https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/neng-da-yin-bu-neng-sao-miao/m-p/1335379#M303813 <P>您好</P> <P>请分别提供打印机和电脑的ip地址，子网掩码和网关，以便确认问题。</P> <P>打印机：打印机面板--报告--打印网络配置页</P> <P>电脑：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="查询电脑IP地址方法.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/118939i9CBCD3999CD8A08A/image-size/large?v=v2&amp;px=999" role="button" title="查询电脑IP地址方法.jpg" alt="查询电脑IP地址方法.jpg" /></span></P> <P>谢谢</P> <P> </P> Tue, 18 Mar 2025 09:32:28 GMT 双鱼座鲨鱼 2025-03-18T09:32:28Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/neng-da-yin-bu-neng-sao-miao/m-p/1335300#M303784 <P>通过数据线和无线网络都可以打印，但是安装扫描程序，扫描就显示连接不上。</P> Tue, 18 Mar 2025 01:02:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/neng-da-yin-bu-neng-sao-miao/m-p/1335300#M303784 蓉儿 2025-03-18T01:02:06Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/neng-da-yin-bu-neng-sao-miao/m-p/1335301#M303785 <P>您好</P> <P>请先确认复印功能是否正常。</P> <P>如果复印功能正常，可以打开hp smart，用hp smart测试扫描。</P> <P>也可以下载并安装hp通用扫描驱动，用hp通用扫描驱动测试扫描。</P> <P>hp 通用扫描驱动下载链接：</P> <P><A href="https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Full_Webpack-63.4.6169-SJ0001_Full_Webpack.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Full_Webpack-63.4.6169-SJ0001_Full_Webpack.exe</A>&nbsp;</P> <P>谢谢</P> Tue, 18 Mar 2025 01:14:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/neng-da-yin-bu-neng-sao-miao/m-p/1335301#M303785 双鱼座鲨鱼 2025-03-18T01:14:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/neng-da-yin-bu-neng-sao-miao/m-p/1335307#M303786 <P>从官网已下载过扫描程序，显示连接不到扫描仪。能正常复印和打印。</P> Tue, 18 Mar 2025 01:18:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/neng-da-yin-bu-neng-sao-miao/m-p/1335307#M303786 蓉儿 2025-03-18T01:18:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/neng-da-yin-bu-neng-sao-miao/m-p/1335379#M303813 <P>您好</P> <P>请分别提供打印机和电脑的ip地址，子网掩码和网关，以便确认问题。</P> <P>打印机：打印机面板--报告--打印网络配置页</P> <P>电脑：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="查询电脑IP地址方法.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/118939i9CBCD3999CD8A08A/image-size/large?v=v2&amp;px=999" role="button" title="查询电脑IP地址方法.jpg" alt="查询电脑IP地址方法.jpg" /></span></P> <P>谢谢</P> <P> </P> Tue, 18 Mar 2025 09:32:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/neng-da-yin-bu-neng-sao-miao/m-p/1335379#M303813 双鱼座鲨鱼 2025-03-18T09:32:28Z