https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-lian-jie-da-yin-ji-shi-bai/m-p/1321023#M299288 <P>打印机在HP smart中，可以正常搜索并显示到，但是点击连接后会显示：【必须打开 HP LaserJet Pro M428f-M429f才能将其添加到 HP Smart。打开打印机后，点击“确定”进行刷新，然后再次选择打印机。】<BR />在同一局域网下别的电脑可以正常使用HP smart链接打印机并进行打印，只有其中一台却不行。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="W_2-1733297150267.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114585i2A52A10DDAAE37FD/image-size/medium?v=v2&amp;px=400" role="button" title="W_2-1733297150267.png" alt="W_2-1733297150267.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="W_1-1733296934043.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114584i2A31E34517C134C4/image-size/medium?v=v2&amp;px=400" role="button" title="W_1-1733296934043.png" alt="W_1-1733296934043.png" /></span></P><P>&nbsp;</P> Wed, 04 Dec 2024 07:26:45 GMT 刘文文W 2024-12-04T07:26:45Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-lian-jie-da-yin-ji-shi-bai/m-p/1321023#M299288 <P>打印机在HP smart中，可以正常搜索并显示到，但是点击连接后会显示：【必须打开 HP LaserJet Pro M428f-M429f才能将其添加到 HP Smart。打开打印机后，点击“确定”进行刷新，然后再次选择打印机。】<BR />在同一局域网下别的电脑可以正常使用HP smart链接打印机并进行打印，只有其中一台却不行。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="W_2-1733297150267.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114585i2A52A10DDAAE37FD/image-size/medium?v=v2&amp;px=400" role="button" title="W_2-1733297150267.png" alt="W_2-1733297150267.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="W_1-1733296934043.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114584i2A31E34517C134C4/image-size/medium?v=v2&amp;px=400" role="button" title="W_1-1733296934043.png" alt="W_1-1733296934043.png" /></span></P><P>&nbsp;</P> Wed, 04 Dec 2024 07:26:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-lian-jie-da-yin-ji-shi-bai/m-p/1321023#M299288 刘文文W 2024-12-04T07:26:45Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-lian-jie-da-yin-ji-shi-bai/m-p/1321052#M299296 <P>您好</P><P>建议删除之前安装的驱动及软件。</P><P>重启电脑，重新安装打印机完整版驱动测试，谢谢。</P><P>完整版驱动下载链接：</P><P><A href="https://ftp.hp.com/pub/softlib/software13/printers/LJ/M428-M429/Full_Webpack-48.6.4638-LJM428-M429_Full_Webpack.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/LJ/M428-M429/Full_Webpack-48.6.4638-LJM428-M429_Full_Webpack.exe</A></P><P>&nbsp;</P> Wed, 04 Dec 2024 08:51:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-lian-jie-da-yin-ji-shi-bai/m-p/1321052#M299296 双鱼座鲨鱼 2024-12-04T08:51:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-lian-jie-da-yin-ji-shi-bai/m-p/1321057#M299300 <P>该方法我已经使用过，已经重写多次卸载重装HP smart以及最近windows更新的补丁<BR />忽然发现是否可能与我的电脑在连接着VPN有关系呢？</P> Wed, 04 Dec 2024 09:11:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-lian-jie-da-yin-ji-shi-bai/m-p/1321057#M299300 刘文文W 2024-12-04T09:11:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-lian-jie-da-yin-ji-shi-bai/m-p/1321059#M299301 <P>您好</P><P>排除软件问题，可能和网络环境有关。</P><P>建议断开vpn后， 重新测试，谢谢。</P> Wed, 04 Dec 2024 09:20:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-lian-jie-da-yin-ji-shi-bai/m-p/1321059#M299301 双鱼座鲨鱼 2024-12-04T09:20:04Z