https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-xin-xiao-cheng-xu-hui-pu-yun-da-yin-ge-shi-zhi-zhi-chipdf-ma/m-p/1338493#M304592 <P>学校家长群经常需要打印学习资料，有时候是word pdf格式，使用微信小程序惠普云打印的时候，选择微信聊天，文件打印，只支持pdf！！！之前小白打印都可以任意主流格式！！</P><P>并且，明明都能选择上传多个pdf文件，但每次只能打印一个！打完又得重新退出来再次勾选作业文件，明明能多个勾选待打印文档，为什么就只能一个一个文档打印？！？！这符合操作逻辑吗？</P> Sat, 05 Apr 2025 04:34:41 GMT 记得一直学习 2025-04-05T04:34:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-xin-xiao-cheng-xu-hui-pu-yun-da-yin-ge-shi-zhi-zhi-chipdf-ma/m-p/1338493#M304592 <P>学校家长群经常需要打印学习资料，有时候是word pdf格式，使用微信小程序惠普云打印的时候，选择微信聊天，文件打印，只支持pdf！！！之前小白打印都可以任意主流格式！！</P><P>并且，明明都能选择上传多个pdf文件，但每次只能打印一个！打完又得重新退出来再次勾选作业文件，明明能多个勾选待打印文档，为什么就只能一个一个文档打印？！？！这符合操作逻辑吗？</P> Sat, 05 Apr 2025 04:34:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-xin-xiao-cheng-xu-hui-pu-yun-da-yin-ge-shi-zhi-zhi-chipdf-ma/m-p/1338493#M304592 记得一直学习 2025-04-05T04:34:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-xin-xiao-cheng-xu-hui-pu-yun-da-yin-ge-shi-zhi-zhi-chipdf-ma/m-p/1338494#M304593 <P>您好</P> <P>微信打印支持doc/docx格式。</P> <P>麻烦提供完整的操作过程截图，以便确认问题，谢谢。</P> <P>&nbsp;</P> Sat, 05 Apr 2025 04:47:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-xin-xiao-cheng-xu-hui-pu-yun-da-yin-ge-shi-zhi-zhi-chipdf-ma/m-p/1338494#M304593 双鱼座鲨鱼 2025-04-05T04:47:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-xin-xiao-cheng-xu-hui-pu-yun-da-yin-ge-shi-zhi-zhi-chipdf-ma/m-p/1338606#M304609 <P>p2打不了word文档</P><P>p3两个文件仅支持二选一打印，为什么就不能多个文件进入待打印序列</P><P>p1我的打印机型号</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="9BFE03D6-F6E6-420B-B0BC-0DDFCFCB55BD.jpeg" style="width: 1125px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120147i71EA7B78D06E20A9/image-size/medium?v=v2&amp;px=400" role="button" title="9BFE03D6-F6E6-420B-B0BC-0DDFCFCB55BD.jpeg" alt="9BFE03D6-F6E6-420B-B0BC-0DDFCFCB55BD.jpeg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="F009113D-015C-49AE-A5C3-45D974D88470.jpeg" style="width: 1125px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120145i84A931920960067F/image-size/medium?v=v2&amp;px=400" role="button" title="F009113D-015C-49AE-A5C3-45D974D88470.jpeg" alt="F009113D-015C-49AE-A5C3-45D974D88470.jpeg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="7A3C7CFB-F742-4580-8285-140392AC9B0D.jpeg" style="width: 1125px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120146i3CBF35DAE81840C7/image-size/medium?v=v2&amp;px=400" role="button" title="7A3C7CFB-F742-4580-8285-140392AC9B0D.jpeg" alt="7A3C7CFB-F742-4580-8285-140392AC9B0D.jpeg" /></span></P><P> </P> Sat, 05 Apr 2025 23:36:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-xin-xiao-cheng-xu-hui-pu-yun-da-yin-ge-shi-zhi-zhi-chipdf-ma/m-p/1338606#M304609 记得一直学习 2025-04-05T23:36:46Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-xin-xiao-cheng-xu-hui-pu-yun-da-yin-ge-shi-zhi-zhi-chipdf-ma/m-p/1338644#M304617 <P>麻烦看一下楼下帖子</P> Sun, 06 Apr 2025 07:41:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-xin-xiao-cheng-xu-hui-pu-yun-da-yin-ge-shi-zhi-zhi-chipdf-ma/m-p/1338644#M304617 记得一直学习 2025-04-06T07:41:49Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-xin-xiao-cheng-xu-hui-pu-yun-da-yin-ge-shi-zhi-zhi-chipdf-ma/m-p/1338797#M304664 <P>您好</P> <P>请先检查打印机固件是否已经升至最新。</P> <P>排除固件问题，建议登录打印机后台，删除web，重启web，重新打印信息页，重新绑定微信测试。