https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong/m-p/1339689#M304951 <P>您好</P> <P>请在电脑上打开一个浏览器，浏览器的地址栏中输入打印机ip地址，回车。</P> <P>请确认电脑能否访问打印机网页，谢谢。</P> Mon, 14 Apr 2025 05:14:07 GMT 双鱼座鲨鱼 2025-04-14T05:14:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong/m-p/1339522#M304912 <P>我们公司其他同事的打印机都可以正常使用，只有我电脑不可以用，但是我可以打印测试页，测试页报告上也显示一切正常，包括打印机的ip地址我也可以登录，上面的也显示我的无线网络一切正常。 试过了能试的全部办法，现在怀疑是我的电脑内部的程序或者是系统设置出现了一些问题，但是不知道应该具体怎么更改</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ20250412-160735(1).jpg" style="width: 657px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120377i97C97B095AFBB65A/image-size/large?v=v2&amp;px=999" role="button" title="QQ20250412-160735(1).jpg" alt="QQ20250412-160735(1).jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ20250412-160803(1).jpg" style="width: 479px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120378i583DDE4A614F315A/image-size/large?v=v2&amp;px=999" role="button" title="QQ20250412-160803(1).jpg" alt="QQ20250412-160803(1).jpg" /></span></P> Sat, 12 Apr 2025 08:12:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong/m-p/1339522#M304912 Emily1234 2025-04-12T08:12:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong/m-p/1339532#M304914 <P>您好</P> <P>从图片来看，打印机驱动端口选择的可能不对。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1744449542893.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120384i916632D859876AA3/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1744449542893.png" alt="_0-1744449542893.png" /></span></P> <P>&nbsp;</P> <P>请在电脑上打开控制面板--设备和打印机--找到打印机图标。</P> <P>右击它--打印机属性--端口。</P> <P>找到前面带√号的端口，发图片给我，以便确认问题，谢谢。</P> Sat, 12 Apr 2025 09:19:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong/m-p/1339532#M304914 双鱼座鲨鱼 2025-04-12T09:19:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong/m-p/1339687#M304949 <P>端口这里其实我们尝试过很多种了 不管是WSD的端口 还是 TCP/IP port的端口 还是用IP地址连接的端口都尝试过 都不可以 每次都是相同的提示 我看了一下我同事他们的是WSD端口 我选择跟他们一样的 或者是自己尝试新建端口都不起作用 提示都是一样的就是如之前发给您的图片里所示<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ20250414-130520(1).jpg" style="width: 634px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120403i541812DDDE309515/image-size/large?v=v2&amp;px=999" role="button" title="QQ20250414-130520(1).jpg" alt="QQ20250414-130520(1).jpg" /></span></P> Mon, 14 Apr 2025 05:09:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong/m-p/1339687#M304949 Emily1234 2025-04-14T05:09:02Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong/m-p/1339689#M304951 <P>您好</P> <P>请在电脑上打开一个浏览器，浏览器的地址栏中输入打印机ip地址，回车。</P> <P>请确认电脑能否访问打印机网页，谢谢。</P> Mon, 14 Apr 2025 05:14:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong/m-p/1339689#M304951 双鱼座鲨鱼 2025-04-14T05:14:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong/m-p/1339691#M304952 <P>IP地址是可以打开的 而且所有的功能一切正常 包括可以在这个ip地址里面打印测试页 所以我们这边感觉可能打印机本身以及电脑和打印机的链接都没什么问题 是电脑可能内部的一些程序或是权限出现了问题 但是我们确实尝试过很多办法了都没有效果 您看您能不能给提供一下解决方案</P> Mon, 14 Apr 2025 05:17:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong/m-p/1339691#M304952 Emily1234 2025-04-14T05:17:58Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong/m-p/1339695#M304954 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ_1744608112402.png" style="width: 577px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120404i2BBEAB08B364F59C/image-size/large?v=v2&amp;px=999" role="button" title="QQ_1744608112402.png" alt="QQ_1744608112402.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ_1744608124510.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120405iEA6173B232253C9D/image-size/large?v=v2&amp;px=999" role="button" title="QQ_1744608124510.png" alt="QQ_1744608124510.png" /></span></P> Mon, 14 Apr 2025 05:22:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong/m-p/1339695#M304954 Emily1234 2025-04-14T05:22:49Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong/m-p/1339696#M304955 <P>您好</P> <P>可以试试通用驱动：</P> <P><A href="https://ftp.hp.com/pub/softlib/software13/printers/UPD/upd-ps-x64-7.4.0.25959.zip" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/UPD/upd-ps-x64-7.4.0.25959.zip</A></P> <P>安装后，请将其设置为默认打印机，然后重新测试打印，谢谢。</P> Mon, 14 Apr 2025 05:28:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong/m-p/1339696#M304955 双鱼座鲨鱼 2025-04-14T05:28:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong/m-p/1339700#M304956 <P>图1：我们下载好了 也设置好了默认打印机 属性是这样的您看一下哪里出问题了</P><P>图2：用虚拟打印机测试的时候也提示了相同的错误，所以您看看问题可能是具体出在哪里<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ20250414-134315(1).jpg" style="width: 685px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120407iE4945E5F4642094A/image-size/large?v=v2&amp;px=999" role="button" title="QQ20250414-134315(1).jpg" alt="QQ20250414-134315(1).jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ20250414-134545(1).jpg" style="width: 352px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120408i1E2FBD231D7C8290/image-size/large?v=v2&amp;px=999" role="button" title="QQ20250414-134545(1).jpg" alt="QQ20250414-134545(1).jpg" /></span></P> Mon, 14 Apr 2025 05:49:22 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong/m-p/1339700#M304956 Emily1234 2025-04-14T05:49:22Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong/m-p/1339703#M304958 <P>您好</P> <P>打印时请选择154，不要选择<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1744610104127.png" style="width: 180px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120409i8EB60D86120E974E/image-dimensions/180x32?v=v2" width="180" height="32" role="button" title="_0-1744610104127.png" alt="_0-1744610104127.png" /></span></P> <P>谢谢。</P> <P>&nbsp;</P> Mon, 14 Apr 2025 05:55:26 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong/m-p/1339703#M304958 双鱼座鲨鱼 2025-04-14T05:55:26Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong/m-p/1339715#M304961 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="打印(1).jpg" style="width: 514px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120413i38A1D9BAE192BE58/image-size/large?v=v2&amp;px=999" role="button" title="打印(1).jpg" alt="打印(1).jpg" /></span></P> Mon, 14 Apr 2025 06:20:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong/m-p/1339715#M304961 Emily1234 2025-04-14T06:20:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong/m-p/1339893#M305020 <P>您好</P> <P>请在电脑上打开控制面板--设备和打印机--找到新安装的154打印机驱动。</P> <P>右击它--打印机属性--端口。</P> <P>再找到前面带√号的端口，发图片给我，以便确认问题，谢谢。</P> Tue, 15 Apr 2025 06:49:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-zheng-chang-shi-yong/m-p/1339893#M305020 双鱼座鲨鱼 2025-04-15T06:49:59Z