https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M427dw-shi-yongHP-SMART-ruan-jian-lian-jie-ti-shi-li-xian-qing-kai-ji/m-p/1327090#M301365 <P>您好</P> <P>请分别提供打印机和电脑的ip地址，子网掩码和网关，以便确认问题。</P> <P>打印机：</P> <P>打印机面板--报告--网络配置页。</P> <P>打印后请拍照发图片给我。</P> <P>电脑：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="查询电脑IP地址方法.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/116135i433E25FFDFC0C960/image-size/large?v=v2&amp;px=999" role="button" title="查询电脑IP地址方法.jpg" alt="查询电脑IP地址方法.jpg" /></span></P> <P>谢谢</P> Tue, 21 Jan 2025 01:08:51 GMT 双鱼座鲨鱼 2025-01-21T01:08:51Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M427dw-shi-yongHP-SMART-ruan-jian-lian-jie-ti-shi-li-xian-qing-kai-ji/m-p/1327083#M301364 <P>HP LaserJet Pro MFP M427dw 使用HP SMART软件，连接，提示离线，请开机，但是打印机是开机并且联网的，能搜索到，无法连接</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="xzl1988_0-1737419408872.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/116134i9481638E89BC8718/image-size/medium?v=v2&amp;px=400" role="button" title="xzl1988_0-1737419408872.png" alt="xzl1988_0-1737419408872.png" /></span></P><P>&nbsp;</P> Tue, 21 Jan 2025 00:30:22 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M427dw-shi-yongHP-SMART-ruan-jian-lian-jie-ti-shi-li-xian-qing-kai-ji/m-p/1327083#M301364 xzl-1988 2025-01-21T00:30:22Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M427dw-shi-yongHP-SMART-ruan-jian-lian-jie-ti-shi-li-xian-qing-kai-ji/m-p/1327090#M301365 <P>您好</P> <P>请分别提供打印机和电脑的ip地址，子网掩码和网关，以便确认问题。</P> <P>打印机：</P> <P>打印机面板--报告--网络配置页。</P> <P>打印后请拍照发图片给我。</P> <P>电脑：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="查询电脑IP地址方法.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/116135i433E25FFDFC0C960/image-size/large?v=v2&amp;px=999" role="button" title="查询电脑IP地址方法.jpg" alt="查询电脑IP地址方法.jpg" /></span></P> <P>谢谢</P> Tue, 21 Jan 2025 01:08:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M427dw-shi-yongHP-SMART-ruan-jian-lian-jie-ti-shi-li-xian-qing-kai-ji/m-p/1327090#M301365 双鱼座鲨鱼 2025-01-21T01:08:51Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M427dw-shi-yongHP-SMART-ruan-jian-lian-jie-ti-shi-li-xian-qing-kai-ji/m-p/1327095#M301366 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="xzl1988_0-1737422165753.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/116136iDD9B42E464F733C1/image-size/medium?v=v2&amp;px=400" role="button" title="xzl1988_0-1737422165753.jpeg" alt="xzl1988_0-1737422165753.jpeg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="xzl1988_1-1737422173111.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/116137i3AA4976B61581AD3/image-size/medium?v=v2&amp;px=400" role="button" title="xzl1988_1-1737422173111.jpeg" alt="xzl1988_1-1737422173111.jpeg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="xzl1988_3-1737422263763.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/116139iC40EF1675291884F/image-size/medium?v=v2&amp;px=400" role="button" title="xzl1988_3-1737422263763.png" alt="xzl1988_3-1737422263763.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>请查看</P> Tue, 21 Jan 2025 01:17:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M427dw-shi-yongHP-SMART-ruan-jian-lian-jie-ti-shi-li-xian-qing-kai-ji/m-p/1327095#M301366 xzl-1988 2025-01-21T01:17:49Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M427dw-shi-yongHP-SMART-ruan-jian-lian-jie-ti-shi-li-xian-qing-kai-ji/m-p/1327103#M301368 <P>您好</P> <P>请在电脑上打开一个浏览器</P> <P>地址栏中输入 10.2.9.147&nbsp;&nbsp;</P> <P>回车</P> <P>确认电脑能否访问打印机网页。</P> <P>注：打印机和电脑需要连接到同一个网络设备下使用，谢谢。</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 21 Jan 2025 01:35:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M427dw-shi-yongHP-SMART-ruan-jian-lian-jie-ti-shi-li-xian-qing-kai-ji/m-p/1327103#M301368 双鱼座鲨鱼 2025-01-21T01:35:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M427dw-shi-yongHP-SMART-ruan-jian-lian-jie-ti-shi-li-xian-qing-kai-ji/m-p/1327109#M301369 <P>无法访问</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="xzl1988_0-1737424133574.