https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-deHP-DeskJet-4800-series-an-zhuang-hao-hou-zui-jin-mei-ci-zai-dian-nao-shang-da-kai-ci-ruan-jian-dou-de-zhong-xin-she-zhi-ruan-jian-ti-shi-she-zhi-wan-cheng-hou/m-p/1317572#M298064 <P>以前在WIN11系统上用HP DeskJet 4800 series正常，可以维护打印机，清洗喷头等都正常使用，现在是每次打开HP DeskJet 4800 series都是一直按照图1-图12的顺序提示连接，连接成功后在提示连接，一直这样循环下去，但电脑上的WORD ,EXCEL ，PDF 图片等都可以正常打印<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图片1" style="width: 616px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113750iBA1C3D2379F9FEEE/image-size/large?v=v2&amp;px=999" role="button" title="图片1.bmp" alt="图片1" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图片1</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图片2" style="width: 705px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113747i9544F7F472C944BC/image-size/large?v=v2&amp;px=999" role="button" title="图片2.bmp" alt="图片2" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图片2</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图片3" style="width: 713px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113749iA5E179C2640FECA9/image-size/large?v=v2&amp;px=999" role="button" title="图片3.bmp" alt="图片3" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图片3</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图片4" style="width: 672px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113748i285AA67345AD4187/image-size/large?v=v2&amp;px=999" role="button" title="图片4.bmp" alt="图片4" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图片4</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图片5" style="width: 708px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113751i78AD8F81B38804D8/image-size/large?v=v2&amp;px=999" role="button" title="图片5.bmp" alt="图片5" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图片5</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图片6" style="width: 679px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113753iF7F1A8DFE3EADD17/image-size/large?v=v2&amp;px=999" role="button" title="图片6.bmp" alt="图片6" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图片6</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图片7" style="width: 689px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113752i9F6198B9ACBF3921/image-size/large?v=v2&amp;px=999" role="button" title="图片7.bmp" alt="图片7" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图片7</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图片8" style="width: 707px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113754i661427499D1C7FBB/image-size/large?v=v2&amp;px=999" role="button" title="图片8.bmp" alt="图片8" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图片8</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图片9" style="width: 711px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113755i8F274B089CB746A6/image-size/large?v=v2&amp;px=999" role="button" title="图片9.bmp" alt="图片9" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图片9</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图片10" style="width: 657px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113757i99AD6888D7DABFD0/image-size/large?v=v2&amp;px=999" role="button" title="图片10.bmp" alt="图片10" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图片10</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图片11" style="width: 697px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113756iA9961794A779E4A9/image-size/large?v=v2&amp;px=999" role="button" title="图片11.bmp" alt="图片11" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图片11</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图片12" style="width: 667px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113758i9E4F169D7AFBB5F0/image-size/large?v=v2&amp;px=999" role="button" title="图片12.bmp" alt="图片12" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图片12</span></span></P> Sat, 09 Nov 2024 14:01:36 GMT 草原狼希希 2024-11-09T14:01:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-deHP-DeskJet-4800-series-an-zhuang-hao-hou-zui-jin-mei-ci-zai-dian-nao-shang-da-kai-ci-ruan-jian-dou-de-zhong-xin-she-zhi-ruan-jian-ti-shi-she-zhi-wan-cheng-hou/m-p/1316328#M297575 <P>我的HP DeskJet 4800 series安装好后，最近每次在电脑上打开此软件，都得重新设置，软件提示设置完成后，在电脑上打开此软件，还是提示重新连接，我的电脑是WIN11系统。