https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1316843#M297803 <P>我检查过了，没有可用的固件升级，这个版本是最新的固件吗？</P><P>SAYAADPP1N002.2423A.00</P> Tue, 05 Nov 2024 16:26:14 GMT toaruScar 2024-11-05T16:26:14Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1315008#M297145 <P>我的Smart Tank 755在开机一段时间后经常无响应。打印机是通过网线连接的。</P><P>表现为打印时无响应，通过网页访问打印机IP地址，显示的是空白的页面，用HP Scan也获取不到扫描的图像。</P><P>&nbsp;</P><P>在打印机这里，电源键常亮，然后屏幕显示以太网的图标。此时按“i”键无反应。</P><P>按一下电源键，电源键开始闪烁，1秒亮一下，屏幕上显示“00"和以太网的图标，这种时候按任何按钮都无响应。</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-10-26 074352.png" style="width: 789px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113105i70BC5C4482292647/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2024-10-26 074352.png" alt="Screenshot 2024-10-26 074352.png" /></span></P><P>&nbsp;</P><P>尝试过的解决办法：</P><P>升级固件</P><P>重置打印机</P> Sat, 26 Oct 2024 00:17:01 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1315008#M297145 toaruScar 2024-10-26T00:17:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1315296#M297208 <P>您好</P><P>请先确认复印功能是否正常。</P><P>当打印机无响应时，可以尝试在电脑或手机上打开hp smart，在hp smart中确认打印机的具体状态。</P><P>谢谢</P><P>&nbsp;</P> Mon, 28 Oct 2024 05:42:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1315296#M297208 双鱼座鲨鱼 2024-10-28T05:42:52Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1315386#M297239 <P>你好，按任何复按钮打印机均无响应，HP Smart显示打印机不可用。</P> Mon, 28 Oct 2024 09:32:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1315386#M297239 toaruScar 2024-10-28T09:32:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1315565#M297297 <P>您好</P><P>感谢配合</P><P>请参考以下方法复位打印机：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1730185445039.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113252iB69CEEFCAFE68DB2/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1730185445039.png" alt="_0-1730185445039.png" /></span></P><P>然后再重新配置打印机，重新测试。</P><P>如果问题依旧，需要联系维修中心具体检测打印机。</P><P>给您带来不便，敬请谅解。</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 29 Oct 2024 07:04:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1315565#M297297 双鱼座鲨鱼 2024-10-29T07:04:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1315605#M297315 <P>诶，试过从网页重置了，完成之后还以会发生。网页重置和你这个重置的效果是一样的吗？</P> Tue, 29 Oct 2024 12:43:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1315605#M297315 toaruScar 2024-10-29T12:43:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1315644#M297321 <P>您好</P><P>复位效果是一样的。</P><P>非常抱歉，如果复位无效，可能和打印机硬件有关，建议联系维修中心具体检测打印机。</P><P>给您带来不便，敬请谅解。</P><P>&nbsp;</P> Wed, 30 Oct 2024 01:25:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1315644#M297321 双鱼座鲨鱼 2024-10-30T01:25:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1315978#M297443 <P>我发现只要关了微信打印打印机就不会死机了，这个是怎么回事？为什么开了微信打印就会死机？</P> Thu, 31 Oct 2024 12:45:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1315978#M297443 toaruScar 2024-10-31T12:45:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1316093#M297492 <P>您好</P><P>有条件可以换一个网络环境，重新连接打印机测试，谢谢。</P><P>&nbsp;</P> Fri, 01 Nov 2024 07:45:38 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1316093#M297492 双鱼座鲨鱼 2024-11-01T07:45:38Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1316622#M297721 <P>我弄了台手机，开了热点，让打印机连，也是开了微信打印过了2天就死机了，没开就没事。这个应该是固件问题了，你能不能向开发团队反馈一下？</P> Mon, 04 Nov 2024 16:56:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1316622#M297721 toaruScar 2024-11-04T16:56:19Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1316705#M297760 <P>您好</P><P>有条件建议升级固件后重新测试。</P><P>方法:</P><P>hp smart--打印机设置--高级设置--工具--固件更新。</P><P>谢谢</P> Tue, 05 Nov 2024 05:28:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1316705#M297760 双鱼座鲨鱼 2024-11-05T05:28:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1316764#M297783 <P>图片上第二步&nbsp; &nbsp;提起检修门是什么意思？ 到底是打开还是关闭呢？ 用词真的太奇怪了</P> Tue, 05 Nov 2024 07:42:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1316764#M297783 changxiu 2024-11-05T07:42:31Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1316843#M297803 <P>我检查过了，没有可用的固件升级，这个版本是最新的固件吗？</P><P>SAYAADPP1N002.2423A.00</P> Tue, 05 Nov 2024 16:26:14 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1316843#M297803 toaruScar 2024-11-05T16:26:14Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1316951#M297828 <P>您好</P><P>提起检修门，指的是提起扫描平台。</P><P>请按以下要求，调整打印机所在的路由环境后，重新连接打印机，重新测试。</P><P>具体要求如下：</P><P><SPAN>1 </SPAN>确认路由器是否支持双频，如果支持，关闭多频合一</P><P><SPAN>2 </SPAN>打印机连接到<SPAN>2.4g </SPAN>网络，使用英文或英文<SPAN>+</SPAN>数字（不支持中文）</P><P><SPAN>3 </SPAN>带宽调整为<SPAN>20M</SPAN></P><P><SPAN>4 </SPAN>使用信道<SPAN>13</SPAN></P><P><SPAN>5</SPAN>关闭<SPAN>wmm</SPAN>（如果找不到可忽略）</P><P>谢谢</P> Wed, 06 Nov 2024 06:24:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1316951#M297828 双鱼座鲨鱼 2024-11-06T06:24:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1316979#M297838 <P><SPAN>打印机是通过网线连接的。</SPAN></P> Wed, 06 Nov 2024 08:09:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1316979#M297838 toaruScar 2024-11-06T08:09:02Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1317097#M297885 <P>您好</P><P>麻烦重启打印机。</P><P>打印机就绪时，按打印机面板上的信息键（字母 i）</P><P>然后将打印出的信息页拍照发图片给我，以便确认问题，谢谢。</P> Thu, 07 Nov 2024 03:04:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1317097#M297885 双鱼座鲨鱼 2024-11-07T03:04:11Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1318240#M298303 <P>如图</P><P><span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="Info Page.png" style="width: 566px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113884i4AA054231B1679FD/image-size/large?v=v2&amp;px=999" role="button" title="Info Page.png" alt="Info Page.png" /></span></P><P>&nbsp;</P> Wed, 13 Nov 2024 15:08:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1318240#M298303 toaruScar 2024-11-13T15:08:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1318297#M298325 <P>您好，如果方便，建议将打印机改到无线连接试试~</P> Thu, 14 Nov 2024 02:51:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1318297#M298325 荟智泉 2024-11-14T02:51:40Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1318471#M298379 <P>打印机没有响应的时候连按机身上的按钮都没响应，配置页也打不出来，这个和换成Wi-Fi连接有关系吗？</P><P>另外我同时连了有线网和Wi-Fi，这样能诊断问题吗？</P> Thu, 14 Nov 2024 15:48:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1318471#M298379 toaruScar 2024-11-14T15:48:46Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1318508#M298393 <P>您好，打印机的网线和WiFi不支持同时连接~</P> Fri, 15 Nov 2024 02:20:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Smart-Tank-755jing-chang-wu-xiang-ying/m-p/1318508#M298393 荟智泉 2024-11-15T02:20:31Z