https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong-dian-yuan-deng-kuai-su-shan-shuo/m-p/1339488#M304906 <P>您好，存在两个问题，</P><P>第一是 安装了HP保护墨盒</P><P>第二是 检测到用过的耗材或赝品耗材，原装墨盒中的含量（但是墨水已加，确实不空）</P><P>&nbsp;</P><P>也许是硬件问题？可能确实得去线下店维修</P> Sat, 12 Apr 2025 02:30:01 GMT 盛亦陶 2025-04-12T02:30:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong-dian-yuan-deng-kuai-su-shan-shuo/m-p/1339304#M304839 <P>打印机非新机，更换电脑后重新正常安装驱动，无法使用，新机经过相同操作设置可以正常使用。</P><P>请问是否为长期使用产生的硬件问题导致？</P><P>&nbsp;</P><P>使用HP smart诊断报错得出以下问题：</P><P>后台打印程序测试无法完成，<BR />设备管理器测试无法完成。<BR />端口匹配测试无法完成。<BR />队列中的打印作业测试无法完成。<BR />打印队列测试无法完成。<BR />打印机脱机测试无法完成<BR />驱动程序检查测试无法完成。</P><P>&nbsp;</P><P>图片上传失败，故用文字描述</P><P>&nbsp;</P> Thu, 10 Apr 2025 09:26:01 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong-dian-yuan-deng-kuai-su-shan-shuo/m-p/1339304#M304839 盛亦陶 2025-04-10T09:26:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong-dian-yuan-deng-kuai-su-shan-shuo/m-p/1339328#M304842 <P>您好</P> <P>可以通过手动添加 hp deskjet 1000的打印机驱动来替代。<BR />方法：<BR />1 下载 hp deskjet 1000驱动并解压<BR />2 打开电脑的控制面板--设备和打印机/打印机和传真--添加打印机 - 我需要的打印机未被列出 - 手动添加 - 选择正确的端口 - 从磁盘安装 - 找到 hp deskjet 1000解压好的文件夹 - 选择里面任意一个*.inf文件 - 安装即可。</P> <P>deskjet 1000驱动：<BR /><A href="https://h30318.www3.hp.com/pub/softlib/software12/COL34557/dj-109016-3/Full_Webpack-1325-DJ1000_J110_Full_Webpack.exe" target="_blank">https://h30318.www3.hp.com/pub/softlib/software12/COL34557/dj-109016-3/Full_Webpack-1325-DJ1000_J110_Full_Webpack.exe</A>&nbsp;&nbsp;<BR />然后用hp deskjet 1000驱动测试打印，谢谢。</P> Thu, 10 Apr 2025 12:50:50 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong-dian-yuan-deng-kuai-su-shan-shuo/m-p/1339328#M304842 双鱼座鲨鱼 2025-04-10T12:50:50Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong-dian-yuan-deng-kuai-su-shan-shuo/m-p/1339425#M304878 <P>按照步骤进行设置后，在HP smart内显示“安装了HP保护墨盒”，但是此前该打印机可以用此墨盒正常使用。</P><P>且运用了诊断，此前的报错仍然存在。</P> Fri, 11 Apr 2025 09:08:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong-dian-yuan-deng-kuai-su-shan-shuo/m-p/1339425#M304878 盛亦陶 2025-04-11T09:08:43Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong-dian-yuan-deng-kuai-su-shan-shuo/m-p/1339430#M304883 <P>您好，USB识别是否正常呢，是否识别为USB打印支持或者打印机型号~</P> Fri, 11 Apr 2025 09:36:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong-dian-yuan-deng-kuai-su-shan-shuo/m-p/1339430#M304883 荟智怡 2025-04-11T09:36:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong-dian-yuan-deng-kuai-su-shan-shuo/m-p/1339478#M304899 <P>您好，如果这个步骤不正常，我是不会问更后面的步骤的问题的</P> Sat, 12 Apr 2025 01:32:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong-dian-yuan-deng-kuai-su-shan-shuo/m-p/1339478#M304899 盛亦陶 2025-04-12T01:32:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong-dian-yuan-deng-kuai-su-shan-shuo/m-p/1339479#M304900 <P>您好</P> <P>从打印机提示信息来看，目前使用的墨盒可能在其它机器上设置过墨盒保护，需要更换墨盒测试。</P> Sat, 12 Apr 2025 01:35:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong-dian-yuan-deng-kuai-su-shan-shuo/m-p/1339479#M304900 双鱼座鲨鱼 2025-04-12T01:35:49Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong-dian-yuan-deng-kuai-su-shan-shuo/m-p/1339482#M304901 <P>您好，我可以100%确定这个墨盒在此之前就在此打印机上使用，这个问题是更换新驱动后产生的，在此之前有其它报错但没有此报错。</P><P>现在在控制面板的“设备和打印机”内，按照您提供的方法新安装的HP Deskjet 1000 J110 series打印机的属性内型号为HP DeskJet 1200 series，在HP smart内显示的也为HP DeskJet 1200 series，我不清楚“用<SPAN>hp deskjet 1000驱动测试打印</SPAN>”是具体什么步骤，我是用的HP smart测试，因为它能够显示报错，如果我的操作有问题，我希望您能够更详细地指点。</P><P>&nbsp;</P><P>话说这个平台的图片上传功能是什么情况？我发图根本发不出来</P><P>&nbsp;</P> Sat, 12 Apr 2025 01:50:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong-dian-yuan-deng-kuai-su-shan-shuo/m-p/1339482#M304901 盛亦陶 2025-04-12T01:50:18Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong-dian-yuan-deng-kuai-su-shan-shuo/m-p/1339484#M304903 <P>您好</P> <P>请在电脑上打开hp smart，在hp smart中确认耗材具体状态。</P> <P>如果排除墨盒问题，建议联系当地线下维修中心具体检测打印机。</P> <P>给您带来不便，敬请谅解。</P> Sat, 12 Apr 2025 02:05:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong-dian-yuan-deng-kuai-su-shan-shuo/m-p/1339484#M304903 双鱼座鲨鱼 2025-04-12T02:05:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong-dian-yuan-deng-kuai-su-shan-shuo/m-p/1339488#M304906 <P>您好，存在两个问题，</P><P>第一是 安装了HP保护墨盒</P><P>第二是 检测到用过的耗材或赝品耗材，原装墨盒中的含量（但是墨水已加，确实不空）</P><P>&nbsp;</P><P>也许是硬件问题？可能确实得去线下店维修</P> Sat, 12 Apr 2025 02:30:01 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong-dian-yuan-deng-kuai-su-shan-shuo/m-p/1339488#M304906 盛亦陶 2025-04-12T02:30:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong-dian-yuan-deng-kuai-su-shan-shuo/m-p/1339563#M304924 <P>您好</P> <P>这款机器的墨盒不支持加墨。</P> <P>有条件建议更换全新原装墨盒测试。</P> <P>如果更换墨盒无效，可以联系当地维修中心具体检测打印机。</P> <P>谢谢</P> Sun, 13 Apr 2025 02:31:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong-dian-yuan-deng-kuai-su-shan-shuo/m-p/1339563#M304924 双鱼座鲨鱼 2025-04-13T02:31:04Z