https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329765#M302007 <P>感谢反馈</P> Thu, 13 Feb 2025 08:31:10 GMT 双鱼座鲨鱼 2025-02-13T08:31:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329621#M301953 <P>打印采用无线连接，用3台电脑做了测试，其中2台电脑有这个问题，重新安装过HP SMART软件，无法解决。</P> Thu, 13 Feb 2025 00:14:26 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329621#M301953 垰垰 2025-02-13T00:14:26Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329622#M301954 <P>补充一下问题：</P><P>这款打印机在仅用无线连接下，可以使用官方驱动（不是HP SMART）进行扫描功能吗？</P><P>如果可以请提供一下驱动的下载链接。</P> Thu, 13 Feb 2025 00:23:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329622#M301954 垰垰 2025-02-13T00:23:08Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329630#M301955 <P>您好</P> <P>（电脑上需要重新匹配或安装最新版<SPAN>.net framework</SPAN>）</P> <P>如果电脑上只安装了一台打印机，请打开电脑的<SPAN>C:\Windows\System32\spool\drivers\x64\3</SPAN>，删除<SPAN>3</SPAN>文件夹中的所有文件，重启电脑重新安装打印机驱动测试。</P> <P>如果问题依旧，请清空电脑上的临时文件夹（<SPAN>temp</SPAN>），关闭<SPAN>/</SPAN>卸载电脑上的防御软件（例如：<SPAN>360</SPAN>软件），再重新安装打印机完整版驱动测试。</P> <P>如果仍无法解决，请在电脑上打开internet属性选项，取消前项前面的√号后，重新测试即可。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1739409772475.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117115i20E42EF73B933A4D/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1739409772475.png" alt="_0-1739409772475.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> Thu, 13 Feb 2025 01:24:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329630#M301955 双鱼座鲨鱼 2025-02-13T01:24:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329631#M301956 <P>请问我补充的问题是否可以确认一下。</P> Thu, 13 Feb 2025 01:30:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329631#M301956 垰垰 2025-02-13T01:30:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329633#M301957 <P>您好</P> <P>打印机安装完整版驱动，其中包含hp smart和hp scan。</P> Thu, 13 Feb 2025 01:48:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329633#M301957 双鱼座鲨鱼 2025-02-13T01:48:15Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329641#M301960 <P>这个问题已经解决。</P><P>新出一问题：</P><P>iPhone手机（ID为台湾，注册区域为台湾）使用微信打印发生错误，提示区域及语言问题。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20250213_093838.jpg" style="width: 369px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117117iFCCDA5336C4AE72F/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20250213_093838.jpg" alt="IMG_20250213_093838.jpg" /></span></P> Thu, 13 Feb 2025 02:18:26 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329641#M301960 垰垰 2025-02-13T02:18:26Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329644#M301962 <P>您好</P> <P>操作方法：</P> <P>1.请在和打印机连接同一网络的手机或者电脑浏览器网址栏输入“打印机IP/set_config_serviceAdv.html",网页将会显示需要按打印机上面的按钮并refresh网页，</P> <P>2.打印机端会报99，且i信息按钮和取消×按钮同时亮起，此时请按i信息按钮，</P> <P>3.回到网页点击refresh,然后在首页-设备状态-location更改为中国。</P> <P>然后再重新测试，谢谢。</P> Thu, 13 Feb 2025 02:30:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329644#M301962 双鱼座鲨鱼 2025-02-13T02:30:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329646#M301964 <P>使用这个方法不会影响现有已经连接好的电脑吧</P> Thu, 13 Feb 2025 02:36:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329646#M301964 垰垰 2025-02-13T02:36:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329648#M301966 <P>您好</P> <P>只是改语言/区域，谢谢。</P> Thu, 13 Feb 2025 02:37:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329648#M301966 双鱼座鲨鱼 2025-02-13T02:37:12Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329653#M301969 <P>好的，我需要下午进行测试一下，现在打印机不在，不方便。</P> Thu, 13 Feb 2025 02:41:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329653#M301969 垰垰 2025-02-13T02:41:33Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329758#M302002 <P>您好</P> <P>操作过程中遇到问题，请及时追问，谢谢。</P> Thu, 13 Feb 2025 08:19:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329758#M302002 双鱼座鲨鱼 2025-02-13T08:19:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329762#M302004 <P>已经完成了区域及语言设定，因其他原因没有进行iPhone端的测试，我会在测试完成后进行回复。</P> Thu, 13 Feb 2025 08:26:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329762#M302004 垰垰 2025-02-13T08:26:45Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329765#M302007 <P>感谢反馈</P> Thu, 13 Feb 2025 08:31:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329765#M302007 双鱼座鲨鱼 2025-02-13T08:31:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329904#M302068 <P>iPhone端问题已经解决，新的问题出现了，Windows 11 23H2系统Print Spooler 启用后连接打印机就自动关闭。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ20250214-115541.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117223iAF1CA62BE50D4D82/image-size/large?v=v2&amp;px=999" role="button" title="QQ20250214-115541.png" alt="QQ20250214-115541.png" /></span></P> Fri, 14 Feb 2025 03:56:01 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329904#M302068 垰垰 2025-02-14T03:56:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329911#M302072 <P>您好</P> <P>可尝试开启<SPAN>Print Spooler服务后重新测试。</SPAN></P> <P><SPAN>如果问题依旧，可更改Print Spooler启动类型后，再重新测试。</SPAN></P> <P><SPAN>如果问题仍无法解决，基本确认是电脑系统造成，需要检测电脑系统问题。</SPAN></P> <P>&nbsp;</P> Fri, 14 Feb 2025 05:01:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329911#M302072 双鱼座鲨鱼 2025-02-14T05:01:23Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329917#M302075 <P>print spooler服务连接打印机就自动关闭</P> Fri, 14 Feb 2025 05:35:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329917#M302075 垰垰 2025-02-14T05:35:06Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329922#M302076 <P>您好</P> <P>电脑系统问题。</P> <P>有条件建议更换其它电脑测试，谢谢。</P> Fri, 14 Feb 2025 06:01:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329922#M302076 双鱼座鲨鱼 2025-02-14T06:01:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329932#M302077 <P>C:\Windows\System32\spool\drivers\x64\3对拷一份文件后修复的。</P> Fri, 14 Feb 2025 06:25:05 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329932#M302077 垰垰 2025-02-14T06:25:05Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329935#M302079 <P>感谢反馈</P> Fri, 14 Feb 2025 06:32:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-tian-jia-da-yin-ji-de-shi-houhp-smart-ruan-jian-shan-tui/m-p/1329935#M302079 双鱼座鲨鱼 2025-02-14T06:32:37Z