https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-gu-zhang/m-p/1329344#M301867 <P>您好</P> <P>请先检查打印机内部是否存在卡纸或其它异物。</P> <P>从故障描述来看，可能和打印机主板有关。</P> <P>建议联系维修中心具体检测打印机。</P> <P>给您带来不便，敬请谅解。</P> Tue, 11 Feb 2025 01:04:16 GMT 双鱼座鲨鱼 2025-02-11T01:04:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-gu-zhang/m-p/1329332#M301863 <P>打印机连接适配器通电就自动开机，打印机开机显示屏亮hp的log后出错误代码C2FE01XX代码（xx是两个数字，每次重启都不同），然后黑屏一秒，错误代码重新出现一两秒，最后变成白屏，打印机按键上“打印照片”、“红眼消除”、“开机键”一直闪黄灯，打开打印机盖子，打印头不自动移动到中间，打印头不动了。打印机连接到电脑上电脑也检测不到打印机了。</P> Mon, 10 Feb 2025 15:09:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-gu-zhang/m-p/1329332#M301863 555444333l 2025-02-10T15:09:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-gu-zhang/m-p/1329344#M301867 <P>您好</P> <P>请先检查打印机内部是否存在卡纸或其它异物。</P> <P>从故障描述来看，可能和打印机主板有关。</P> <P>建议联系维修中心具体检测打印机。</P> <P>给您带来不便，敬请谅解。</P> Tue, 11 Feb 2025 01:04:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-gu-zhang/m-p/1329344#M301867 双鱼座鲨鱼 2025-02-11T01:04:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-gu-zhang/m-p/1329392#M301879 <P>没卡纸没异物，按着说明书清洁的，清洁后就出现这种问题</P> Tue, 11 Feb 2025 05:20:50 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-gu-zhang/m-p/1329392#M301879 555444333l 2025-02-11T05:20:50Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-gu-zhang/m-p/1329396#M301880 <P>您好</P> <P>因为打印机目前无法联机，所以无法通过电脑端排查故障。</P> <P>排除卡纸问题，请及时联系当地维修中心具体检测打印机。</P> <P>给您带来不便，敬请谅解。</P> Tue, 11 Feb 2025 05:50:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-gu-zhang/m-p/1329396#M301880 双鱼座鲨鱼 2025-02-11T05:50:19Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-gu-zhang/m-p/1329408#M301885 <P>能给我我这个型号打印机的固件吗？</P> Tue, 11 Feb 2025 07:31:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-gu-zhang/m-p/1329408#M301885 555444333l 2025-02-11T07:31:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-gu-zhang/m-p/1329418#M301886 <P>您好</P> <P>HP Photosmart C5388 多功能一体打印机如果需要升级固件，需要联系线下当地维修中心处理。</P> <P>给您带来不便，敬请谅解。</P> <P>&nbsp;</P> Tue, 11 Feb 2025 08:22:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-gu-zhang/m-p/1329418#M301886 双鱼座鲨鱼 2025-02-11T08:22:51Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-gu-zhang/m-p/1329442#M301891 <P>线下维修中心说想给我刷固件，但找不到我这款打印机的固件。</P> Tue, 11 Feb 2025 12:04:38 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-gu-zhang/m-p/1329442#M301891 555444333l 2025-02-11T12:04:38Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-gu-zhang/m-p/1329516#M301919 <P>您好</P> <P>目前需要先解决打印机硬件问题。</P> <P>当打印机可以处于就绪状态，再考虑升级打印机固件。</P> <P>如果维修中心无法提供固件，可以联系维修中心主管升级处理。</P> Wed, 12 Feb 2025 06:04:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-gu-zhang/m-p/1329516#M301919 双鱼座鲨鱼 2025-02-12T06:04:12Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-gu-zhang/m-p/1329609#M301948 <P>解决打印机硬件问题，维修点没有我这款设备的硬件该怎么办呢？</P> Wed, 12 Feb 2025 13:07:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-gu-zhang/m-p/1329609#M301948 555444333l 2025-02-12T13:07:40Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-gu-zhang/m-p/1329612#M301951 <P>您好</P> <P>如果维修中心订不到备件，可以到当地电子城淘一下，看看能不能找到同型号拆件机。</P> <P>&nbsp;</P> Wed, 12 Feb 2025 13:57:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-gu-zhang/m-p/1329612#M301951 双鱼座鲨鱼 2025-02-12T13:57:20Z