</P> <P>谢谢</P> Mon, 07 Apr 2025 07:39:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-xin-xiao-cheng-xu-hui-pu-yun-da-yin-ge-shi-zhi-zhi-chipdf-ma/m-p/1338797#M304664 双鱼座鲨鱼 2025-04-07T07:39:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-xin-xiao-cheng-xu-hui-pu-yun-da-yin-ge-shi-zhi-zhi-chipdf-ma/m-p/1338848#M304678 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="C0229307-CC85-460F-8434-51296DA55EA2.png" style="width: 1125px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120196iD863CE0C337FE16B/image-size/medium?v=v2&amp;px=400" role="button" title="C0229307-CC85-460F-8434-51296DA55EA2.png" alt="C0229307-CC85-460F-8434-51296DA55EA2.png" /></span></P><P>  </P><P>按照你的方法登录后台，无论是更新固件or &nbsp;web设置总显示连接错误，明明 hp smart都能正常使用如下图</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="E17950DC-49E4-4C8D-9EC3-D3364F51FA51.png" style="width: 1125px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120193iA5D5AF6DC0853B9D/image-size/medium?v=v2&amp;px=400" role="button" title="E17950DC-49E4-4C8D-9EC3-D3364F51FA51.png" alt="E17950DC-49E4-4C8D-9EC3-D3364F51FA51.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="335E7BD2-6F22-4700-8660-4F442D42912A.jpeg" style="width: 528px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120194iAA272A90AE6DD327/image-size/medium?v=v2&amp;px=400" role="button" title="335E7BD2-6F22-4700-8660-4F442D42912A.jpeg" alt="335E7BD2-6F22-4700-8660-4F442D42912A.jpeg" /></span></P><P>  </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="A7132785-3D26-42F6-9704-815CA52D6CA3.png" style="width: 1125px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120195i0ADF4F0BCD82C73D/image-size/medium?v=v2&amp;px=400" role="button" title="A7132785-3D26-42F6-9704-815CA52D6CA3.png" alt="A7132785-3D26-42F6-9704-815CA52D6CA3.png" /></span></P><P>&nbsp;</P> Mon, 07 Apr 2025 12:58:26 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-xin-xiao-cheng-xu-hui-pu-yun-da-yin-ge-shi-zhi-zhi-chipdf-ma/m-p/1338848#M304678 记得一直学习 2025-04-07T12:58:26Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-xin-xiao-cheng-xu-hui-pu-yun-da-yin-ge-shi-zhi-zhi-chipdf-ma/m-p/1338855#M304680 <P>解除微信绑定后，绑定不了微信了，hp smart 首页也没有自动弹出微信云打印的小磁贴，按照教程 web打印信息页 是如下图</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120200i7006BA1B23575327/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P><P> </P> Mon, 07 Apr 2025 13:11:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-xin-xiao-cheng-xu-hui-pu-yun-da-yin-ge-shi-zhi-zhi-chipdf-ma/m-p/1338855#M304680 记得一直学习 2025-04-07T13:11:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-xin-xiao-cheng-xu-hui-pu-yun-da-yin-ge-shi-zhi-zhi-chipdf-ma/m-p/1338858#M304682 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="AE2F9DCC-4571-47AF-918A-2004A16E3C62.jpeg" style="width: 1125px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120201i9B871AC54FC0FC93/image-size/medium?v=v2&amp;px=400" role="button" title="AE2F9DCC-4571-47AF-918A-2004A16E3C62.jpeg" alt="AE2F9DCC-4571-47AF-918A-2004A16E3C62.jpeg" /></span></P><P> wifi连着了 啊，怎么显示 &nbsp;无网络连接</P> Mon, 07 Apr 2025 13:15:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-xin-xiao-cheng-xu-hui-pu-yun-da-yin-ge-shi-zhi-zhi-chipdf-ma/m-p/1338858#M304682 记得一直学习 2025-04-07T13:15:44Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-xin-xiao-cheng-xu-hui-pu-yun-da-yin-ge-shi-zhi-zhi-chipdf-ma/m-p/1338873#M304686 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="AE622467-FF2C-461F-8EAB-CD482873D9EC.png" style="width: 