https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-ti-ji-sao-miao-zuo-ye-shi-yi-chang-zhong-duan/m-p/1317090#M297879 <P>你好！经过复印测试，没有异常。同时，此次故障我发现一个规律，就是我的原件是黑白复印件，具体为发票的复印件，加盖了红色印章，再进行彩色扫描，会不会机器认为这不是彩色原件而中断？而相同条件下，使用文字版本的复印件，同样也加盖了红色印章，用彩色扫描没有问题！所以，我推测，这是扫描程序存在BUG，鲜明的特征就是，原件为灰色的图片复印件，加盖红色印章后用彩色模式扫描，就会出现扫描异常中断而快速吐原稿的故障。你们完全可以按照我的描述亲自做个测试。谢谢！</P> Thu, 07 Nov 2024 02:39:15 GMT LiangGe 2024-11-07T02:39:15Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-ti-ji-sao-miao-zuo-ye-shi-yi-chang-zhong-duan/m-p/1316585#M297706 <P>我的一台Tank MFP 2606sdw之前使用还算正常，今天在扫描件文件过程出现了异常现象，具体情况是：一叠文件大概在10张左右，A4纸复印件，盖有红色印章，作为我的原件来扫描；为了扫描出红色印章，我选择了彩色模式扫描，原件放入自动进稿器内进行扫描，但只扫描到第二页后机器开始快速吐原件，并只保留了前两页PDF文档的扫描件。同样的操作我试了好多次，期间重启了扫描程序，甚至拔掉打印机的电源，但故障依旧。</P> Mon, 04 Nov 2024 09:12:05 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-ti-ji-sao-miao-zuo-ye-shi-yi-chang-zhong-duan/m-p/1316585#M297706 LiangGe 2024-11-04T09:12:05Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-ti-ji-sao-miao-zuo-ye-shi-yi-chang-zhong-duan/m-p/1316636#M297731 <P>您好</P><P>请下载并安装通用扫描驱动测试扫描效果是否正常。</P><P>link:</P><P><A href="https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/COL117466/Full_Webpack-63.4.6169-SJ0001_Full_Webpack.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/COL117466/Full_Webpack-63.4.6169-SJ0001_Full_Webpack.exe</A></P><P>谢谢</P> Tue, 05 Nov 2024 00:48:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-ti-ji-sao-miao-zuo-ye-shi-yi-chang-zhong-duan/m-p/1316636#M297731 双鱼座鲨鱼 2024-11-05T00:48:57Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-ti-ji-sao-miao-zuo-ye-shi-yi-chang-zhong-duan/m-p/1316664#M297743 <P>你好！感谢你的回复！我下载并重新安装了扫描程序，故障依旧，期待下次的方案！</P> Tue, 05 Nov 2024 02:03:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-ti-ji-sao-miao-zuo-ye-shi-yi-chang-zhong-duan/m-p/1316664#M297743 LiangGe 2024-11-05T02:03:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-ti-ji-sao-miao-zuo-ye-shi-yi-chang-zhong-duan/m-p/1316948#M297826 <P>您好</P><P>感谢反馈</P><P>请使用同样数量的文件，测试一下复印是否正常，谢谢。</P> Wed, 06 Nov 2024 06:19:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-ti-ji-sao-miao-zuo-ye-shi-yi-chang-zhong-duan/m-p/1316948#M297826 双鱼座鲨鱼 2024-11-06T06:19:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-ti-ji-sao-miao-zuo-ye-shi-yi-chang-zhong-duan/m-p/1317090#M297879 <P>你好！经过复印测试，没有异常。同时，此次故障我发现一个规律，就是我的原件是黑白复印件，具体为发票的复印件，加盖了红色印章，再进行彩色扫描，会不会机器认为这不是彩色原件而中断？而相同条件下，使用文字版本的复印件，同样也加盖了红色印章，用彩色扫描没有问题！所以，我推测，这是扫描程序存在BUG，鲜明的特征就是，原件为灰色的图片复印件，加盖红色印章后用彩色模式扫描，就会出现扫描异常中断而快速吐原稿的故障。你们完全可以按照我的描述亲自做个测试。谢谢！