白屏，没动静</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="charles543_0-1730775510671.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113499i943BE4EDE8DD701A/image-size/medium?v=v2&amp;px=400" role="button" title="charles543_0-1730775510671.png" alt="charles543_0-1730775510671.png" /></span></P><P>&nbsp;</P> Tue, 05 Nov 2024 02:58:44 GMT charles543 2024-11-05T02:58:44Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-windows-duan-da-bu-kai/m-p/1316687#M297750 <P>从windows store下载了HP Smart 想配置1136w打印机，HP Smart App转了一圈之后就白屏，没动静</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="charles543_0-1730775510671.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113499i943BE4EDE8DD701A/image-size/medium?v=v2&amp;px=400" role="button" title="charles543_0-1730775510671.png" alt="charles543_0-1730775510671.png" /></span></P><P>&nbsp;</P> Tue, 05 Nov 2024 02:58:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-windows-duan-da-bu-kai/m-p/1316687#M297750 charles543 2024-11-05T02:58:44Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-windows-duan-da-bu-kai/m-p/1316692#M297754 <P>您好</P><P>请参考下图，取消三项√号后，重新测试。</P><P>解决方法：</P><P>取消前项前面的√号后，重新测试即可。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1730777165040.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113500iAE5D34BA62193B3D/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1730777165040.png" alt="_0-1730777165040.png" /></span></P><P>谢谢</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 05 Nov 2024 03:26:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-windows-duan-da-bu-kai/m-p/1316692#M297754 双鱼座鲨鱼 2024-11-05T03:26:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-windows-duan-da-bu-kai/m-p/1316694#M297755 <P>您好，我已经按要求设置如下，并重新启动电脑，但是仍然打不开HP Smart</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="charles543_0-1730778260348.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113501i4028848A12461D85/image-size/medium?v=v2&amp;px=400" role="button" title="charles543_0-1730778260348.png" alt="charles543_0-1730778260348.png" /></span></P><P>&nbsp;</P> Tue, 05 Nov 2024 03:44:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-windows-duan-da-bu-kai/m-p/1316694#M297755 charles543 2024-11-05T03:44:57Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-windows-duan-da-bu-kai/m-p/1316889#M297810 <P>您好</P><P>目前来看，可能和电脑系统的TLS限制有关。</P><P>注：以个方法存在风险，仅供参考。</P><P>个人用户不建议自行操作，如果您是个人用户，建议联系电脑专业人员，备份注册表后，再操作，谢谢。</P><P>方法：</P><P>1、打开注册表编辑器‌：同时按下键盘上的“Windows+R”键，输入“regedit”并回车，打开注册表编辑器。<BR />‌2、导航到相关路径‌：在注册表编辑器中，导航到以下路径：HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\CurrentVersion\Internet Settings<BR />找到SecureProtocols键，将其直接删除，即可以解除对TLS版本的限制。</P> Wed, 06 Nov 2024 02:12:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-windows-duan-da-bu-kai/m-p/1316889#M297810 双鱼座鲨鱼 2024-11-06T02:12:44Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-windows-duan-da-bu-kai/m-p/1316913#M297822 <P>用这个驱动安装试试：<A href="https://ftp.hp.com/pub/softlib/software13/printers/laserMFP1000/HP_Laser_MFP_1136-1139_1188_Full_Software_and_Drivers_1.02.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/laserMFP1000/HP_Laser_MFP_1136-1139_1188_Full_Software_and_Drivers_1.02.exe</A></P><P>&nbsp;</P><P>谢谢！</P><P><STRONG><FONT size="2.75" color="#000000">如果我的回复对您有帮助，<SPAN>&nbsp;</SPAN>请点击<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="changxiu_0-1730863334836.jpeg" style="width: 157px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113567i396AA269683F4F5D/image-dimensions/157x64?v=v2" width="157" height="64" role="button" title="changxiu_0-1730863334836.jpeg" alt="changxiu_0-1730863334836.jpeg" /></span>按钮。如果我的回复帮助您解决了问题，别忘了点击&nbsp; <FONT color="#339966">【接受为解决方案】</FONT></FONT></STRONG></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 06 Nov 2024 03:23:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-windows-duan-da-bu-kai/m-p/1316913#M297822 changxiu 2024-11-06T03:23:42Z