https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/1188nw-sao-miao-daowsd-wu-fan-ying/m-p/1329808#M302025 <P>&nbsp;</P><P>要么是无反应，要么是可以选择到电脑，但是ok之后直接跳回“准备扫描 扫描到WSD”界面。不进行扫描和传输文件。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="hzp_1-1739445883404.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117186i58D399BAE9191A70/image-size/medium?v=v2&amp;px=400" role="button" title="hzp_1-1739445883404.png" alt="hzp_1-1739445883404.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="hzp_2-1739445901673.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117187iD5D0175C6F544799/image-size/medium?v=v2&amp;px=400" role="button" title="hzp_2-1739445901673.png" alt="hzp_2-1739445901673.png" /></span></P><P>&nbsp;</P><P>但是在电脑(win11)和手机(使用HP Smart)可以进行扫描并保存。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="hzp_3-1739446008003.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117188i2705851BA193931F/image-size/medium?v=v2&amp;px=400" role="button" title="hzp_3-1739446008003.png" alt="hzp_3-1739446008003.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="hzp_4-1739446016988.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117189iC7A9B5A09B4838A1/image-size/medium?v=v2&amp;px=400" role="button" title="hzp_4-1739446016988.png" alt="hzp_4-1739446016988.png" /></span></P><P>&nbsp;</P><P>另一台win10系统电脑，无法连接到扫描，可以进行打印。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="hzp_5-1739446107018.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117190iFC6F379B84F3FF18/image-size/medium?v=v2&amp;px=400" role="button" title="hzp_5-1739446107018.png" alt="hzp_5-1739446107018.png" /></span></P><P>&nbsp;</P> Thu, 13 Feb 2025 11:28:59 GMT hzp 2025-02-13T11:28:59Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/1188nw-sao-miao-daowsd-wu-fan-ying/m-p/1329808#M302025 <P>&nbsp;</P><P>要么是无反应，要么是可以选择到电脑，但是ok之后直接跳回“准备扫描 扫描到WSD”界面。不进行扫描和传输文件。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="hzp_1-1739445883404.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117186i58D399BAE9191A70/image-size/medium?v=v2&amp;px=400" role="button" title="hzp_1-1739445883404.png" alt="hzp_1-1739445883404.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="hzp_2-1739445901673.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117187iD5D0175C6F544799/image-size/medium?v=v2&amp;px=400" role="button" title="hzp_2-1739445901673.png" alt="hzp_2-1739445901673.png" /></span></P><P>&nbsp;</P><P>但是在电脑(win11)和手机(使用HP Smart)可以进行扫描并保存。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="hzp_3-1739446008003.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117188i2705851BA193931F/image-size/medium?v=v2&amp;px=400" role="button" title="hzp_3-1739446008003.png" alt="hzp_3-1739446008003.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="hzp_4-1739446016988.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117189iC7A9B5A09B4838A1/image-size/medium?v=v2&amp;px=400" role="button" title="hzp_4-1739446016988.png" alt="hzp_4-1739446016988.png" /></span></P><P>&nbsp;</P><P>另一台win10系统电脑，无法连接到扫描，可以进行打印。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="hzp_5-1739446107018.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117190iFC6F379B84F3FF18/image-size/medium?v=v2&amp;px=400" role="button" title="hzp_5-1739446107018.png" alt="hzp_5-1739446107018.png" /></span></P><P>&nbsp;</P> Thu, 13 Feb 2025 11:28:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/1188nw-sao-miao-daowsd-wu-fan-ying/m-p/1329808#M302025 hzp 2025-02-13T11:28:59Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/1188nw-sao-miao-daowsd-wu-fan-ying/m-p/1329829#M302036 <P>您好</P> <P>有条件可以测试一下其它电脑扫描是否正常。</P> <P>如果之前打印机ip地址发生过变化，也可以尝试重新安装打印机驱动测试。</P> <P>谢谢</P> Thu, 13 Feb 2025 13:53:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/1188nw-sao-miao-daowsd-wu-fan-ying/m-p/1329829#M302036 双鱼座鲨鱼 2025-02-13T13:53:18Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/1188nw-sao-miao-daowsd-wu-fan-ying/m-p/1329847#M302045 <P>昨天更新了打印机固件。刚刚win11上安装HP Smart也可以正常扫描保存。</P><P>可以从电脑上进行扫描保存，但是无法在打印机上进行WSD扫描发送到PC保存。