https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1334748#M303635 <P>复位后可以了，谢谢</P> Fri, 14 Mar 2025 02:11:23 GMT 肖先生515 2025-03-14T02:11:23Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1334725#M303621 <P>京东买的HP打印机。</P> <P>问题1：打印机买来后使用复印功能，只要一按复印按键（彩印黑白都会），就会所有按键灯一直闪烁，所有按键失灵，包括电源按键，要拔掉电源插头重新接电后才能正常使用；</P> <P>问题2：打印机停止使用几分钟会进入休眠状态，就是显示屏没有任何显示，按了电源按键也是没有任何反应，好像没有通电一样；</P> <P>问题3：无线连接，一直使用手机打印，这两天突然连接不上WiFi，WiFi按键也是按了没有反应</P> Fri, 14 Mar 2025 01:05:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1334725#M303621 肖先生515 2025-03-14T01:05:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1334729#M303624 <P>您好</P> <P>问题1：麻烦重新插拔打印电源线，重新测试。如果问题依旧，请复位打印机重新测试。</P> <P>复位方法：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1741914576489.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/118738i09DF7B7A2F4E0EF7/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1741914576489.png" alt="_0-1741914576489.png" /></span></P> <P>问题2：同问题1。</P> <P>问题3：等待打印机就绪时，按打印机面板上的信息键（字母 i），然后请将打印出的信息页发图片给我，以便确认问题。</P> <P>谢谢</P> Fri, 14 Mar 2025 01:10:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1334729#M303624 双鱼座鲨鱼 2025-03-14T01:10:20Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1334734#M303625 <P>信息按键按了10几秒都没有反应，电源也是，好像进入待机就没有通电一样，要拔掉电源线重新插入</P> Fri, 14 Mar 2025 01:26:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1334734#M303625 肖先生515 2025-03-14T01:26:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1334736#M303626 <P>您好</P> <P>请帮忙确认，重启打印机后，打印机能否就绪 ？</P> <P>谢谢</P> Fri, 14 Mar 2025 01:28:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1334736#M303626 双鱼座鲨鱼 2025-03-14T01:28:45Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1334737#M303627 <P>重启后所有按键没有反应</P> Fri, 14 Mar 2025 01:31:53 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1334737#M303627 肖先生515 2025-03-14T01:31:53Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1334739#M303628 <P>可以电话或视频远程指导吗？这样太慢了，买了两台一样的打印机，这台真不让人省心</P> Fri, 14 Mar 2025 01:33:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1334739#M303628 肖先生515 2025-03-14T01:33:12Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1334742#M303630 <P>您好</P> <P>请问重启打印机后，打印机的启动过程中有没有响声？打印机面板显示什么？</P> <P>谢谢</P> Fri, 14 Mar 2025 01:39:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1334742#M303630 双鱼座鲨鱼 2025-03-14T01:39:57Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1334748#M303635 <P>复位后可以了，谢谢</P> Fri, 14 Mar 2025 02:11:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1334748#M303635 肖先生515 2025-03-14T02:11:23Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1334753#M303639 <P>感谢反馈。</P> <P>请参考附件中的方法重新配置打印机，谢谢。</P> Fri, 14 Mar 2025 02:24:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1334753#M303639 双鱼座鲨鱼 2025-03-14T02:24:08Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1334762#M303642 <P>又不行了，无线网络又出现感叹号</P> Fri, 14 Mar 2025 02:43:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1334762#M303642 肖先生515 2025-03-14T02:43:08Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1334765#M303643 <P>您好</P> <P>请按以下要求，调整打印机所在的路由环境后，重新连接打印机，重新测试。</P> <P>具体要求如下：</P> <P><SPAN>1 </SPAN>确认路由器是否支持双频，如果支持，关闭多频合一</P> <P><SPAN>2 </SPAN>打印机连接到<SPAN>2.4g </SPAN>网络，使用英文或英文<SPAN>+</SPAN>数字（不支持中文）</P> <P><SPAN>3 </SPAN>带宽调整为<SPAN>20M</SPAN></P> <P><SPAN>4 </SPAN>使用信道<SPAN>13</SPAN></P> <P><SPAN>5</SPAN>关闭<SPAN>wmm</SPAN>（如果找不到可忽略）</P> <P>谢谢</P> Fri, 14 Mar 2025 02:45:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1334765#M303643 双鱼座鲨鱼 2025-03-14T02:45:09Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1347352#M306934 <P>无线打印之前用的好好的，这几天打印机一直连接不上WiFi。面板上的WiFi按键也按不了，每次要电脑上HP Smart去手动连接WiFi，连接上后，1分钟左右又断线每月无线打印了，面板上的WiFi标志也没有了。反反复复连接，反反复复断线。</P> Mon, 09 Jun 2025 23:50:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1347352#M306934 肖先生515 2025-06-09T23:50:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1347361#M306936 <P>您好</P> <P>如果打印机连接wifi后1分钟就断线，可以尝试再找一部手机。</P> <P>手机开启热点，打印机连接手机热点，确认1分钟或一段时间内，打印机是否存在断线的问题，谢谢。</P> Tue, 10 Jun 2025 01:48:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1347361#M306936 双鱼座鲨鱼 2025-06-10T01:48:18Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1347416#M306973 <P>没用，刚试了手机热点连接，连上了没一会就断了。出现感叹号或WiFi符号不见了</P> Tue, 10 Jun 2025 06:22:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1347416#M306973 肖先生515 2025-06-10T06:22:58Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1347425#M306979 <P>您好</P> <P>如果排除网络问题，可能和打印机无线模块有关。</P> <P>建议联系维修中心具体检测一下。</P> <P>这是维修中心查询链接：<A href="https://support.hp.com/cn-zh/document/c04570895" target="_blank">https://support.hp.com/cn-zh/document/c04570895</A><BR />给您带来不带，敬请谅解。</P> Tue, 10 Jun 2025 07:07:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-tu-ran-wu-fa-lian-jieWiFi/m-p/1347425#M306979 双鱼座鲨鱼 2025-06-10T07:07:39Z