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/116142i5160D80A1551FDE6/image-size/medium?v=v2&amp;px=400" role="button" title="xzl1988_0-1737424133574.png" alt="xzl1988_0-1737424133574.png" /></span></P><P>&nbsp;</P><P>打印机与笔记本在同一WIFI下，是公司布置的热点，设备也在同一个房间呢</P> Tue, 21 Jan 2025 01:49:35 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M427dw-shi-yongHP-SMART-ruan-jian-lian-jie-ti-shi-li-xian-qing-kai-ji/m-p/1327109#M301369 xzl-1988 2025-01-21T01:49:35Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M427dw-shi-yongHP-SMART-ruan-jian-lian-jie-ti-shi-li-xian-qing-kai-ji/m-p/1327117#M301371 <P>您好</P> <P>感谢配合</P> <P>目前来看，应该是通讯问题造成的。</P> <P>请将打印机ip地址，手动改为;10.2.5.x</P> <P>然后再重新测试访问，谢谢。</P> <P>&nbsp;</P> Tue, 21 Jan 2025 02:25:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M427dw-shi-yongHP-SMART-ruan-jian-lian-jie-ti-shi-li-xian-qing-kai-ji/m-p/1327117#M301371 双鱼座鲨鱼 2025-01-21T02:25:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M427dw-shi-yongHP-SMART-ruan-jian-lian-jie-ti-shi-li-xian-qing-kai-ji/m-p/1327118#M301372 <P>您好，请帮忙说明如何手工修改IP地址呢，设置静态IP地址是么</P> Tue, 21 Jan 2025 02:26:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M427dw-shi-yongHP-SMART-ruan-jian-lian-jie-ti-shi-li-xian-qing-kai-ji/m-p/1327118#M301372 xzl-1988 2025-01-21T02:26:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M427dw-shi-yongHP-SMART-ruan-jian-lian-jie-ti-shi-li-xian-qing-kai-ji/m-p/1327121#M301373 <P>您好</P> <P>请参考：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1737426496972.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/116145iC58AD8DFB901E46D/image-size/large?v=v2&amp;px=999" role="button" title="_0-1737426496972.png" alt="_0-1737426496972.png" /></span></P> <P>&nbsp;</P> Tue, 21 Jan 2025 02:28:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M427dw-shi-yongHP-SMART-ruan-jian-lian-jie-ti-shi-li-xian-qing-kai-ji/m-p/1327121#M301373 双鱼座鲨鱼 2025-01-21T02:28:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M427dw-shi-yongHP-SMART-ruan-jian-lian-jie-ti-shi-li-xian-qing-kai-ji/m-p/1327125#M301375 <P>您好，还是不行，IP已修改</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="xzl1988_0-1737426884074.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/116146iF2A420D76365BD80/image-size/medium?v=v2&amp;px=400" role="button" title="xzl1988_0-1737426884074.png" alt="xzl1988_0-1737426884074.png" /></span></P><P>&nbsp;</P> Tue, 21 Jan 2025 02:35:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M427dw-shi-yongHP-SMART-ruan-jian-lian-jie-ti-shi-li-xian-qing-kai-ji/m-p/1327125#M301375 xzl-1988 2025-01-21T02:35:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M427dw-shi-yongHP-SMART-ruan-jian-lian-jie-ti-shi-li-xian-qing-kai-ji/m-p/1327126#M301376 <P>您好</P> <P>请在电脑上打开一个浏览器</P> <P>地址栏中输入 打印机的ip地址</P> <P>回车</P> <P>确认电脑能否访问打印机网页。</P> <P>注：打印机和电脑需要连接到同一个网络设备下使用，谢谢。</P> Tue, 21 Jan 2025 02:38:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M427dw-shi-yongHP-SMART-ruan-jian-lian-jie-ti-shi-li-xian-qing-kai-ji/m-p/1327126#M301376 双鱼座鲨鱼 2025-01-21T02:38:12Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M427dw-shi-yongHP-SMART-ruan-jian-lian-jie-ti-shi-li-xian-qing-kai-ji/m-p/1327128#M301377 <P>同样无法访问</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="xzl1988_0-1737427123121.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/116147iDC83443F6A184415/image-size/medium?v=v2&amp;px=400" role="button" title="xzl1988_0-1737427123121.png" alt="xzl1988_0-1737427123121.png" /></span></P><P>&nbsp;</P> Tue, 21 Jan 2025 02:38:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M427dw-shi-yongHP-SMART-ruan-jian-lian-jie-ti-shi-li-xian-qing-kai-ji/m-p/1327128#M301377 xzl-1988 2025-01-21T02:38:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M427dw-shi-yongHP-SMART-ruan-jian-lian-jie-ti-shi-li-xian-qing-kai-ji/m-p/1327129#M301378 <P>您好</P> <P>非常抱歉，目前来看可能和打印机所在的网络环境有关。</P> <P>请先检查打印机所在的网络环境，谢谢。</P> Tue, 21 Jan 2025 02:41:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M427dw-shi-yongHP-SMART-ruan-jian-lian-jie-ti-shi-li-xian-qing-kai-ji/m-p/1327129#M301378 双鱼座鲨鱼 2025-01-21T02:41:18Z