请问有什么好的解决方法？</P> Sun, 03 Nov 2024 12:04:05 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-deHP-DeskJet-4800-series-an-zhuang-hao-hou-zui-jin-mei-ci-zai-dian-nao-shang-da-kai-ci-ruan-jian-dou-de-zhong-xin-she-zhi-ruan-jian-ti-shi-she-zhi-wan-cheng-hou/m-p/1316328#M297575 草原狼希希 2024-11-03T12:04:05Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-deHP-DeskJet-4800-series-an-zhuang-hao-hou-zui-jin-mei-ci-zai-dian-nao-shang-da-kai-ci-ruan-jian-dou-de-zhong-xin-she-zhi-ruan-jian-ti-shi-she-zhi-wan-cheng-hou/m-p/1316368#M297584 <P>您好</P><P>请问您指的是hp smart app吗？</P><P>麻烦提供一下操作截图，以便确认问题，谢谢。</P> Mon, 04 Nov 2024 01:00:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-deHP-DeskJet-4800-series-an-zhuang-hao-hou-zui-jin-mei-ci-zai-dian-nao-shang-da-kai-ci-ruan-jian-dou-de-zhong-xin-she-zhi-ruan-jian-ti-shi-she-zhi-wan-cheng-hou/m-p/1316368#M297584 双鱼座鲨鱼 2024-11-04T01:00:18Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-deHP-DeskJet-4800-series-an-zhuang-hao-hou-zui-jin-mei-ci-zai-dian-nao-shang-da-kai-ci-ruan-jian-dou-de-zhong-xin-she-zhi-ruan-jian-ti-shi-she-zhi-wan-cheng-hou/m-p/1317572#M298064 <P>以前在WIN11系统上用HP DeskJet 4800 series正常，可以维护打印机，清洗喷头等都正常使用，现在是每次打开HP DeskJet 4800 series都是一直按照图1-图12的顺序提示连接，连接成功后在提示连接，一直这样循环下去，但电脑上的WORD ,EXCEL ，PDF 图片等都可以正常打印<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图片1" style="width: 616px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113750iBA1C3D2379F9FEEE/image-size/large?v=v2&amp;px=999" role="button" title="图片1.bmp" alt="图片1" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图片1</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图片2" style="width: 705px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113747i9544F7F472C944BC/image-size/large?v=v2&amp;px=999" role="button" title="图片2.bmp" alt="图片2" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图片2</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图片3" style="width: 713px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113749iA5E179C2640FECA9/image-size/large?v=v2&amp;px=999" role="button" title="图片3.bmp" alt="图片3" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图片3</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图片4" style="width: 672px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113748i285AA67345AD4187/image-size/large?v=v2&amp;px=999" role="button" title="图片4.bmp" alt="图片4" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图片4</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图片5" style="width: 708px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113751i78AD8F81B38804D8/image-size/large?v=v2&amp;px=999" role="button" title="图片5.bmp" alt="图片5" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图片5</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图片6" style="width: 679px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113753iF7F1A8DFE3EADD17/image-size/large?v=v2&amp;px=999" role="button" title="图片6.bmp" alt="图片6" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图片6</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图片7" style="width: 689px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113752i9F6198B9ACBF3921/image-size/large?v=v2&amp;px=999" role="button" title="图片7.bmp" alt="图片7" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图片7</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图片8" style="width: 707px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113754i661427499D1C7FBB/image-size/large?v=v2&amp;px=999" role="button" title="图片8.bmp" alt="图片8" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图片8</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图片9" style="width: 711px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113755i8F274B089CB746A6/image-size/large?v=v2&amp;px=999" role="button" title="图片9.bmp" alt="图片9" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图片9</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图片10" style="width: 657px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113757i99AD6888D7DABFD0/image-size/large?v=v2&amp;px=999" role="button" title="图片10.bmp" alt="图片10" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图片10</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图片11" style="width: 