https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu1020da-yin-ji-yi-lian-jie-dan-wu-fa-da-yin/m-p/1330290#M302168 <P>您好</P> <P>请在电脑上打开设备管理器--通用串行总线控制器，确认其中是否有与打印机相关的选项。</P> <P>例如：usb打印支持或打印机型号。</P> <P>方便的话，可以发图片给我，以便确认问题，谢谢。</P> Mon, 17 Feb 2025 03:24:08 GMT 双鱼座鲨鱼 2025-02-17T03:24:08Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu1020da-yin-ji-yi-lian-jie-dan-wu-fa-da-yin/m-p/1330276#M302160 <P>原先打印机连接xp系统电脑，后来原电脑坏了需要连接新电脑，新电脑win11系统，之前通过网络共享连接过此打印机，正常打印，现在新电脑通过usb线显示连接成功，打印测试页发送成功，但是打印机没反应。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="端口截图.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117340i20D75B9CE6C84238/image-size/large?v=v2&amp;px=999" role="button" title="端口截图.png" alt="端口截图.png" /></span></P> Mon, 17 Feb 2025 02:40:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu1020da-yin-ji-yi-lian-jie-dan-wu-fa-da-yin/m-p/1330276#M302160 pkpkder 2025-02-17T02:40:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu1020da-yin-ji-yi-lian-jie-dan-wu-fa-da-yin/m-p/1330290#M302168 <P>您好</P> <P>请在电脑上打开设备管理器--通用串行总线控制器，确认其中是否有与打印机相关的选项。</P> <P>例如：usb打印支持或打印机型号。</P> <P>方便的话，可以发图片给我，以便确认问题，谢谢。</P> Mon, 17 Feb 2025 03:24:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu1020da-yin-ji-yi-lian-jie-dan-wu-fa-da-yin/m-p/1330290#M302168 双鱼座鲨鱼 2025-02-17T03:24:08Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu1020da-yin-ji-yi-lian-jie-dan-wu-fa-da-yin/m-p/1330294#M302170 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="设备管理器.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117341i24FF5123A318E311/image-size/large?v=v2&amp;px=999" role="button" title="设备管理器.png" alt="设备管理器.png" /></span></P> Mon, 17 Feb 2025 03:28:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu1020da-yin-ji-yi-lian-jie-dan-wu-fa-da-yin/m-p/1330294#M302170 pkpkder 2025-02-17T03:28:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu1020da-yin-ji-yi-lian-jie-dan-wu-fa-da-yin/m-p/1330332#M302184 <P>您好</P> <P>感谢配合，请删除1020和大容量设备后，重启打印机和电脑，再重新测试，谢谢。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1739771861298.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117348i776D061D09167ABC/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1739771861298.png" alt="_1-1739771861298.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 17 Feb 2025 05:59:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu1020da-yin-ji-yi-lian-jie-dan-wu-fa-da-yin/m-p/1330332#M302184 双鱼座鲨鱼 2025-02-17T05:59:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu1020da-yin-ji-yi-lian-jie-dan-wu-fa-da-yin/m-p/1330343#M302189 <P>已经尝试删除<SPAN>1020和大容量设备两次并重启，但还是无法打印</SPAN></P> Mon, 17 Feb 2025 06:42:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu1020da-yin-ji-yi-lian-jie-dan-wu-fa-da-yin/m-p/1330343#M302189 pkpkder 2025-02-17T06:42:02Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu1020da-yin-ji-yi-lian-jie-dan-wu-fa-da-yin/m-p/1330350#M302192 <P>您好</P> <P>请先确保打印机连接的是电脑上usb2.0端口。</P> <P>同时，usb线长不能超这1.5米。</P> <P>满足以上条件仍无法打印，建议更换其它电脑测试，谢谢。</P> <P>&nbsp;</P> Mon, 17 Feb 2025 07:16:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu1020da-yin-ji-yi-lian-jie-dan-wu-fa-da-yin/m-p/1330350#M302192 双鱼座鲨鱼 2025-02-17T07:16:54Z