</P><P>又尝试<A href="https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/1188W-sao-miaoWSD-bu-ke-yong/m-p/1313848" target="_blank">Re: 1188W扫描WSD不可用 - 惠普支持社区 - 1311850</A>&nbsp;里面的文档，进行重新添加打印机，使用<STRONG>IP地址或主机名添加打印机，</STRONG>无法链接。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="hzp_1-1739495134270.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117199iB62F1C8818D23870/image-size/medium?v=v2&amp;px=400" role="button" title="hzp_1-1739495134270.png" alt="hzp_1-1739495134270.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 14 Feb 2025 01:12:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/1188nw-sao-miao-daowsd-wu-fan-ying/m-p/1329847#M302045 hzp 2025-02-14T01:12:55Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/1188nw-sao-miao-daowsd-wu-fan-ying/m-p/1329865#M302055 <P>您好</P> <P>请参考附件中的方法，尝试解决wsd扫描不可用之类的问题。</P> <P>谢谢</P> Fri, 14 Feb 2025 01:50:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/1188nw-sao-miao-daowsd-wu-fan-ying/m-p/1329865#M302055 双鱼座鲨鱼 2025-02-14T01:50:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/1188nw-sao-miao-daowsd-wu-fan-ying/m-p/1329866#M302056 <P>重新添加了打印机，更新了驱动。</P><P>现在依然可以用HP Smart进行扫描，但无法在win11设置里使用扫描。</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="hzp_2-1739497770483.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117206i05875855A843AD64/image-size/medium?v=v2&amp;px=400" role="button" title="hzp_2-1739497770483.png" alt="hzp_2-1739497770483.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="hzp_3-1739497816120.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117207i2F4ABCF5C0B1A386/image-size/medium?v=v2&amp;px=400" role="button" title="hzp_3-1739497816120.png" alt="hzp_3-1739497816120.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>使用打印机扫描到WSD，显示不可用。</P><P>&nbsp;</P> Fri, 14 Feb 2025 01:51:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/1188nw-sao-miao-daowsd-wu-fan-ying/m-p/1329866#M302056 hzp 2025-02-14T01:51:31Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/1188nw-sao-miao-daowsd-wu-fan-ying/m-p/1329870#M302057 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="hzp_0-1739498219817.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117209i0352FED7689AE12E/image-size/medium?v=v2&amp;px=400" role="button" title="hzp_0-1739498219817.png" alt="hzp_0-1739498219817.png" /></span></P><P>&nbsp;</P><P>无法手动进行IP地址添加</P> Fri, 14 Feb 2025 01:57:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/1188nw-sao-miao-daowsd-wu-fan-ying/m-p/1329870#M302057 hzp 2025-02-14T01:57:18Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/1188nw-sao-miao-daowsd-wu-fan-ying/m-p/1329872#M302058 <P>您好</P> <P>请尝试在电脑上打开一个浏览器，地址栏中输入打印机ip地址，回车。</P> <P>确认电脑能否访问打印机网页。</P> <P>从上图看，电脑上多次安装过打印机驱动，可能会存在以上问题。</P> <P>如果电脑上只安装了一台打印机，请打开电脑的<SPAN>C:\Windows\System32\spool\drivers\x64\3</SPAN>，删除<SPAN>3</SPAN>文件夹中的所有文件，重启电脑重新安装打印机驱动测试。</P> <P>如果问题依旧，请清空电脑上的临时文件夹（<SPAN>temp</SPAN>），关闭<SPAN>/</SPAN>卸载电脑上的防御软件（例如：<SPAN>360</SPAN>软件），再重新安装打印机完整版驱动测试。</P> <P>谢谢</P> Fri, 14 Feb 2025 02:08:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/1188nw-sao-miao-daowsd-wu-fan-ying/m-p/1329872#M302058 双鱼座鲨鱼 2025-02-14T02:08:49Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/1188nw-sao-miao-daowsd-wu-fan-ying/m-p/1329907#M302069 <P><SPAN>电脑可以访问打印机网页。</SPAN></P><P><SPAN>删除3文件夹，清空电脑上的临时文件夹（temp），关闭了defender实时保护,重新安装了驱动。</SPAN></P><P><SPAN>依然是可以在PC进行打印和扫描，无法在打印机上进行“扫描到WSD”。选择PC并OK后，不会进行扫描传输，而是直接跳转上个菜单，回到“扫描到WSD”。</SPAN></P> Fri, 14 Feb 2025 04:27:26 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/1188nw-sao-miao-daowsd-wu-fan-ying/m-p/1329907#M302069 hzp 2025-02-14T04:27:26Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/1188nw-sao-miao-daowsd-wu-fan-ying/m-p/1329934#M302078 <P>您好</P> <P>请参考以下方法，重新配置WSD驱动后，重新测试。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1739514367156.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117229i3867DD3CFDE733B1/image-size/large?v=v2&amp;px=999" role="button" title="_0-1739514367156.png" alt="_0-1739514367156.png" /></span></P> <P>如果问题依旧，可尝试更换其它电脑测试。</P> <P>&nbsp;</P> Fri, 14 Feb 2025 06:29:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/1188nw-sao-miao-daowsd-wu-fan-ying/m-p/1329934#M302078 双鱼座鲨鱼 2025-02-14T06:29:13Z