https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1323308#M300003 <P>感谢你的回复，但是我点开端口—配置窗口，并没有出现你给的图中的选项。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="zero__0-1734941863004.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115172i3CFBDCFDE3CE344D/image-size/medium?v=v2&amp;px=400" role="button" title="zero__0-1734941863004.png" alt="zero__0-1734941863004.png" /></span></P><P>&nbsp;</P> Mon, 23 Dec 2024 08:17:58 GMT zero_ 2024-12-23T08:17:58Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1323288#M299999 <P>打印机一直脱机，尝试了网络上搜索到的常用的解决方法都无效。具体而言，在打印时会显示“脱机”或“未知状态”，打印机的ip地址无法在网络上打开，利用ip重新添加端口时显示无法搜寻到设备。并且在“运行疑难解答”中也一直无法加载出来。尝试过：打印进程中更改“脱机状态下打印”、官网重新安装驱动器、任务管理器中重启print spooler、添加新端口均解决不了。但是同一个办公室的其他人都能打印，并未显示脱机情况。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="zero__0-1734939624267.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115161i76BE42C8F9B8E389/image-size/medium?v=v2&amp;px=400" role="button" title="zero__0-1734939624267.png" alt="zero__0-1734939624267.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="zero__1-1734939682196.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115162i4E3F56E03929A88A/image-size/medium?v=v2&amp;px=400" role="button" title="zero__1-1734939682196.png" alt="zero__1-1734939682196.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Mon, 23 Dec 2024 07:44:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1323288#M299999 zero_ 2024-12-23T07:44:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1323297#M300000 <P>您好</P><P>请参考：</P><P>1 关闭驱动中的snmp选项</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="snmp2.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115165iDC0F35AC60B38385/image-size/medium?v=v2&amp;px=400" role="button" title="snmp2.png" alt="snmp2.png" /></span></P><P>2 登录打印机网页，禁用snmp，然后再重新测试，谢谢。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="snmp.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115166iE6DF09B43B932E64/image-size/large?v=v2&amp;px=999" role="button" title="snmp.jpg" alt="snmp.jpg" /></span></P><P>  </P> Mon, 23 Dec 2024 07:58:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1323297#M300000 双鱼座鲨鱼 2024-12-23T07:58:58Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1323308#M300003 <P>感谢你的回复，但是我点开端口—配置窗口，并没有出现你给的图中的选项。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="zero__0-1734941863004.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115172i3CFBDCFDE3CE344D/image-size/medium?v=v2&amp;px=400" role="button" title="zero__0-1734941863004.png" alt="zero__0-1734941863004.png" /></span></P><P>&nbsp;</P> Mon, 23 Dec 2024 08:17:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1323308#M300003 zero_ 2024-12-23T08:17:58Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1323463#M300053 <P>您好</P><P>请问打印机现在默认的端口类型是标准网络端口吗（standard tcp/ip）？</P><P>麻烦提供一下默认端口的图片，以便确认问题，谢谢。</P> Tue, 24 Dec 2024 05:28:05 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1323463#M300053 双鱼座鲨鱼 2024-12-24T05:28:05Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1323485#M300061 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="zero__0-1735020783719.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115225i88FDF4F67ABB13AF/image-size/medium?v=v2&amp;px=400" role="button" title="zero__0-1735020783719.png" alt="zero__0-1735020783719.png" /></span>你好，这是我点开打印机端口时默认的选择，看起来似乎不是标准端口</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 24 Dec 2024 06:14:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1323485#M300061 zero_ 2024-12-24T06:14:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1323566#M300096 <P>您好，请帮忙点击【添加端口】→选择【standard tcp/ip】 →选择【新端口】：将打印机ip地址输入上边一行，端口名会自动生成→点击【下一步】→点击【完成】，端口添加完看看是否可以正常打印</P> Wed, 25 Dec 2024 01:50:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1323566#M300096 荟智泉 2024-12-25T01:50:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1323575#M300101 <P>你好，我尝试过添加端口，用的是打印机设备信息里的ip地址，但是总是找不到设备。选择打印时能够出现一个打印进程，但是无法真正启动打印机。