697px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113756iA9961794A779E4A9/image-size/large?v=v2&amp;px=999" role="button" title="图片11.bmp" alt="图片11" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图片11</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图片12" style="width: 667px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/113758i9E4F169D7AFBB5F0/image-size/large?v=v2&amp;px=999" role="button" title="图片12.bmp" alt="图片12" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图片12</span></span></P> Sat, 09 Nov 2024 14:01:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-deHP-DeskJet-4800-series-an-zhuang-hao-hou-zui-jin-mei-ci-zai-dian-nao-shang-da-kai-ci-ruan-jian-dou-de-zhong-xin-she-zhi-ruan-jian-ti-shi-she-zhi-wan-cheng-hou/m-p/1317572#M298064 草原狼希希 2024-11-09T14:01:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-deHP-DeskJet-4800-series-an-zhuang-hao-hou-zui-jin-mei-ci-zai-dian-nao-shang-da-kai-ci-ruan-jian-dou-de-zhong-xin-she-zhi-ruan-jian-ti-shi-she-zhi-wan-cheng-hou/m-p/1317573#M298065 <P>不是HP SMART,而是HP DeskJet 4800 series</P> Sat, 09 Nov 2024 14:03:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-deHP-DeskJet-4800-series-an-zhuang-hao-hou-zui-jin-mei-ci-zai-dian-nao-shang-da-kai-ci-ruan-jian-dou-de-zhong-xin-she-zhi-ruan-jian-ti-shi-she-zhi-wan-cheng-hou/m-p/1317573#M298065 草原狼希希 2024-11-09T14:03:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-deHP-DeskJet-4800-series-an-zhuang-hao-hou-zui-jin-mei-ci-zai-dian-nao-shang-da-kai-ci-ruan-jian-dou-de-zhong-xin-she-zhi-ruan-jian-ti-shi-she-zhi-wan-cheng-hou/m-p/1317596#M298073 <P>您好，请确保连接的WiFi是2.4G频率的。</P> Sun, 10 Nov 2024 01:47:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-deHP-DeskJet-4800-series-an-zhuang-hao-hou-zui-jin-mei-ci-zai-dian-nao-shang-da-kai-ci-ruan-jian-dou-de-zhong-xin-she-zhi-ruan-jian-ti-shi-she-zhi-wan-cheng-hou/m-p/1317596#M298073 changxiu 2024-11-10T01:47:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-deHP-DeskJet-4800-series-an-zhuang-hao-hou-zui-jin-mei-ci-zai-dian-nao-shang-da-kai-ci-ruan-jian-dou-de-zhong-xin-she-zhi-ruan-jian-ti-shi-she-zhi-wan-cheng-hou/m-p/1317752#M298110 <P>您好，请问有更改过连接方式吗？</P> Mon, 11 Nov 2024 03:30:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-deHP-DeskJet-4800-series-an-zhuang-hao-hou-zui-jin-mei-ci-zai-dian-nao-shang-da-kai-ci-ruan-jian-dou-de-zhong-xin-she-zhi-ruan-jian-ti-shi-she-zhi-wan-cheng-hou/m-p/1317752#M298110 荟智泉 2024-11-11T03:30:19Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-deHP-DeskJet-4800-series-an-zhuang-hao-hou-zui-jin-mei-ci-zai-dian-nao-shang-da-kai-ci-ruan-jian-dou-de-zhong-xin-she-zhi-ruan-jian-ti-shi-she-zhi-wan-cheng-hou/m-p/1317878#M298163 <P>没有更改过连接方式，我的打印机是通过无线路由器连接到家庭局域网的，电脑和路由器是通过网线连接的，电脑脑和打印机是通过路由器的无线网络连接的，是2.4G网络，并且电脑和打印机都是在同一个房间，我的另一台电脑是WIN7系统，和路由器是通过网线连接的，WIN7电脑和该打印机是通过路由器的的无线连接，WIN7电脑的HP DeskJet 4800 series使用正常。</P> Mon, 11 Nov 2024 12:51:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-deHP-DeskJet-4800-series-an-zhuang-hao-hou-zui-jin-mei-ci-zai-dian-nao-shang-da-kai-ci-ruan-jian-dou-de-zhong-xin-she-zhi-ruan-jian-ti-shi-she-zhi-wan-cheng-hou/m-p/1317878#M298163 草原狼希希 2024-11-11T12:51:02Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-deHP-DeskJet-4800-series-an-zhuang-hao-hou-zui-jin-mei-ci-zai-dian-nao-shang-da-kai-ci-ruan-jian-dou-de-zhong-xin-she-zhi-ruan-jian-ti-shi-she-zhi-wan-cheng-hou/m-p/1317905#M298172 <P>您好，可能还是你的无线有问题，检查一下</P> Tue, 12 Nov 2024 01:13:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-deHP-DeskJet-4800-series-an-zhuang-hao-hou-zui-jin-mei-ci-zai-dian-nao-shang-da-kai-ci-ruan-jian-dou-de-zhong-xin-she-zhi-ruan-jian-ti-shi-she-zhi-wan-cheng-hou/m-p/1317905#M298172 changxiu 2024-11-12T01:13:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-deHP-DeskJet-4800-series-an-zhuang-hao-hou-zui-jin-mei-ci-zai-dian-nao-shang-da-kai-ci-ruan-jian-dou-de-zhong-xin-she-zhi-ruan-jian-ti-shi-she-zhi-wan-cheng-hou/m-p/1317971#M298200 <P>您好，建议卸载整个驱动，重新安装下尝试~</P> Tue, 12 Nov 2024 03:38:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-deHP-DeskJet-4800-series-an-zhuang-hao-hou-zui-jin-mei-ci-zai-dian-nao-shang-da-kai-ci-ruan-jian-dou-de-zhong-xin-she-zhi-ruan-jian-ti-shi-she-zhi-wan-cheng-hou/m-p/1317971#M298200 荟智泉 2024-11-12T03:38:06Z