1125px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120208i44F588F4E4AD9683/image-size/medium?v=v2&amp;px=400" role="button" title="AE622467-FF2C-461F-8EAB-CD482873D9EC.png" alt="AE622467-FF2C-461F-8EAB-CD482873D9EC.png" /></span></P><P>  </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="53159645-AE4C-4B6B-96A8-D492BDB5D91C.jpeg" style="width: 1125px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120209i947946B711419885/image-size/medium?v=v2&amp;px=400" role="button" title="53159645-AE4C-4B6B-96A8-D492BDB5D91C.jpeg" alt="53159645-AE4C-4B6B-96A8-D492BDB5D91C.jpeg" /></span></P><UL><LI> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="B62A148D-8CF7-4527-B46B-A8608FF829A4.jpeg" style="width: 4032px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120211i283B2110FD7C3E1B/image-size/medium?v=v2&amp;px=400" role="button" title="B62A148D-8CF7-4527-B46B-A8608FF829A4.jpeg" alt="B62A148D-8CF7-4527-B46B-A8608FF829A4.jpeg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="AF907524-1ADA-4745-81D6-7575A2368006.jpeg" style="width: 3024px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120210iEDD027E4D3DB1D18/image-size/medium?v=v2&amp;px=400" role="button" title="AF907524-1ADA-4745-81D6-7575A2368006.jpeg" alt="AF907524-1ADA-4745-81D6-7575A2368006.jpeg" /></span><P>  </P></LI></UL><P>我连wifi了啊，为什么还显示未连接</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="303D87B8-EDBA-42B2-9F01-F04F91247EF4.jpeg" style="width: 1244px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120206i1D27299EF0D57222/image-size/medium?v=v2&amp;px=400" role="button" title="303D87B8-EDBA-42B2-9F01-F04F91247EF4.jpeg" alt="303D87B8-EDBA-42B2-9F01-F04F91247EF4.jpeg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="E88F6CB5-3A7E-4DC6-A814-4AC99443AD87.png" style="width: 1125px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120207iF334CD1A668100AA/image-size/medium?v=v2&amp;px=400" role="button" title="E88F6CB5-3A7E-4DC6-A814-4AC99443AD87.png" alt="E88F6CB5-3A7E-4DC6-A814-4AC99443AD87.png" /></span></P><P>&nbsp;</P> Mon, 07 Apr 2025 23:13:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-xin-xiao-cheng-xu-hui-pu-yun-da-yin-ge-shi-zhi-zhi-chipdf-ma/m-p/1338873#M304686 记得一直学习 2025-04-07T23:13:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-xin-xiao-cheng-xu-hui-pu-yun-da-yin-ge-shi-zhi-zhi-chipdf-ma/m-p/1338907#M304692 <P>您好</P> <P>请登录打印机ews--设置--首选项（如下图）</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1744077359307.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120225iD399B2D4CF4AAC5E/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1744077359307.png" alt="_0-1744077359307.png" /></span></P> <P>请确认区域和语言是否为中国和中文，谢谢。</P> <P>&nbsp;</P> Tue, 08 Apr 2025 02:19:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-xin-xiao-cheng-xu-hui-pu-yun-da-yin-ge-shi-zhi-zhi-chipdf-ma/m-p/1338907#M304692 双鱼座鲨鱼 2025-04-08T02:19:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-xin-xiao-cheng-xu-hui-pu-yun-da-yin-ge-shi-zhi-zhi-chipdf-ma/m-p/1339024#M304744 <P>如下图，我又重置了打印机，wifi都正常连接</P><P>语言国家均为中国（文），web服务仍然无连接</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="353EDD90-745F-4670-9EB5-4A0FBD41A4B0.jpeg" style="width: 1280px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120263i726232F8497770B0/image-size/medium?v=v2&amp;px=400" role="button" title="353EDD90-745F-4670-9EB5-4A0FBD41A4B0.jpeg" alt="353EDD90-745F-4670-9EB5-4A0FBD41A4B0.jpeg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="757D5975-8D46-44A0-9571-C1A3E7DC957F.jpeg" style="width: 