我回到打印队列里查看时发现要不出现“设备脱机”，要不出现“未知状态”。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="zero__0-1735092019346.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115244iF4107E2F47D0EF17/image-size/medium?v=v2&amp;px=400" role="button" title="zero__0-1735092019346.png" alt="zero__0-1735092019346.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="zero__1-1735092036728.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115245iA7AAC0BA7997EF68/image-size/medium?v=v2&amp;px=400" role="button" title="zero__1-1735092036728.png" alt="zero__1-1735092036728.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="zero__2-1735092075432.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115246i12FB962A4A5B12E4/image-size/medium?v=v2&amp;px=400" role="button" title="zero__2-1735092075432.png" alt="zero__2-1735092075432.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Wed, 25 Dec 2024 02:02:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1323575#M300101 zero_ 2024-12-25T02:02:19Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1323614#M300123 <P>您好，第一张图片是通信有问题的提示，您打开浏览器输入打印机的ip地址，看下能否访问打印机后台页面，可以截图上传帮您判断~</P> Wed, 25 Dec 2024 05:01:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1323614#M300123 荟智泉 2024-12-25T05:01:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1323660#M300142 <P>你好，我刚刚看了一下，现在可以在浏览器打开打印机的ip了，前天的时候还不可以。估计是这个无线网络这里出问题了吗？在下面有一个无线网连接的，我输了我们办公室的wifi密码，但是还是连接不上。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="zero__0-1735111559124.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115263i5C39735FEA3AD6B7/image-size/medium?v=v2&amp;px=400" role="button" title="zero__0-1735111559124.png" alt="zero__0-1735111559124.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="zero__1-1735111570406.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115264iFB0A97ACA8998BAF/image-size/medium?v=v2&amp;px=400" role="button" title="zero__1-1735111570406.png" alt="zero__1-1735111570406.png" /></span></P><P>&nbsp;</P> Wed, 25 Dec 2024 07:27:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1323660#M300142 zero_ 2024-12-25T07:27:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1323662#M300144 <P>另外，我看网络连接那里有一个“信道”，想请问这个的数量会跟连不上有关系吗？</P> Wed, 25 Dec 2024 07:30:22 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1323662#M300144 zero_ 2024-12-25T07:30:22Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1323666#M300147 <P>您好，网线是插着的吗？网线和WiFi是无法同时使用的，请拔掉网线</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1735113320650.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115265i854D402C33E30B26/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1735113320650.png" alt="_0-1735113320650.png" /></span></P><P>&nbsp;</P> Wed, 25 Dec 2024 07:55:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1323666#M300147 荟智泉 2024-12-25T07:55:28Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1323874#M300224 <P>你好，请问这个网线是电脑上的还是打印机上的？在这个状态下，如果已经有网线了，可以不使用无线网络直接打印吗？具体的步骤是怎么样的呢？</P> Fri, 27 Dec 2024 04:23:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1323874#M300224 zero_ 2024-12-27T04:23:12Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1324327#M300377 <P>您好</P> <P>可以通过网线连接。</P> <P>建议如下：</P> <P>1 确认打印机ip地址，打印机驱动中添加并使用standard tcp/ip端口。</P> <P>2 关闭snmp协议（打印机驱动及打印机后台网页）。</P> <P>然后重新测试打印并确认打印机状态（是否经常性脱机）。</P> <P>谢谢</P> <P>&nbsp;</P> Tue, 31 Dec 2024 07:38:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1324327#M300377 双鱼座鲨鱼 2024-12-31T07:38:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1324333#M300381 <P>可以了！能够成功打印了！非常感谢你们的耐心解答！</P> Tue, 31 Dec 2024 07:51:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1324333#M300381 zero_ 2024-12-31T07:51:33Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1324334#M300382 <P>感谢反馈，感谢配合。</P> Tue, 31 Dec 2024 07:52:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tong-yi-ge-ban-gong-shi-zhi-you-zi-ji-dian-nao-lian-jie-da-yin-ji-shi-tuo-ji/m-p/1324334#M300382 双鱼座鲨鱼 2024-12-31T07:52:57Z