https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo13shou-ji-shi-yongHP-smart-sao-miao-gong-neng-bu-ke-yong/m-p/1320194#M298974 <P>您好</P><P>非常抱歉，从图片来看，硒鼓趋于用尽，请提前购置硒鼓。</P><P>谢谢</P> Wed, 27 Nov 2024 06:34:15 GMT 双鱼座鲨鱼 2024-11-27T06:34:15Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo13shou-ji-shi-yongHP-smart-sao-miao-gong-neng-bu-ke-yong/m-p/1318811#M298468 <P>您好！</P><P>MFP M232dw打印机，苹果13手机，IOS17.6.</P><P>苹果手机基于HP smart软件扫描提示功能不可用。但win10电脑使用HP smart可以扫描。</P><P>我的手机跟打印机确实在同一个wi-fi网络中，但不知道为什么图1图标显示Internet连接图标。</P><P>请帮忙确认解决问题。谢谢！</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="007_0-1731771133692.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114055i7187B2F4FED92BC9/image-size/medium?v=v2&amp;px=400" role="button" title="007_0-1731771133692.jpeg" alt="007_0-1731771133692.jpeg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="007_1-1731771151555.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114056i52BB155EE5793C77/image-size/medium?v=v2&amp;px=400" role="button" title="007_1-1731771151555.jpeg" alt="007_1-1731771151555.jpeg" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Sat, 16 Nov 2024 15:35:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo13shou-ji-shi-yongHP-smart-sao-miao-gong-neng-bu-ke-yong/m-p/1318811#M298468 打印机007 2024-11-16T15:35:23Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo13shou-ji-shi-yongHP-smart-sao-miao-gong-neng-bu-ke-yong/m-p/1318869#M298477 <P>您好</P><P>建议升级打印机固件：</P><P>（手机/电脑上打开一个浏览器，地址栏中输入打印机ip即可打开下图）</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1731891740820.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114065i7BFB3622D0E8E00D/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1731891740820.png" alt="_0-1731891740820.png" /></span></P><P>升级过程中打印机不能断电，不能断网。（过保机器建议联系维修中心处理）</P><P>然后，手机端口重新安装hp smart，重新测试扫描即可。</P><P>谢谢</P> Mon, 18 Nov 2024 01:04:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo13shou-ji-shi-yongHP-smart-sao-miao-gong-neng-bu-ke-yong/m-p/1318869#M298477 双鱼座鲨鱼 2024-11-18T01:04:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo13shou-ji-shi-yongHP-smart-sao-miao-gong-neng-bu-ke-yong/m-p/1318908#M298497 <P>您好，我按照您的建议升级打印机固件到了最新版本，手机端也重新安装HP smart，但问题依旧存在。截图如下。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="hp1.jpg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114074i6A62656BDE8550F2/image-size/medium?v=v2&amp;px=400" role="button" title="hp1.jpg" alt="hp1.jpg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="hp2.jpg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114075i09FCA9287B395FD0/image-size/medium?v=v2&amp;px=400" role="button" title="hp2.jpg" alt="hp2.jpg" /></span></P><P>&nbsp;</P><P>并且手机端安装打印机，最后一步老失败。截图如下：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="hp3.jpg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114076iF00A8863671A5530/image-size/medium?v=v2&amp;px=400" role="button" title="hp3.jpg" alt="hp3.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="hp4.jpg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114077iD1C4FA769F962162/image-size/medium?v=v2&amp;px=400" role="button" title="hp4.jpg" alt="hp4.jpg" /></span></P><P> </P> Mon, 18 Nov 2024 03:47:22 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo13shou-ji-shi-yongHP-smart-sao-miao-gong-neng-bu-ke-yong/m-p/1318908#M298497 打印机007 2024-11-18T03:47:22Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo13shou-ji-shi-yongHP-smart-sao-miao-gong-neng-bu-ke-yong/m-p/1318910#M298498 <P>并且在手机HP smart app上，点击首页的微信打印，想打印一下二维码信息页，也报错如下。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="hp_微信打印失败.jpg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114078i58B13BC64116BA37/image-size/medium?v=v2&amp;px=400" role="button" title="hp_微信打印失败.jpg" alt="hp_微信打印失败.jpg" /></span></P><P> </P> Mon, 18 Nov 2024 03:49:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo13shou-ji-shi-yongHP-smart-sao-miao-gong-neng-bu-ke-yong/m-p/1318910#M298498 打印机007 2024-11-18T03:49:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo13shou-ji-shi-yongHP-smart-sao-miao-gong-neng-bu-ke-yong/m-p/1318913#M298500 <P>我换了一台iPAD 16.3.1 iOS，新安装HP smart，问题现象一致。包括无法扫描以及微信打印报错。</P><P>现象看跟我的苹果手机个体环境无关。