https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-jie-zheng-chang-dan-shi-wu-fa-da-yin/m-p/1330480#M302247 <P>你好，请问是卸载设备吗</P> Tue, 18 Feb 2025 05:28:38 GMT 小熙z6 2025-02-18T05:28:38Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-jie-zheng-chang-dan-shi-wu-fa-da-yin/m-p/1330430#M302225 <P>打印机连接正常，驱动也已安装，但是无法打印文件，任务列表中也没有任何任务</P> Mon, 17 Feb 2025 14:01:29 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-jie-zheng-chang-dan-shi-wu-fa-da-yin/m-p/1330430#M302225 小熙z6 2025-02-17T14:01:29Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-jie-zheng-chang-dan-shi-wu-fa-da-yin/m-p/1330458#M302232 <P>您好</P> <P>如果复印，扫描功能正常，电脑端操作如下：</P> <P>1 请在电脑上打开设备管理器--通用串行总线控制器--确认其中是否有与打印机相关的选项。</P> <P>例如：usb打印支持...</P> <P>2 请在电脑上打开控制面板--设备和打印机--找到打印机图标。（m1005）</P> <P>右击它--打印机属性--端口。</P> <P>再找到前面带√号的端口，发图片给我，以便确认问题，谢谢。</P> Tue, 18 Feb 2025 02:48:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-jie-zheng-chang-dan-shi-wu-fa-da-yin/m-p/1330458#M302232 双鱼座鲨鱼 2025-02-18T02:48:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-jie-zheng-chang-dan-shi-wu-fa-da-yin/m-p/1330465#M302237 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000024401.png" style="width: 465px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117373i4389AD2D518C386F/image-size/medium?v=v2&amp;px=400" role="button" title="1000024401.png" alt="1000024401.png" /></span></P><P> 使用另一台电脑打印，未安装驱动也可正常打印</P> Tue, 18 Feb 2025 03:44:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-jie-zheng-chang-dan-shi-wu-fa-da-yin/m-p/1330465#M302237 小熙z6 2025-02-18T03:44:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-jie-zheng-chang-dan-shi-wu-fa-da-yin/m-p/1330467#M302239 <P>您好</P> <P>请问打印机是直接通过usb线连接的吗？</P> <P>请在电脑上打开设备管理器--通用串行总线控制器，确认其中是否能找到与打印机相关的选项。</P> <P>请截图发图片给我，以便确认问题，谢谢。</P> Tue, 18 Feb 2025 04:46:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-jie-zheng-chang-dan-shi-wu-fa-da-yin/m-p/1330467#M302239 双鱼座鲨鱼 2025-02-18T04:46:46Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-jie-zheng-chang-dan-shi-wu-fa-da-yin/m-p/1330470#M302241 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000024404.png" style="width: 986px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117374i7E3C06390FBDB7D8/image-size/medium?v=v2&amp;px=400" role="button" title="1000024404.png" alt="1000024404.png" /></span></P><P> 请帮我看下</P> Tue, 18 Feb 2025 05:01:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-jie-zheng-chang-dan-shi-wu-fa-da-yin/m-p/1330470#M302241 小熙z6 2025-02-18T05:01:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-jie-zheng-chang-dan-shi-wu-fa-da-yin/m-p/1330479#M302246 <P>您好</P> <P>请删除列表中的usb打印支持后，重启打印机和电脑，再重新测试打印，谢谢。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1739856311677.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/117377i5027714079192057/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1739856311677.png" alt="_0-1739856311677.png" /></span></P> <P>&nbsp;</P> Tue, 18 Feb 2025 05:26:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-jie-zheng-chang-dan-shi-wu-fa-da-yin/m-p/1330479#M302246 双鱼座鲨鱼 2025-02-18T05:26:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-jie-zheng-chang-dan-shi-wu-fa-da-yin/m-p/1330480#M302247 <P>你好，请问是卸载设备吗</P> Tue, 18 Feb 2025 05:28:38 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-jie-zheng-chang-dan-shi-wu-fa-da-yin/m-p/1330480#M302247 小熙z6 2025-02-18T05:28:38Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-jie-zheng-chang-dan-shi-wu-fa-da-yin/m-p/1330481#M302248 <P>您好</P> <P>是的</P> <P>但需要注意的是使用的usb线一定不要超过1.5米。</P> <P>同时打印机一定要连接到电脑的usb2.0端口上，谢谢。</P> Tue, 18 Feb 2025 05:31:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-jie-zheng-chang-dan-shi-wu-fa-da-yin/m-p/1330481#M302248 双鱼座鲨鱼 2025-02-18T05:31:15Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-jie-zheng-chang-dan-shi-wu-fa-da-yin/m-p/1330484#M302251 <P>你好，还是不可以，点击打印后会提示准备打印，进度条没变化，然后会跳转回打印界面，打印机状态列表也未列出任务</P> Tue, 18 Feb 2025 05:40:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-jie-zheng-chang-dan-shi-wu-fa-da-yin/m-p/1330484#M302251 小熙z6 2025-02-18T05:40:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-jie-zheng-chang-dan-shi-wu-fa-da-yin/m-p/1330485#M302252 <P>您好</P> <P>如果电脑上只安装了一台打印机，请打开电脑的<SPAN>C:\Windows\System32\spool\drivers\x64\3</SPAN>，删除<SPAN>3</SPAN>文件夹中的所有文件，重启电脑重新安装打印机驱动测试。</P> <P>如果问题依旧，请清空电脑上的临时文件夹（<SPAN>temp</SPAN>），关闭<SPAN>/</SPAN>卸载电脑上的防御软件（例如：<SPAN>360</SPAN>软件），再重新安装打印机完整版驱动测试。（安装过程中遇到问题，请截图发图片给我）</P> <P>谢谢</P> Tue, 18 Feb 2025 05:42:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-jie-zheng-chang-dan-shi-wu-fa-da-yin/m-p/1330485#M302252 双鱼座鲨鱼 2025-02-18T05:42:23Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-jie-zheng-chang-dan-shi-wu-fa-da-yin/m-p/1330486#M302253 <P>好的，我试下，另外打印文档会提示未发送StartDocprinter调用</P> Tue, 18 Feb 2025 05:44:00 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-jie-zheng-chang-dan-shi-wu-fa-da-yin/m-p/1330486#M302253 小熙z6 2025-02-18T05:44:00Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-jie-zheng-chang-dan-shi-wu-fa-da-yin/m-p/1330487#M302254 <P>您好</P> <P>请问这是重新安装驱动后打印出现的现象吗？</P> <P>通过hp smart打印是否正常？<BR />谢谢</P> Tue, 18 Feb 2025 05:48:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-lian-jie-zheng-chang-dan-shi-wu-fa-da-yin/m-p/1330487#M302254 双鱼座鲨鱼 2025-02-18T05:48:03Z