</P> Thu, 07 Nov 2024 02:39:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-ti-ji-sao-miao-zuo-ye-shi-yi-chang-zhong-duan/m-p/1317090#M297879 LiangGe 2024-11-07T02:39:15Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-ti-ji-sao-miao-zuo-ye-shi-yi-chang-zhong-duan/m-p/1317118#M297902 <P>您好，请您查看下打印机的固件是否为最新，</P><P>查看方法：机器按一下i键，打印信息页中查看Firmware Datecode项，目前最新固件是20240430。</P> Thu, 07 Nov 2024 06:27:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-ti-ji-sao-miao-zuo-ye-shi-yi-chang-zhong-duan/m-p/1317118#M297902 荟智泉 2024-11-07T06:27:44Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-ti-ji-sao-miao-zuo-ye-shi-yi-chang-zhong-duan/m-p/1317144#M297911 <P>扫描到U盘，或者复印是不是一样的情况？</P> Thu, 07 Nov 2024 07:49:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-ti-ji-sao-miao-zuo-ye-shi-yi-chang-zhong-duan/m-p/1317144#M297911 Tsingddi 2024-11-07T07:49:28Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-ti-ji-sao-miao-zuo-ye-shi-yi-chang-zhong-duan/m-p/1317241#M297941 <P>你好！我刚按照你的方法查询了机器固件码，为“20240710”。</P> Fri, 08 Nov 2024 02:02:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-ti-ji-sao-miao-zuo-ye-shi-yi-chang-zhong-duan/m-p/1317241#M297941 LiangGe 2024-11-08T02:02:57Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-ti-ji-sao-miao-zuo-ye-shi-yi-chang-zhong-duan/m-p/1317253#M297950 <P>你好！已经测试过复印，没有任何异常；但扫描到U盘没测试过，因为不会操作。</P><P>&nbsp;</P> Fri, 08 Nov 2024 02:23:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-ti-ji-sao-miao-zuo-ye-shi-yi-chang-zhong-duan/m-p/1317253#M297950 LiangGe 2024-11-08T02:23:21Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-ti-ji-sao-miao-zuo-ye-shi-yi-chang-zhong-duan/m-p/1317271#M297965 <P>补充一点，相同的原稿采用黑白模式扫描不会出现异常。</P> Fri, 08 Nov 2024 02:56:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-ti-ji-sao-miao-zuo-ye-shi-yi-chang-zhong-duan/m-p/1317271#M297965 LiangGe 2024-11-08T02:56:58Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-ti-ji-sao-miao-zuo-ye-shi-yi-chang-zhong-duan/m-p/1317286#M297976 <P>您好，请问是一台电脑出现的情况还是多台电脑都有同样的问题呢？</P> Fri, 08 Nov 2024 03:15:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-ti-ji-sao-miao-zuo-ye-shi-yi-chang-zhong-duan/m-p/1317286#M297976 荟智泉 2024-11-08T03:15:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-ti-ji-sao-miao-zuo-ye-shi-yi-chang-zhong-duan/m-p/1317291#M297981 <P>我推测这个故障现象不会是个例，所以我建议你们辛苦一下，用你们手边相同型号的机器做个测试，应该会出现与我相同的故障现象，然后你们再据此找出解决方案，这样有利于快速找出问题所在。</P> Fri, 08 Nov 2024 03:24:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-ti-ji-sao-miao-zuo-ye-shi-yi-chang-zhong-duan/m-p/1317291#M297981 LiangGe 2024-11-08T03:24:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-ti-ji-sao-miao-zuo-ye-shi-yi-chang-zhong-duan/m-p/1317776#M298125 <P>感谢您的建议</P> Mon, 11 Nov 2024 03:52:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-ti-ji-sao-miao-zuo-ye-shi-yi-chang-zhong-duan/m-p/1317776#M298125 荟智泉 2024-11-11T03:52:04Z