https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-le-sao-miao-yi/m-p/1334074#M303382 <P>您好</P> <P>请问扫描仪和电脑是直接通过usb线连接的吗？</P> <P>有条件建议先换一条usb线测试。</P> <P>如果问题依旧，建议更换其它电脑测试，谢谢。</P> Mon, 10 Mar 2025 06:11:19 GMT 双鱼座鲨鱼 2025-03-10T06:11:19Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-le-sao-miao-yi/m-p/1334042#M303368 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="boyne3000_0-1741576131495.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/118505i932383A77F7EC7B4/image-size/medium?v=v2&amp;px=400" role="button" title="boyne3000_0-1741576131495.png" alt="boyne3000_0-1741576131495.png" /></span></P><P>&nbsp;</P> Mon, 10 Mar 2025 03:09:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-le-sao-miao-yi/m-p/1334042#M303368 boyne3000 2025-03-10T03:09:18Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-le-sao-miao-yi/m-p/1334047#M303369 <P>您好</P> <P>当扫描仪与电脑通过usb方式连接，扫描仪就绪就绪状态后。</P> <P>请打开电脑的设备管理器--图像设备，确认其中是否有与扫描仪相关的选项。</P> <P>方便的话，可以发图片给我，以便确认问题，谢谢。</P> Mon, 10 Mar 2025 03:23:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-le-sao-miao-yi/m-p/1334047#M303369 双鱼座鲨鱼 2025-03-10T03:23:20Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-le-sao-miao-yi/m-p/1334050#M303371 <P>现在要windows系统能识别扫描仪，但是驱动识别不了。个人解决办法，卸载驱动重新安装，但是关机后又不能使用了。</P> Mon, 10 Mar 2025 04:02:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-le-sao-miao-yi/m-p/1334050#M303371 boyne3000 2025-03-10T04:02:19Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-le-sao-miao-yi/m-p/1334074#M303382 <P>您好</P> <P>请问扫描仪和电脑是直接通过usb线连接的吗？</P> <P>有条件建议先换一条usb线测试。</P> <P>如果问题依旧，建议更换其它电脑测试，谢谢。</P> Mon, 10 Mar 2025 06:11:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-le-sao-miao-yi/m-p/1334074#M303382 双鱼座鲨鱼 2025-03-10T06:11:19Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-le-sao-miao-yi/m-p/1334075#M303383 <P>已经更换usb连接线，也更换了同型号的扫描仪，也是相同的情况。</P> Mon, 10 Mar 2025 06:20:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-le-sao-miao-yi/m-p/1334075#M303383 boyne3000 2025-03-10T06:20:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-le-sao-miao-yi/m-p/1334077#M303385 <P>您好</P> <P>请先重启打印服务：</P> <P>电脑桌面上找到计算机图标——右键它，选择管理——服务和应用程序——服务——Windows Image Acquisition (WIA)双击——启动类型修改为自动——并点击（先点停止，再点启动）——应用——确定。</P> <P>然后关闭杀毒软件，再重新测试扫描。</P> <P>如果hp scan软件报错，可以尝试使用系统自带扫描软件，确认连接及扫描是否正常，谢谢。</P> Mon, 10 Mar 2025 06:25:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-le-sao-miao-yi/m-p/1334077#M303385 双鱼座鲨鱼 2025-03-10T06:25:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-le-sao-miao-yi/m-p/1334187#M303432 <P>都尝试过了，卸载重新安装，后能检测到，但是驱动又不对</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="boyne3000_0-1741659690299.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/118546i3A12A4A99AD867D4/image-size/medium?v=v2&amp;px=400" role="button" title="boyne3000_0-1741659690299.png" alt="boyne3000_0-1741659690299.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="boyne3000_1-1741659703431.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/118547i64D41D16CF479935/image-size/medium?v=v2&amp;px=400" role="button" title="boyne3000_1-1741659703431.png" alt="boyne3000_1-1741659703431.png" /></span></P><P>&nbsp;</P> Tue, 11 Mar 2025 02:22:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-le-sao-miao-yi/m-p/1334187#M303432 boyne3000 2025-03-11T02:22:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-le-sao-miao-yi/m-p/1334331#M303482 <P>您好</P> <P>请问您安装的是哪个驱动呢？</P> <P>如果之前安装的是400M的驱动，麻烦卸载驱动后，重新安装100M驱动测试，谢谢。</P> <P>&nbsp;</P> <P><A href="https://support.hp.com/cn-zh/drivers/hp-scanjet-pro-3000-s4-sheet-feed-scanner/28680717" target="_blank">https://support.hp.com/cn-zh/drivers/hp-scanjet-pro-3000-s4-sheet-feed-scanner/28680717</A>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1741744465656.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/118582i4DA4D983363A74E8/image-size/large?v=v2&amp;px=999" role="button" title="_0-1741744465656.png" alt="_0-1741744465656.png" /></span></P> <P>&nbsp;</P> Wed, 12 Mar 2025 01:56:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-le-sao-miao-yi/m-p/1334331#M303482 双鱼座鲨鱼 2025-03-12T01:56:11Z