1280px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120264i9C200704A54F22B6/image-size/medium?v=v2&amp;px=400" role="button" title="757D5975-8D46-44A0-9571-C1A3E7DC957F.jpeg" alt="757D5975-8D46-44A0-9571-C1A3E7DC957F.jpeg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1222E635-F4CA-4D4D-85D4-11993188F865.jpeg" style="width: 1280px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120265iE5F3D80803A97120/image-size/medium?v=v2&amp;px=400" role="button" title="1222E635-F4CA-4D4D-85D4-11993188F865.jpeg" alt="1222E635-F4CA-4D4D-85D4-11993188F865.jpeg" /></span></P><P> 重置后web仍然无连接</P><P> </P> Tue, 08 Apr 2025 12:20:50 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-xin-xiao-cheng-xu-hui-pu-yun-da-yin-ge-shi-zhi-zhi-chipdf-ma/m-p/1339024#M304744 记得一直学习 2025-04-08T12:20:50Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-xin-xiao-cheng-xu-hui-pu-yun-da-yin-ge-shi-zhi-zhi-chipdf-ma/m-p/1339062#M304751 <P>如下</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="84B680B9-A724-401D-A484-780760041F17.jpeg" style="width: 1280px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120276iDD0AB3FED7CD0C48/image-size/medium?v=v2&amp;px=400" role="button" title="84B680B9-A724-401D-A484-780760041F17.jpeg" alt="84B680B9-A724-401D-A484-780760041F17.jpeg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3F9216E4-9673-471C-A2B1-F0C032F07DED.jpeg" style="width: 1280px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120277i083B91DE638E1E8A/image-size/medium?v=v2&amp;px=400" role="button" title="3F9216E4-9673-471C-A2B1-F0C032F07DED.jpeg" alt="3F9216E4-9673-471C-A2B1-F0C032F07DED.jpeg" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>重置打印机后，能连上wifi，word文档也能打印了，并且可以同时打印多个文档</P><P>打印机状态如下</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="AFDA13EF-0BA0-466D-9A97-DA84EA5CC484.png" style="width: 1125px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120278iE85A49C61FD16B2D/image-size/medium?v=v2&amp;px=400" role="button" title="AFDA13EF-0BA0-466D-9A97-DA84EA5CC484.png" alt="AFDA13EF-0BA0-466D-9A97-DA84EA5CC484.png" /></span></P><P>但是后台登录仍然是未连接</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="A56590A8-B810-41E1-B057-F758E5918DB7.jpeg" style="width: 1280px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120279iF3BF2FF1AFA02E9B/image-size/medium?v=v2&amp;px=400" role="button" title="A56590A8-B810-41E1-B057-F758E5918DB7.jpeg" alt="A56590A8-B810-41E1-B057-F758E5918DB7.jpeg" /></span></P><P> </P><P> </P><P> </P> Wed, 09 Apr 2025 00:12:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-xin-xiao-cheng-xu-hui-pu-yun-da-yin-ge-shi-zhi-zhi-chipdf-ma/m-p/1339062#M304751 记得一直学习 2025-04-09T00:12:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-xin-xiao-cheng-xu-hui-pu-yun-da-yin-ge-shi-zhi-zhi-chipdf-ma/m-p/1339073#M304755 <P>您好</P> <P>请按以下要求，调整打印机所在的路由环境后，重新连接打印机，重新测试。</P> <P>具体要求如下：</P> <P><SPAN>1 </SPAN>确认路由器是否支持双频，如果支持，关闭多频合一</P> <P><SPAN>2 </SPAN>打印机连接到<SPAN>2.4g </SPAN>网络，使用英文或英文<SPAN>+</SPAN>数字（不支持中文）</P> <P><SPAN>3 </SPAN>带宽调整为<SPAN>20M</SPAN></P> <P><SPAN>4 </SPAN>使用信道<SPAN>13</SPAN></P> <P><SPAN>5</SPAN>关闭<SPAN>wmm</SPAN>（如果找不到可忽略）</P> <P>谢谢</P> Wed, 09 Apr 2025 01:22:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wei-xin-xiao-cheng-xu-hui-pu-yun-da-yin-ge-shi-zhi-zhi-chipdf-ma/m-p/1339073#M304755 双鱼座鲨鱼 2025-04-09T01:22:23Z