</P> Mon, 18 Nov 2024 04:09:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo13shou-ji-shi-yongHP-smart-sao-miao-gong-neng-bu-ke-yong/m-p/1318913#M298500 打印机007 2024-11-18T04:09:12Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo13shou-ji-shi-yongHP-smart-sao-miao-gong-neng-bu-ke-yong/m-p/1319244#M298638 <P>您好！1.苹果手机平板可以升级最新系统测试</P><P>2.如果打印机已经和手机连接同一wifi, 请在hpsmart点击+添加已设置好的打印机看能否正常使用</P><P>3.微信云打印请在打印机面板点击i信息键打印信息页查看打印机IP（已经连接无线获取IP时候操作）手机浏览器网址栏输入打印机IP进入EWS页面-web服务-删除web服务重新开启，打印带有二维码信息页，微信扫描二维码绑定后，惠普云打印小程序打印测试。</P><P>谢谢！</P> Wed, 20 Nov 2024 01:57:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo13shou-ji-shi-yongHP-smart-sao-miao-gong-neng-bu-ke-yong/m-p/1319244#M298638 鱼柏卡 2024-11-20T01:57:09Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo13shou-ji-shi-yongHP-smart-sao-miao-gong-neng-bu-ke-yong/m-p/1319358#M298697 <P>谢谢您的建议！</P><P>1. 我已经尝试升级了最新的IOS 18.1，问题依旧。</P><P>2. “<SPAN>如果打印机已经和手机连接同一wifi, 请在hpsmart点击+添加已设置好的打印机看能否正常使用</SPAN>”----这个方法测试了，问题依旧。</P><P>3. 按照你说的方法，二维码信息页打印出来了。</P><P>&nbsp;</P><P>还有一个怀疑点是，上周我用的老的电信光猫和wifi，没问题。</P><P>这周电信帮我升级了新的光猫，它支持wifi 6，升级完后才出的问题。不知道跟这个有关系没。</P><P>老的光猫和wifi已经拿走，没有了，没法再回退验证问题。</P> Wed, 20 Nov 2024 12:07:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo13shou-ji-shi-yongHP-smart-sao-miao-gong-neng-bu-ke-yong/m-p/1319358#M298697 打印机007 2024-11-20T12:07:51Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo13shou-ji-shi-yongHP-smart-sao-miao-gong-neng-bu-ke-yong/m-p/1319423#M298724 <P>感谢您详细的说明补充，不排除和网络有关，可以换个网络或者用一个手机网络分享热点连接，另一个手机hpsmart添加打印机测试能否扫描，辛苦您了！</P> Thu, 21 Nov 2024 06:17:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo13shou-ji-shi-yongHP-smart-sao-miao-gong-neng-bu-ke-yong/m-p/1319423#M298724 鱼柏卡 2024-11-21T06:17:02Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo13shou-ji-shi-yongHP-smart-sao-miao-gong-neng-bu-ke-yong/m-p/1319723#M298838 <P>谢谢您的建议，等我有时间再试试。</P><P>&nbsp;</P><P>还有一个问题，我的打印机买了2年多，但使用不多。总共1包打印纸500张纸还剩300多张，但打印机提示估计的耗材余量不多（见下图），目前打印质量良好跟新打印机没有差异。我想知道，这个估计的耗材余量是不是不太准确？这个是实时检测值还是根据使用时间估测的呢？谢谢！</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="007_0-1732368881085.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114261i86B316AF865F10D5/image-size/medium?v=v2&amp;px=400" role="button" title="007_0-1732368881085.jpeg" alt="007_0-1732368881085.jpeg" /></span></P><P>&nbsp;</P> Sat, 23 Nov 2024 13:38:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo13shou-ji-shi-yongHP-smart-sao-miao-gong-neng-bu-ke-yong/m-p/1319723#M298838 打印机007 2024-11-23T13:38:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo13shou-ji-shi-yongHP-smart-sao-miao-gong-neng-bu-ke-yong/m-p/1319875#M298884 <P>您好</P><P>建议登录打印机网页，在耗材状态中可查看耗材具体状态，如下图，谢谢。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1732515492528.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114293iA69C076AEB9945A6/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1732515492528.png" alt="_0-1732515492528.png" /></span></P><P>&nbsp;</P> Mon, 25 Nov 2024 06:18:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo13shou-ji-shi-yongHP-smart-sao-miao-gong-neng-bu-ke-yong/m-p/1319875#M298884 双鱼座鲨鱼 2024-11-25T06:18:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo13shou-ji-shi-yongHP-smart-sao-miao-gong-neng-bu-ke-yong/m-p/1319998#M298923 <P>您好！谢谢您的建议！</P><P>我的信息如下，是不是还可以再打印1150-544=606张左右？感觉没打印这么多。</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="007_0-1732588289368.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114325i333506DEE19D8A3F/image-size/medium?v=v2&amp;px=400" role="button" title="007_0-1732588289368.png" alt="007_0-1732588289368.png" /></span></P><P>&nbsp;</P> Tue, 26 Nov 2024 02:35:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo13shou-ji-shi-yongHP-smart-sao-miao-gong-neng-bu-ke-yong/m-p/1319998#M298923 打印机007 2024-11-26T02:35:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo13shou-ji-shi-yongHP-smart-sao-miao-gong-neng-bu-ke-yong/m-p/1320194#M298974 <P>您好</P><P>非常抱歉，从图片来看，硒鼓趋于用尽，请提前购置硒鼓。</P><P>谢谢</P> Wed, 27 Nov 2024 06:34:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo13shou-ji-shi-yongHP-smart-sao-miao-gong-neng-bu-ke-yong/m-p/1320194#M298974 双鱼座鲨鱼 2024-11-27T06:34:15Z