https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-laserjet-1020plus-xian-shi-yi-jiu-xu-dan-shi-wu-fa-da-yin/m-p/1321701#M299519 <P>您好</P><P>请先取消打印任务。</P><P>请在电脑上打开控制面板--右击 设备和打印机--点击&nbsp; 打开。</P><P>再找到hp laserjet 1020plus图标。</P><P>右击它--打印机属性--端口。</P><P>找到前面带√号的端口，发图片给我。</P><P>然后在电脑上打开设备管理器--通用串行总线控制器，找到与打印机相关的选项，发图片给我，以便确认问题，谢谢。</P> Tue, 10 Dec 2024 08:15:43 GMT 双鱼座鲨鱼 2024-12-10T08:15:43Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-laserjet-1020plus-xian-shi-yi-jiu-xu-dan-shi-wu-fa-da-yin/m-p/1321694#M299515 <P>机器是hp laserjet 1020plus，一开始正常打印了70几张纸，然后又提交了一个要打70几页的任务，但是打了几张纸后，纸打完了显示缺纸，添上纸之后，把之前队列里面报错的打印任务删了，重新提交任务打印，显示打印机已就绪，但是无法打印，队列里显示未知状态。重启了电脑和打印机，都没用<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="b90c66e63b3190cc422269d937b7680.png" style="width: 672px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114751i44E89E8DF0EF39B3/image-dimensions/672x215?v=v2" width="672" height="215" role="button" title="b90c66e63b3190cc422269d937b7680.png" alt="b90c66e63b3190cc422269d937b7680.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="5c50afc1079c1151f2472827a12c5b6.jpg" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114752iE0E1E57CD9340DE2/image-size/large?v=v2&amp;px=999" role="button" title="5c50afc1079c1151f2472827a12c5b6.jpg" alt="5c50afc1079c1151f2472827a12c5b6.jpg" /></span></P> Tue, 10 Dec 2024 07:42:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-laserjet-1020plus-xian-shi-yi-jiu-xu-dan-shi-wu-fa-da-yin/m-p/1321694#M299515 jjm123 2024-12-10T07:42:46Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-laserjet-1020plus-xian-shi-yi-jiu-xu-dan-shi-wu-fa-da-yin/m-p/1321701#M299519 <P>您好</P><P>请先取消打印任务。</P><P>请在电脑上打开控制面板--右击 设备和打印机--点击&nbsp; 打开。</P><P>再找到hp laserjet 1020plus图标。</P><P>右击它--打印机属性--端口。</P><P>找到前面带√号的端口，发图片给我。</P><P>然后在电脑上打开设备管理器--通用串行总线控制器，找到与打印机相关的选项，发图片给我，以便确认问题，谢谢。</P> Tue, 10 Dec 2024 08:15:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-laserjet-1020plus-xian-shi-yi-jiu-xu-dan-shi-wu-fa-da-yin/m-p/1321701#M299519 双鱼座鲨鱼 2024-12-10T08:15:43Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-laserjet-1020plus-xian-shi-yi-jiu-xu-dan-shi-wu-fa-da-yin/m-p/1321738#M299526 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114768i674F0C82F477B4BB/image-size/large?v=v2&amp;px=999" role="button" title="1.jpg" alt="1.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114769i0FD515FC51942394/image-size/large?v=v2&amp;px=999" role="button" title="2.jpg" alt="2.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114770i8571BF6C7508A074/image-size/large?v=v2&amp;px=999" role="button" title="3.jpg" alt="3.jpg" /></span></P><P>麻烦帮忙看看，万分感谢</P> Tue, 10 Dec 2024 12:31:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-laserjet-1020plus-xian-shi-yi-jiu-xu-dan-shi-wu-fa-da-yin/m-p/1321738#M299526 jjm123 2024-12-10T12:31:18Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-laserjet-1020plus-xian-shi-yi-jiu-xu-dan-shi-wu-fa-da-yin/m-p/1321774#M299541 <P>您好，请查找端口是否有USB的端口，找到后更换到USB的端口试试~</P> Wed, 11 Dec 2024 01:57:35 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-laserjet-1020plus-xian-shi-yi-jiu-xu-dan-shi-wu-fa-da-yin/m-p/1321774#M299541 荟智泉 2024-12-11T01:57:35Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-laserjet-1020plus-xian-shi-yi-jiu-xu-dan-shi-wu-fa-da-yin/m-p/1321807#M299559 <P>你好，我上一个图可能没有截全，这个端口本身就是USB的端口<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="4.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114787i3B07A42583EC80DD/image-size/large?v=v2&amp;px=999" role="button" title="4.jpg" alt="4.jpg" /></span></P> Wed, 11 Dec 2024 03:30:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-laserjet-1020plus-xian-shi-yi-jiu-xu-dan-shi-wu-fa-da-yin/m-p/1321807#M299559 jjm123 2024-12-11T03:30:46Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-laserjet-1020plus-xian-shi-yi-jiu-xu-dan-shi-wu-fa-da-yin/m-p/1321864#M299589 <P>你好，可以再帮忙看看吗</P><P>&nbsp;</P> Wed, 11 Dec 2024 08:16:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-laserjet-1020plus-xian-shi-yi-jiu-xu-dan-shi-wu-fa-da-yin/m-p/1321864#M299589 jjm123 2024-12-11T08:16:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-laserjet-1020plus-xian-shi-yi-jiu-xu-dan-shi-wu-fa-da-yin/m-p/1321869#M299590 <P>您好，端口正确的情况下，右键卸载识别到的usb程序，然后重新插拔下usb线，重新识别后再打印尝试</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1733905317810.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114803i6A294A87583AE0F9/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1733905317810.png" alt="_0-1733905317810.png" /></span></P><P>&nbsp;</P> Wed, 11 Dec 2024 08:22:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-laserjet-1020plus-xian-shi-yi-jiu-xu-dan-shi-wu-fa-da-yin/m-p/1321869#M299590 荟智泉 2024-12-11T08:22:07Z